Impact Management

Often the decision between a customer choosing you over someone like you is your ability to know exactly what to say, when to say it, and how to make it count. Phil M. Jones has trained more than two million people across five continents and over 50 countries in the lost art of spoken communication. In Exactly What to Say, he delivers the tactics you need to get more of what you want.

Data has never been more important to your success than it is today, yet you are surrounded with data you can’t trust and the overwhelming burden of fixing it. Everyone deserves data that helps - not hurts - their organization. This book is a must-listen for anyone tasked with solving data problems...or anybody who needs their efforts to succeed. Inside, you will find a precise definition of data value and why you should always focus on maximizing it, how to build early momentum with the Simple Virtuous Cycle, and more.

NEW YORK TIMES BESTSELLER The most influential book of the past seventy-five years: a groundbreaking exploration of everything we know about what we don’t know, now with a new section called “On Robustness and Fragility.” A black swan is a highly improbable event with three principal...

**LEADING with IMPACT: Project Management Strategies for Nonprofit Organizations** *Build smarter. Lead stronger. Deliver purpose.* In a world where deadlines, budgets, and community impact collide, successful nonprofit project leaders don't just manage—they lead with precision, purpose, and vision. Whether you're overseeing a new community center, a housing initiative, or a public infrastructure project, *LEADING with IMPACT* gives you the tools to bring structure to chaos and clarity to complexity. This strategic guide bridges the gap between construction-savvy project managers and ...

What’s Keeping Your Company from Reaching the Next Level? You’ve mastered the basics of the Entrepreneurial Operating System (EOS). Your leadership team is aligned, the vision is clear, and you’re gaining traction. Now comes the real challenge: rolling out your vision and EOS company-wide. To get what you want from your business, you must take EOS beyond the leadership team and equip everyone in the organization with the tools they need to help you achieve the vision.

Change is inevitable, whether it represents progress is up to us. Astute leaders know that upskilling, culture change, and mindset are critical ingredients for successful digital change – but do not know how to change those quickly enough to keep up with pace of technological change. That is because our 20th century change models are not up to the challenge of 21st century digital transformation and the future of work – and that explains McKinsey’s finding that only 25% of digital transformations succeed. In Impact, globally recognized culture change expert, Paul Gibbons gives leaders...

The Enduring Impact by Kris Erickson is a practical guide for leaders seeking to create lasting organizational change through the employee experience. Drawing from one of the world’s largest databases of employee feedback, this book offers a data-driven framework for building workplaces where people feel engaged, fulfilled, and inspired to do their best work. Kris Erickson, cofounder of Workforce Science Associates, reveals six core drivers that consistently shape employee engagement across industries and cultures: Mission, Trust, Communication, Appreciation, Support, and Growth.

There are so many reasons to be angry after the devastating discovery of being betrayed and deceived by the person you trusted the most with your heart, your body and mind, and your life. Eighty-four percent of betrayed partners who participated in a Betrayal Trauma Anger survey reported the anger they experienced after discovery was more intense than at any other time in their life.

We are entering a new era - an era of impact. The largest intergenerational transfer of wealth in history will soon be underway, bringing with it the potential for huge increases in philanthropic funding. Engine of Impact shows how nonprofits can apply the principles of strategic leadership to attract greater financial support and leverage that funding to maximum effect.

The New York Times bestselling authors of Switch and Made to Stick explore why certain brief experiences can jolt us and elevate us and change us—and how we can learn to create such extraordinary moments in our life and work. While human lives are endlessly variable, our most memorable...

To see a program successfully through to completion, a program manager must break the work down into simpler, smaller pieces and organize it into interdependent tasks…and this book helps you do just that. Projects require managers, but programs warrant maestros. Tasked with overseeing multiple...

Rework shows you a better, faster, easier way to succeed in business. Most business books give you the same old advice: Write a business plan, study the competition, seek investors, yadda yadda. If you're looking for a book like that, put this one back on the shelf. Read it and you'll know...

Transformational Leaders create a legacy of success that reaches far beyond the initial impact of their work. Are you a Transformational Leader? Do you have a desire to use your strengths to transform others in your workplace, family, and community? Or perhaps even globally? In the first part of this book, Dr. Richard Nongard provides a clear understanding of what Transformational Leadership is and how it is unique among leadership styles. He shares the research demonstrating its efficacy in healthcare, business, community development, and the military, along with his own personal ...

Ignite your passion, expand your influence, and catapult your success—by being who you are, wherever you are. In our fast-changing world, there’s often a chasm between who we are, who we think we “should” be, and how we show up for others. It can dim our confidence, connection, and—especially—our believability. Pam Sherman is a leadership coach, actor, and recovering lawyer who helps people around the world bridge this gap.

You’ve been in that Agile planning session. Everyone agrees on goals like “improve customer experience” or “increase engagement.” The roadmap looks aligned. The OKRs are approved. But when the sprint ends, no one can clearly explain what success actually means—or why customers should care. Months later, your product team ships a feature. Customers don’t use it. Stakeholders ask uncomfortable questions. Someone says, “I thought we were building something different.” This isn’t a delivery problem. It’s a conversation problem.

Treated like a child and expected to behave like an adult? Discover when your anger is justified and when it screams “management issue.” Are you snapping at people? When things don’t go your way, do you get grumpy and remain that way for hours? Perhaps it feels like you’re constantly angry about one thing or another. The areas of your brain that are responsible for emotional regulation and impulse control experience significant remodeling during your teenage years.

BECOMING A GLOBAL BRAND Stories of Influence, Impact, and Identity In today’s interconnected world, building a brand is no longer just about visibility—it is about influence, identity, and lasting impact on a global scale. Becoming a Global Brand brings together powerful stories, real-life journeys, and transformative insights from individuals who have stepped beyond borders to establish their presence in the international arena. These are leaders, entrepreneurs, and changemakers who have turned their vision into a brand that resonates across cultures, industries, and communities. This ...

Have you ever wondered if you're truly smart or just busy? It’s time to discover strategies to help you work smarter, not harder. This book will teach you how to streamline your path to success with smart leadership and effective HR leadership techniques. You'll learn how to build your dream team with effective hiring strategies and conduct effective hiring interviews, transforming your hiring process into a powerful tool for growth. Investing wisely in employee orientation, training, and development is essential. A top-notch performance appraisal system paired with effective performance ...

Bursting with innovative ideas, practical examples, and easily implementable approaches, The Author vs. Editor Dilemma will transform how you think about the structure and organization of your daily interactions. It will help you maximize any vertical relationship, from leading your team to influencing your manager.

Around the world, product teams are waking up to the same uncomfortable truth: doing things “the right way” doesn’t matter if your team loses its funding or your company goes out of business. Simply put, product teams can no longer afford to be disconnected from the business impact of their work. And well-trodden “best practices” from Silicon Valley behemoths can only provide so much guidance for teams working across vastly different business and funding models.