We've all encountered them: the bullies, the wet blankets, the yea-sayers that never come through. More often than not, we're left fumbling for words, stumbling toward the door...frustrated, enraged or just plain depressed.
Dr. Robert M. Bramson, a psychologist and management consultant, will show you that it is possible to remain sane, dignified and optimistic when dealing with even the most Difficult People. With these lively, insightful dramatizations, you'll learn how to:
Maybe you can't turn "Gloomy Gus" into "Pollyanna"...but with the help of Dr. Bramson, you'll prevent the difficult from becoming impossible - and end "relation frustrations" for good!
©1986 Robert M. Bramson, Ph.D; (P)1986 Simon and Schuster Inc.
While some of the scenarios may be slightly outdated for today's business environment, the techniques are still valid and useful today.
One fun note while listening was that I quickly found traits about myself that can be considered "difficult" to others and ways that I can look at improving myself.
There was nothing new, yet the way it is presented created a good map for me to better categorize and more effectively deal with difficult people.
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