Customer Success Management

Product List
    • How to Thrive in One of the World’s Fastest Growing Careers - While Driving Growth for Your Company
    • By: Ashvin Vaidyanathan, Ruben Rabago
    • Narrated by: Daniel Henning
    • Length: 7 hrs and 22 mins
    • Release date: 03-24-20
    • Language: English
    • 4.5 out of 5 stars 68 ratings
    • The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance....

    Regular price: $17.19 or 1 credit

    Sale price: $17.19 or 1 credit

    Included in Plus membership
    • A Proven Framework to Drive Impactful Client Outcomes for Your Company
    • By: Wayne McCulloch
    • Narrated by: Nick Hardcastle
    • Length: 8 hrs and 6 mins
    • Release date: 12-06-21
    • Language: English
    • 4.5 out of 5 stars 23 ratings
    • Wayne McCulloch has more than 25 years of experience in the software industry — years spent in training, adoption, and customer experience, the building blocks for customer success....

    Regular price: $15.59 or 1 credit

    Sale price: $15.59 or 1 credit

  • Regular price: $6.95 or 1 credit

    Sale price: $6.95 or 1 credit

    • How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
    • By: Nick Mehta, Dan Steinman, Lincoln Murphy
    • Narrated by: Tim Andres Pabon
    • Length: 8 hrs and 25 mins
    • Release date: 07-07-17
    • Language: English
    • 4.5 out of 5 stars 373 ratings
    • The subscription business model is hot - from software to music to movies to diet programs, investors and public markets want businesses that create recurring payments....

    Regular price: $24.06 or 1 credit

    Sale price: $24.06 or 1 credit

    • The Guide For Building Your Top Performing CX Program
    • By: Jeff Sheehan
    • Narrated by: Virtual Voice
    • Length: 6 hrs and 22 mins
    • Release date: 03-01-24
    • Language: English
    • 4.5 out of 5 stars 3 ratings
    • Unleash the Power of Customer Experience: Create a Winning Program Are you ready to take your organization's customer experience (CX) to the next ...

    Regular price: $4.99 or 1 credit

    Sale price: $4.99 or 1 credit

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    • When New Technologies Cause Great Firms to Fail
    • By: Clayton M. Christensen
    • Narrated by: L.J. Ganser
    • Length: 8 hrs and 37 mins
    • Release date: 04-18-17
    • Language: English
    • 4.5 out of 5 stars 1,748 ratings
    • Innovation expert Clayton Christensen shows how even the most outstanding companies can do everything right - yet still lose market leadership....

    Regular price: $21.49 or 1 credit

    Sale price: $21.49 or 1 credit

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    • Implement a Winning Strategy Driven by Customer Lifetime Value
    • By: Peter Fader, Sarah Toms
    • Narrated by: Steve Menasche
    • Length: 4 hrs and 2 mins
    • Release date: 06-11-19
    • Language: English
    • 4.5 out of 5 stars 40 ratings
    • Not all customers are the same, regardless of how they appear on the surface. The most successful companies, from Amazon to Best Buy, understand their best customers are their most valuable asset, and they tailor their acquisition, development, and retention efforts to those customers....

    Regular price: $11.17 or 1 credit

    Sale price: $11.17 or 1 credit

    • How to Get Clients to Stay Longer, Feel Happy and Achieve Better Results
    • By: Jay Goncalves, Ben McLellan
    • Narrated by: Ben McLellan
    • Length: 5 hrs and 28 mins
    • Release date: 02-06-23
    • Language: English
    • 5 out of 5 stars 3 ratings
    • What are companies like Uber, IKEA, Belgo, and Eurostar doing that makes them so profitable? They know how to scale relationships. But online gurus are lying to you about scaling to hundreds of clients without creating an exceptional customer experience.

    Regular price: $19.95 or 1 credit

    Sale price: $19.95 or 1 credit

    • A Roadmap for Customer-Centered Innovation
    • By: Stephen Wunker, David Farber, Jessica Wattman
    • Narrated by: Tim Andres Pabon
    • Length: 4 hrs and 52 mins
    • Release date: 11-07-16
    • Language: English
    • 4 out of 5 stars 110 ratings
    • Jobs to Be Done gives you a clear-cut framework for thinking about your business, outlines a road map for discovering new markets, new products, and new services....

    Regular price: $21.48 or 1 credit

    Sale price: $21.48 or 1 credit

    • A Detective Story About Solving the Mystery of Customer Behavior
    • By: David S Duncan
    • Narrated by: David S Duncan, Terrence Kidd
    • Length: 4 hrs and 39 mins
    • Release date: 05-04-21
    • Language: English
    • 4.5 out of 5 stars 31 ratings
    • A "detective story" that delivers key insights for any businessperson asking the questions: Who really are our customers, why do we lose them, how do we regain them? Find out....

    Regular price: $14.81 or 1 credit

    Sale price: $14.81 or 1 credit

    • Implementing Core Values For Business Success
    • By: J. S. Wellman
    • Narrated by: Virtual Voice
    • Length: 3 hrs and 26 mins
    • Release date: 02-03-24
    • Language: English
    • 4 out of 5 stars 1 rating
    • WHY IMPLEMENT CORE VALUES IN YOUR BUSINESS 1. Improved Decision-Making 2. Cohesive Company Culture 3. Meaningful Employee Satisfaction and ...

    Regular price: $7.99 or 1 credit

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    • By: Michael Maslansky
    • Narrated by: Michael Maslansky
    • Length: 7 hrs and 26 mins
    • Release date: 05-01-10
    • Language: English
    • 4.5 out of 5 stars 67 ratings
    • What to say, how to say it, and why it matters: communicating with authority and honesty in an age of mistrust.....

    Regular price: $21.83 or 1 credit

    Sale price: $21.83 or 1 credit

    • A Path to Profits, Passion, and Purpose
    • By: Tony Hsieh
    • Narrated by: Tony Hsieh
    • Length: 8 hrs and 17 mins
    • Release date: 06-07-10
    • Language: English
    • 4.5 out of 5 stars 8,116 ratings
    • Tony Hsieh - CEO of Zappos, the online shoe retailer - explains how he created a unique culture and commitment to service that aims to improve the lives of its employees....

    Regular price: $21.83 or 1 credit

    Sale price: $21.83 or 1 credit

    • Perfecting the Art of Customer Service
    • By: The Disney Institute, Theodore Kinni
    • Narrated by: Barry Abrams
    • Length: 5 hrs and 26 mins
    • Release date: 05-05-15
    • Language: English
    • 4.5 out of 5 stars 889 ratings
    • Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service....

    Regular price: $20.00 or 1 credit

    Sale price: $20.00 or 1 credit

    • A Practical Guide for Implementation and Success in Artificial Intelligence
    • By: Tim Heaton
    • Narrated by: Virtual Voice
    • Length: 5 hrs and 54 mins
    • Release date: 02-15-24
    • Language: English
    • Not rated yet
    • “The Data Powered Regional Bank, A Practical Guide for Implementation and Success in Artificial Intelligence” provides an in-depth exploration ...

    Regular price: $14.99 or 1 credit

    Sale price: $14.99 or 1 credit

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    • How Storytelling Can Captivate Customers, Influence Audiences, and Transform Your Business
    • By: Kindra Hall
    • Narrated by: Kindra Hall
    • Length: 7 hrs and 15 mins
    • Release date: 09-24-19
    • Language: English
    • 4.5 out of 5 stars 1,227 ratings
    • Stories That Stick provides a clear framework of ideals and a concise set of actions for you to take complete control of your own story, utilizing the principles behind the world’s most effective business storytelling strategies....

    Regular price: $19.79 or 1 credit

    Sale price: $19.79 or 1 credit

    • 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
    • By: Joseph A. Michelli
    • Narrated by: Joseph A. Michelli, Tom Parks
    • Length: 8 hrs and 12 mins
    • Release date: 12-16-14
    • Language: English
    • 4.5 out of 5 stars 518 ratings
    • The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company....

    Regular price: $20.00 or 1 credit

    Sale price: $20.00 or 1 credit

  • Regular price: $11.69 or 1 credit

    Sale price: $11.69 or 1 credit

    • Why Every Aspect of Your Business Model Needs a Paradigm Shift
    • By: Nick Mehta, Allison Pickens, Maria Martinez - foreword
    • Narrated by: Chloe Cannon
    • Length: 10 hrs and 6 mins
    • Release date: 07-31-20
    • Language: English
    • 5 out of 5 stars 22 ratings
    • If leaders aren't integrating their digital offerings into a philosophy of customer success, they will be defeated in the next decade because technical excellence and other traditional competitive advantages are becoming too easy to imitate....

    Regular price: $21.49 or 1 credit

    Sale price: $21.49 or 1 credit

    • 47 Ways to Make Your Organization Exceptional
    • By: John G. Miller
    • Narrated by: John G. Miller
    • Length: 3 hrs and 15 mins
    • Release date: 01-05-10
    • Language: English
    • 4.5 out of 5 stars 126 ratings
    • Every day outstanding organizations do things and promote values that ensure they will retain customers, grow revenues, increase market share, and build their reputations....

    Regular price: $12.60 or 1 credit

    Sale price: $12.60 or 1 credit