Never Lose an Employee Again

The Simple Path to Remarkable Retention

By: Joey Coleman

Narrated by: Joey Coleman

Length: 9 hrs and 36 mins

Publisher's summary

A WALL STREET JOURNAL BESTSELLER

If keeping employees is a challenge for you, Never Lose an Employee Again offers a proven framework for increasing retention, engagement, and in the process, profits.

Joey Coleman, one of the world's leading experts on employee experience, reveals practical strategies that will teach you exactly how to recruit top talent, bring them onboard successfully, and keep them engaged while they produce remarkable results for years to come.

Finding and keeping quality employees is one of the greatest challenges facing businesses today. With more people quitting their jobs each month than ever before and employees demanding flexibility, freedom, and advancement, companies are struggling to build a foundation with new hires that leads to long-term commitment. To effectively combat the hiring crisis and remain competitive, business owners and managers must design an employee experience program that begins on day one.

In Never Lose an Employee Again, Coleman offers a step-by-step playbook for creating a retention plan with long-term success. With more than fifty proven case studies from organizations on seven continents, Coleman details how you can forge a relationship with your people during each of the eight phases of the employee journey. For each phase, Coleman walks you through the six forms of communication integral to success (in-person, email, phone, mail, video, and even gifts) so you can better connect with your team. You’ll learn how to:

• write job descriptions that attract the right candidates (and plenty of them);
• counter the “hire’s remorse” that every employee feels (yet few businesses ever address);
• welcome someone on their first day in a way that will leave them talking about it years later;
• acclimate your people to get them up and running faster and more effectively;
• re-engage your existing employees to turn them into raving fans;
… and much more.

Never Lose an Employee Again will reshape the way you think about recruiting, hiring, onboarding, and retaining quality team members–whether you are an owner looking to hire your first few employees, an organization hoping to redefine an industry, or an enterprise that needs to keep growing on a global scale.

©2023 Joey Coleman (P)2023 Penguin Audio

Amazing book!

Thanks for making such an interactive book. The vault has great resources to improve and implement procedures in your business.

Joey does it again

His first book transformed how we think about client success. And this book will transform how we look at employee success. A must-“read” for anyone looking to sharpen their leadership chops.

Joey Coleman delivers again

Never Lose an Employee again makes the the connection between employee and customer engagement so clear. Of course I knew that, but now I understand it at such a deeper level.

There are so many ideas. I will implement more than a few, which will make our employee experience so much better.

It’s so good after listening to the first chapter I ordered the hard copy. Now I am going to go through both step by step implementing.

Thanks Joey. Now I have work to do.

Joey never fails to deliver, in his 2nd “Never Loose Another” series!

I devoured Joey Coleman’s first book “Never Lose a Customer Again” and was delighted to listen to his former podcast “ Experience This!” until the end.
Appropriately the last book that Dan Gingiss and Joey Coleman talked about in their final episode, back in February (2023 for those reading this year's from now) was Joey’s upcoming book that was finally released “Never Lose an Employee Again”
And in line with his first book, he once again knocked it out of the park!
As with his first book, this one was also full of practical examples of the employee experience going through each phase of the employee’s journey with your company.
It broke each phase down into bite-sized and doable ways to enhance the potential employee’s experience -to get,and stay excited as they decide to join your company, get acclimated to how and why you do the things you do, and the corporate culture that they've decided to be a part of, all the way to being an excited, contributing member of the team and evolving to being an evangelist for your company.
The book gives you the point of view of someone who's considering joining your company and what might be going on in their mind, at each stage of their decision of Staying with you and the opportunities you provide to keep them growing, from the 1st day on the job, to possibly retirement with you.
The stories and examples of what other great companies have done, across all types of industries and various other parts of the world will give you ideas you've never would have considered and, if implemented in your company culture, could make you the company that the top talent in your field, will be chomping at the bit to work for!
I Highly recommend this book if you want to change the trajectory of your company forever!
Read and implement the ideas in Joey's first book@Never Lose a CustomerAgain!” and you'll have the complete roadmap of how to have a wildly successful business that both employees And customers want to do business with!

Master Class in Helping People (Employees) Feel SEEN

Joey does an incredible job of being inspirational and SUPER Practical in ways for organizations of EVERY shape and size to help their employees feel SEEN and valued and leverage their individual strengths and maximize their collective impact in a their industry!

I cannot recommend this book 📕 enough! 😇😎🎉

Delivers Value

From small to large business, Joey covers what you should be doing to keep your greatest stakeholder -your employees.

You Got Me Thinking

Joey, you really got me thinking about our employee experience. We are distributed globally, so the timing couldn't be better. Thank you.