A former international hostage negotiator for the FBI offers a new field-tested approach to high-stakes negotiations - whether in the boardroom or at home.
After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI's lead international kidnapping negotiator.
Never Split the Difference takes you inside the world of high-stakes negotiations and into Voss' head, revealing the skills that helped him and his colleagues succeed where it mattered most: in saving lives. In this practical guide, he shares the nine effective principles - counterintuitive tactics and strategies - you, too, can use to become more persuasive in both your professional and personal lives.
Life is a series of negotiations you should be prepared for: buying a car, negotiating a salary, buying a home, renegotiating rent, deliberating with your partner. Taking emotional intelligence and intuition to the next level, Never Split the Difference gives you the competitive edge in any discussion.
©2016 Christopher Voss (P)2016 HarperCollins Publishers
Truly groundbreaking work based on results of hostage negotiations--the most important negotiations going.
A book that recognizes that humans are seas of emotions floating boats of logic. And splitting the difference is the last step of a wimp. Alternatively recognizing the human and emotional context of another can assist you to great success.
This was nice in that it was an easy listen and introduced some concepts that were original and thought provoking. This is not just a rehash of other negotiating books.
The one negative was that his repeated pilfering of Taleb's Black Swan label was a bit awkward - but at least he gives Taleb credit.
Wow, what a difference there is between "That's right" and "You're right". This single epiphany has changed my approach, removed pressure, and given me stronger connections to all my counterparties.
I "Like" to read...
I chose the audio version due to to voice inflections. I will get the print version anyways.
Thinking Fast and Slow. I like new realistic reality vetted ideas, not people splitting hairs and writing a book about how they see things.
Voice inflections, you need that with negotiation.
I liked the entire book, great book, it just needs PDF companion. This was the first book out of hundreds I actually pre-ordered, so I figure the PDF is coming, and I just bought it too soon.
This book is a must read! It will improve your negotiating skills drastically. You can use the models they build for negotiations, in all aspects of life. No matter where you are at in life. I'm a 20 year veteran in the Auto industry. I wish this book would have been around 20 years ago. I can't wait to use the ideas and techniques in real life situations. Calibrated questions and the techniques talked about with in, are real game changers.
The story leading to each lesson.
Yes it was.
To be honest the narrator was good but I really would have wanted to hear Chris Voss narrate the book.
Every once in awhile I come across a book that makes me re-examine what I now about a given subject. I have taken a few courses of study on negotiating. This book reflected and codified many of the "Yeah, but..." thoughts and discussions I had when learning other formulaic approaches.
The book is very practical. It's refreshing to occasionally hear the author discuss his failures. I was also impressed with the occasional sentiments I felt where the author seemed to say "Yeah, that's kinda difficult and you just have to suffer through it. Here are a few ways you can mitigate your risks though."
Hopefully you feel the same way I felt after reading it.
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