Culture Management

The success of Starbucks is one of the most remarkable business stories in decades. Since 1987, the coffee merchant has grown from a single retail store on Seattle's waterfront to a company with more than 1,000 stores nationwide and a new one opening somewhere every business day. According to Fortune magazine, Starbucks "has changed everything...from our tastes to our language to the face of Main Street."

NEW YORK TIMES BESTSELLER The author of The Talent Code unlocks the secrets of highly successful groups and provides tomorrow’s leaders with the tools to build a cohesive, motivated culture. “A truly brilliant, mesmerizing read that demystifies the magic of great groups.”—Adam Grant...

Cynthia Shapiro is a former human resources executive who's pulling back the curtain on the way that companies really work. In Corporate Confidential, she unmasks startling truths and what you can do about them. Shapiro pulls no punches, giving listeners an inside look at a secret world of hidden agendas they would never normally see: a world of insider information and insights that can save a career.

In Eat, Sleep, Innovate, innovation expert Scott Anthony and his impressive team of coauthors use groundbreaking research in behavioral science to provide a first-of-its-kind playbook for empowering individuals and teams to be their most curious and creative - every single day.

In the hospitality space, Three and Jackie Carpenter know full well the importance of leading teams who are loyal, engaged, and happy. Working in an industry where customer expectations are at an extreme, Three and Jackie have applied a mindset of treating employees like customers. They've developed a five-step roadmap to creating positive employee experiences and company cultures where connection is the crux of the team's success.

As the new property manager of the failing eight-hundred-unit Mesquite Ridge Apartments, Eliza Hawkins must quickly increase occupancy and meet budgeted revenue goals if she wants to keep her job. What she doesn’t understand until her first day is that she’s stepped into a toxic team culture.

Two-time New York Times best-selling authors Roger Connors and Tom Smith show how leaders can achieve record-breaking results by quickly and effectively shaping their organizational culture to capitalize on their greatest asset - their people. Change the Culture, Change the Game joins their classic book The Oz Principle and their recent best seller How Did That Happen? to complete the most comprehensive series ever written on workplace accountability.

After her first two weeks observing the problems at DecisionTech, Kathryn Petersen, its new CEO, had more than a few moments when she wondered is she should have taken the job. But Kathryn knew there was little chance she would have turned it down. After all, retirement had made her antsy, and...

No single factor—not sales, marketing, finance, strategy, or operations—has more influence over the ultimate success of an organization than its culture. Yet for many leaders, culture remains frustratingly vague: everyone knows it matters, but few know exactly what to do about it. In Culture by Design, David J. Friedman cuts through the fog and provides a clear, practical roadmap for intentionally creating a high-performing culture.

Table of Contents: An Overview of the Quality Management Systems (QMS) Assessing Your Current QMS Designing an Effective QMS Implementing Your QMS Monitoring and Measuring Performance Continuous Improvement Strategies Engaging Leadership and Culture Compliance and Standards Leveraging Technology in QMS Case Studies and Real-World Applications Conclusion and Next Steps

The essential skill of creating and maintaining new businesses—the art of the entrepreneur—can be summed up in a single word: managing. In High Output Management, Andrew S. Grove, former chairman and CEO (and employee number three) of Intel, shares his perspective on how to build and run a...

With insights from leading experts including John Kotter and Indra Nooyi, this book will inspire you to: lead through the eight critical stages of change; create and instill a sense of urgency; transform your company's culture; get reorgs right; reshape your organization for climate sustainability; remodel the chief learning officer position to lead change; scale agile practices throughout your organization; and lead change when business is good - but also when times are tough.

Employees that don't take ownership of their work. Friction between departments. Inconsistent results. These are the top challenges that face most businesses today. These common issues create high turnover and force managers into crisis mode where they're consumed putting out daily fires. Over time, the very nature of the business changes and a new culture emerges; one shaped by the lowest level of acceptable behavior.

MICHAEL SAYLOR is sitting on $500 million in cash and watching it melt away with each passing second. From pondering a comfortable retirement by his Miami Beach pool to having his core beliefs about money and wealth permanently shattered, this is the story of a billionaire CEO who lit the fuse of a revolution in corporate finance, putting trillions of dollars of capital on notice. Curated from Michael Saylor’s most impactful speeches, interviews, and tweets, this book is the collected wisdom of one of the great thinkers of the 21st century. It lays out the principles, concepts, and ...

Finalist in the Business Book of the Year 2024 awards! The Chief People Officer role has finally taken its rightful place on the Executive Committee and human resource management is recognised as a true differentiator of success for modern organisations. However, CPOs face a challenge. In a world of increasing regulation and litigation, and with greater expectations than ever of how organisations should support their people, the HR role risks being overwhelmed. Managers are drowning under the weight of people-related tasks, while staff demand ever more from their workplace. CEOs and Boards ...

Nothing is more important in today’s competitive work environment than the strength of an organization’s culture. But how do you change a culture and strengthen it to help your organization? How do you increase productivity and engagement among your team while lowering employee turnover, workplace drama, and confusion?This book provides leaders with loads of answers to solve their company culture problems. It contains proven strategies that will have an enormous impact on the direction of any organization. With this book, anyone, in any institution can become a great leader and build an...

Markets shift. Competitors adapt. What determines your future are the mindsets shaping your culture. In Act Like an Owner, Greg Hawks introduces a vivid metaphor that reframes how people show up at work: Owners, Renters, and Vandals. Owners bring their heart, head, and hands. Renters show up with only their hands. Vandals bring division and strife. These mindsets are not fixed, but they shape whether a workplace thrives or collapses. The heart of the book is the Five Unlocks of an Owner’s Mindset.

The world's most successful companies don't just sell products, they've created cultures so compelling that people line up to buy from them, work for them, and promote them. Now small and medium business owners can ethically "steal" these same systems without the corporate expense or bureaucracy. Discover the simple equation that transforms ordinary businesses into market dominators! • Become the obvious choice customers prefer even when you cost more • Build a team that recruits and markets for you while you focus on what you do best • Generate word-of-mouth growth on autopilot ...

Regarded as one of the most influential management books of all time, this fourth edition of Leadership and Organizational Culture transforms the abstract concept of culture into a tool that can be used to better shape the dynamics of organization and change. This updated edition focuses on today's business realities.

The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you're just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You'll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately.