Impact Management

Often the decision between a customer choosing you over someone like you is your ability to know exactly what to say, when to say it, and how to make it count. Phil M. Jones has trained more than two million people across five continents and over 50 countries in the lost art of spoken communication. In Exactly What to Say, he delivers the tactics you need to get more of what you want.

The greatest tool is the hardest to use. Machine learning is the world's most important general-purpose technology—but it's notoriously difficult to launch. Outside Big Tech and a handful of other leading companies, machine learning initiatives routinely fail to deploy, never realizing value. What's missing? A specialized business practice suitable for wide adoption. In The AI Playbook, bestselling author Eric Siegel presents the gold-standard, six-step practice for ushering machine learning initiatives, aka predictive AI projects, from conception to deployment.

NEW YORK TIMES BESTSELLER The most influential book of the past seventy-five years: a groundbreaking exploration of everything we know about what we don’t know, now with a new section called “On Robustness and Fragility.” A black swan is a highly improbable event with three principal...

To see a program successfully through to completion, a program manager must break the work down into simpler, smaller pieces and organize it into interdependent tasks…and this book helps you do just that. Projects require managers, but programs warrant maestros. Tasked with overseeing multiple...

What’s Keeping Your Company from Reaching the Next Level? You’ve mastered the basics of the Entrepreneurial Operating System (EOS). Your leadership team is aligned, the vision is clear, and you’re gaining traction. Now comes the real challenge: rolling out your vision and EOS company-wide. To get what you want from your business, you must take EOS beyond the leadership team and equip everyone in the organization with the tools they need to help you achieve the vision.

The New York Times bestselling authors of Switch and Made to Stick explore why certain brief experiences can jolt us and elevate us and change us—and how we can learn to create such extraordinary moments in our life and work. While human lives are endlessly variable, our most memorable...

Change is inevitable, whether it represents progress is up to us. Astute leaders know that upskilling, culture change, and mindset are critical ingredients for successful digital change – but do not know how to change those quickly enough to keep up with pace of technological change. That is because our 20th century change models are not up to the challenge of 21st century digital transformation and the future of work – and that explains McKinsey’s finding that only 25% of digital transformations succeed. In Impact, globally recognized culture change expert, Paul Gibbons gives leaders...

Transformational Leaders create a legacy of success that reaches far beyond the initial impact of their work. Are you a Transformational Leader? Do you have a desire to use your strengths to transform others in your workplace, family, and community? Or perhaps even globally? In the first part of this book, Dr. Richard Nongard provides a clear understanding of what Transformational Leadership is and how it is unique among leadership styles. He shares the research demonstrating its efficacy in healthcare, business, community development, and the military, along with his own personal ...

There are so many reasons to be angry after the devastating discovery of being betrayed and deceived by the person you trusted the most with your heart, your body and mind, and your life. Eighty-four percent of betrayed partners who participated in a Betrayal Trauma Anger survey reported the anger they experienced after discovery was more intense than at any other time in their life.

Rework shows you a better, faster, easier way to succeed in business. Most business books give you the same old advice: Write a business plan, study the competition, seek investors, yadda yadda. If you're looking for a book like that, put this one back on the shelf. Read it and you'll know...

The long-awaited memoir by one of the most important political leaders of our time For 16 years, Angela Merkel bore the governmental responsibility for Germany, leading the country through numerous crises and shaping German and international politics and society with her actions and attitude...

The world hasn’t made it easy for women to lead boldly. But it’s time for that to change. Leadership for Women is your empowering roadmap to becoming the confident, impactful, purpose-driven leader you’re meant to be, in your career, business and life. Whether you’re navigating a male-dominated workplace, leading a team for the first time, or simply tired of self-doubt holding you back, this book offers real-world strategies that work, without requiring you to change who you are?

Becky Margiotta’s Impact with Integrity: Repair the World Without Breaking Yourself is a call to action, but also an invitation to reclaim your agency and mobilize your creativity in order to enact meaningful, efficient, and effective social change. With authenticity, grit, and grace, Margiotta lays out a proven step-by-step framework for doing the inner work that is necessary for advancing social change.

Ignite your passion, expand your influence, and catapult your success—by being who you are, wherever you are. In our fast-changing world, there’s often a chasm between who we are, who we think we “should” be, and how we show up for others. It can dim our confidence, connection, and—especially—our believability. Pam Sherman is a leadership coach, actor, and recovering lawyer who helps people around the world bridge this gap.

You’ve been in that Agile planning session. Everyone agrees on goals like “improve customer experience” or “increase engagement.” The roadmap looks aligned. The OKRs are approved. But when the sprint ends, no one can clearly explain what success actually means—or why customers should care. Months later, your product team ships a feature. Customers don’t use it. Stakeholders ask uncomfortable questions. Someone says, “I thought we were building something different.” This isn’t a delivery problem. It’s a conversation problem.

In The Answer Is a Question, multi-award-winning performance consultants Dominic and Laura Ashley-Timms set out a simple approach for rehumanising the practice of management. In a step-by-step walk-through of their groundbreaking STAR® model (used by FTSE and Fortune 500 companies), they’ll show how you can develop a new superpower that’s been proven to work by the London School of Economics and Political Science (LSE) in a major academic study across sixty-two organisations.

Around the world, product teams are waking up to the same uncomfortable truth: doing things “the right way” doesn’t matter if your team loses its funding or your company goes out of business. Simply put, product teams can no longer afford to be disconnected from the business impact of their work. And well-trodden “best practices” from Silicon Valley behemoths can only provide so much guidance for teams working across vastly different business and funding models.

Read by the author. “Andy Stanley's seven essentials come directly from his thoughtful, curious approach to leadership and life. If you want to lead better, read this book.” —John C. Maxwell, New York Times bestselling author Great is what great does. In What Great Leaders Do, bestselling...

Bursting with innovative ideas, practical examples, and easily implementable approaches, The Author vs. Editor Dilemma will transform how you think about the structure and organization of your daily interactions. It will help you maximize any vertical relationship, from leading your team to influencing your manager.

In the aftermath of George Floyd’s murder, corporate America has doubled down on its public intentions to be more inclusive and equitable. Yet beyond the pledges it is difficult to see which system changes make a real difference. In From Intention to Impact, Malia Lazu draws on her background as a community organizer, her corporate career as a bank president, and now her experience as a leading DEI consultant to explain what has been holding organizations back and what they need to do better.