Impact Management

Often the decision between a customer choosing you over someone like you is your ability to know exactly what to say, when to say it, and how to make it count. Phil M. Jones has trained more than two million people across five continents and over 50 countries in the lost art of spoken communication. In Exactly What to Say, he delivers the tactics you need to get more of what you want.

NEW YORK TIMES BESTSELLER The most influential book of the past seventy-five years: a groundbreaking exploration of everything we know about what we don’t know, now with a new section called “On Robustness and Fragility.” A black swan is a highly improbable event with three principal...

There are so many reasons to be angry after the devastating discovery of being betrayed and deceived by the person you trusted the most with your heart, your body and mind, and your life. Eighty-four percent of betrayed partners who participated in a Betrayal Trauma Anger survey reported the anger they experienced after discovery was more intense than at any other time in their life.

What’s Keeping Your Company from Reaching the Next Level? You’ve mastered the basics of the Entrepreneurial Operating System (EOS). Your leadership team is aligned, the vision is clear, and you’re gaining traction. Now comes the real challenge: rolling out your vision and EOS company-wide. To get what you want from your business, you must take EOS beyond the leadership team and equip everyone in the organization with the tools they need to help you achieve the vision.

Treated like a child and expected to behave like an adult? Discover when your anger is justified and when it screams “management issue.” Are you snapping at people? When things don’t go your way, do you get grumpy and remain that way for hours? Perhaps it feels like you’re constantly angry about one thing or another. The areas of your brain that are responsible for emotional regulation and impulse control experience significant remodeling during your teenage years.

Leadership is not just about personality. It is about the system you build around people, decisions, strategy, and trust. Lead the System is a practical guide for managers, team leaders, founders, executives, and rising professionals who want to create immediate impact without relying on vague motivation or heroic leadership myths. Henry J Highland shows that effective strategic leadership is not a mysterious trait. It is a repeatable discipline: seeing the real system behind workplace problems, making clearer strategic choices, building trust before speed, managing conflict with purpose, ...

The New York Times bestselling authors of Switch and Made to Stick explore why certain brief experiences can jolt us and elevate us and change us—and how we can learn to create such extraordinary moments in our life and work. While human lives are endlessly variable, our most memorable...

Rework shows you a better, faster, easier way to succeed in business. Most business books give you the same old advice: Write a business plan, study the competition, seek investors, yadda yadda. If you're looking for a book like that, put this one back on the shelf. Read it and you'll know...

We are stronger, wiser and more creative than we realize and yet people are often wanting to tell us how to fix what's happening in our lives. If your goal is to be the coach or leader who gets better results by spending more time listening and less time fixing, then this book is for you! Becoming a high impact coach begins with you and your own transformation.

In the aftermath of George Floyd’s murder, corporate America has doubled down on its public intentions to be more inclusive and equitable. Yet beyond the pledges it is difficult to see which system changes make a real difference. In From Intention to Impact, Malia Lazu draws on her background as a community organizer, her corporate career as a bank president, and now her experience as a leading DEI consultant to explain what has been holding organizations back and what they need to do better.

The Enduring Impact by Kris Erickson is a practical guide for leaders seeking to create lasting organizational change through the employee experience. Drawing from one of the world’s largest databases of employee feedback, this book offers a data-driven framework for building workplaces where people feel engaged, fulfilled, and inspired to do their best work. Kris Erickson, cofounder of Workforce Science Associates, reveals six core drivers that consistently shape employee engagement across industries and cultures: Mission, Trust, Communication, Appreciation, Support, and Growth.

**LEADING with IMPACT: Project Management Strategies for Nonprofit Organizations** *Build smarter. Lead stronger. Deliver purpose.* In a world where deadlines, budgets, and community impact collide, successful nonprofit project leaders don't just manage—they lead with precision, purpose, and vision. Whether you're overseeing a new community center, a housing initiative, or a public infrastructure project, *LEADING with IMPACT* gives you the tools to bring structure to chaos and clarity to complexity. This strategic guide bridges the gap between construction-savvy project managers and ...

The world hasn’t made it easy for women to lead boldly. But it’s time for that to change. Leadership for Women is your empowering roadmap to becoming the confident, impactful, purpose-driven leader you’re meant to be, in your career, business and life. Whether you’re navigating a male-dominated workplace, leading a team for the first time, or simply tired of self-doubt holding you back, this book offers real-world strategies that work, without requiring you to change who you are?

The greatest tool is the hardest to use. Machine learning is the world's most important general-purpose technology—but it's notoriously difficult to launch. Outside Big Tech and a handful of other leading companies, machine learning initiatives routinely fail to deploy, never realizing value. What's missing? A specialized business practice suitable for wide adoption. In The AI Playbook, bestselling author Eric Siegel presents the gold-standard, six-step practice for ushering machine learning initiatives, aka predictive AI projects, from conception to deployment.

You’ve been in that Agile planning session. Everyone agrees on goals like “improve customer experience” or “increase engagement.” The roadmap looks aligned. The OKRs are approved. But when the sprint ends, no one can clearly explain what success actually means—or why customers should care. Months later, your product team ships a feature. Customers don’t use it. Stakeholders ask uncomfortable questions. Someone says, “I thought we were building something different.” This isn’t a delivery problem. It’s a conversation problem.

Transformational Leaders create a legacy of success that reaches far beyond the initial impact of their work. Are you a Transformational Leader? Do you have a desire to use your strengths to transform others in your workplace, family, and community? Or perhaps even globally? In the first part of this book, Dr. Richard Nongard provides a clear understanding of what Transformational Leadership is and how it is unique among leadership styles. He shares the research demonstrating its efficacy in healthcare, business, community development, and the military, along with his own personal ...

Read by the author. Expanding the mission of Jesus isn't a short-term sprint--it's a marathon. If you don't lead with health, you won't last. So how do healthy leaders start and grow movements? They multiply. Multiplication isn't about burning out in a flurry of activity. It's about leading in a...

The long-awaited memoir by one of the most important political leaders of our time For 16 years, Angela Merkel bore the governmental responsibility for Germany, leading the country through numerous crises and shaping German and international politics and society with her actions and attitude...

Do you feel like you’re always chasing money—but it keeps slipping away? What if you discovered a proven wealth attraction formula where money starts chasing you instead? In Money Will Chase After You, Felix Duyilemi reveals how to attract wealth, abundance, and financial freedom by focusing on what really matters: solving problems, serving people, and creating massive value. This life-changing guide shows you how to shift from desperation to attraction—where opportunities, clients, and money naturally flow into your life. Packed with practical strategies, mindset shifts, and real-...

Bursting with innovative ideas, practical examples, and easily implementable approaches, The Author vs. Editor Dilemma will transform how you think about the structure and organization of your daily interactions. It will help you maximize any vertical relationship, from leading your team to influencing your manager.