Computer Services

The ultimate do-it-now guide to getting started in managed services. Now includes chapters on cloud services, bundling, and more. Whether you're a new computer consultant or an experienced technician making the move to managed services, this is the perfect audiobook for you! The audiobook includes step-by-step instructions for creating service offerings, reformulating your business, creating service agreements, and more!

As organizations seek to boost revenue, cut costs, and increase efficiency, they increasingly look to IT as a strategic partner in achieving these objectives. Ten Steps to ITSM Success helps IT to prepare for this role by providing a detailed and practical guide to implementing ITSM best practices. It is aimed at ITSM practitioners and consultants, but will also be of interest to IT directors and C-suite executives looking to transform the role of IT into a value-creating business partner.

In this comprehensive guide, authors Kelly Shortridge and Aaron Rinehart help you navigate the challenges of sustaining resilience in complex software systems by using the principles and practices of security chaos engineering. By preparing for adverse events, you can ensure they don't disrupt your ability to innovate, move quickly, and achieve your engineering and business goals.

Amazon Web Services in Action introduces you to computing, storing, and networking in the AWS cloud. The audiobook will teach you about the most important services on AWS. You will also learn about best practices regarding security, high availability, and scalability.

In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive.

Are you ready to embark on a rewarding career with the TSA? Whether you're interested in becoming a TSA officer, advancing to leadership roles, or simply looking to improve your chances of success, this comprehensive guide provides all the essential information you need to excel in your TSA career path.

Amazon Web Services is known to be a subsidiary under Amazon which has so far provided individuals, companies or even governments with platforms for on-demand cloud computing on a metered pay as you go basis. In total, these services about cloud computing provide some sort of primitive technical infrastructure that are technical and also distributed computing building blocks as well as tools.

The digital landscape has changed buyers’ habits. Sales professionals now need to develop relationships with decision-makers through social networks to reach them early in the decision making process. Social Selling provides a practical, step-by-step outline for harnessing the skills and techniques necessary to achieve this, including developing a high quality community, building trust, developing authority and influence, and connecting with changemakers. It also discusses enterprise implementation of a social selling strategy and much more.

As the speed and complexity of the world increases, governments and nonprofit organizations need new ways to effectively tackle the critical challenges of our time-from pandemics and global warming to social media warfare. In Power to the Public, Tara Dawson McGuinness and Hana Schank describe a revolutionary new approach - public interest technology - that has the potential to transform the way governments and nonprofits around the world solve problems.

Zeke Martin and Cyra Nichols run VR Services, an online tech startup that creates customized virtual reality trips. But they have more fun using their VR skills and equipment to help the Bayview Police Department solve crimes. This time they investigate why dogs and cats throughout Silicon Valley are being petnapped.“Online, no one know we’re just twelve-year-old nerds.”

For a beginner, programming can seem like something scary or hard to do. With all the technical terms and concepts out there, as well as the numerous programming languages available at your disposal, it is so important - now more than ever before - to build a strong foundation. When you understand the fundamentals of programming, learning any programming language is a piece of cake. In addition, programming is not just all about coding; it is also about knowing how to plan your work, how to set deadlines, how to communicate with team members, how to use existing components, etc.

Infinitely scale your business to greater heights with Amazon Web Services. With this audiobook, you will be able to tap into the Amazon Web Services and harness their power, easy-peasy! Amazon’s business model makes it easy for every business owner - whether they’re just starting out, or already have an established business that need technology to catch up with the changing tides - to customize what services they get, at prices they can control! Amazon Web Services is the only technology you will need to help your business expand its reach across oceans in no time!

Get the details, examples, and best practices you need to build generative AI applications, services, and solutions using the power of Azure OpenAI Service. Microsoft AI specialist Adrián González Sánchez examines the integration and utilization of Azure OpenAI Service within the Microsoft Azure cloud computing platform.

The Tech Nerds’ Guide to Career Success: Seven proven lessons to unlock your growth in an IT service, shares a business parable that is searing, humorous, and filled with wise guidance. The hero Marty is like you: a very capable tech nerd, with a high work ethic and strong desire to contribute. But his career is stalled and he’s frustrated. By chance, Marty meets an industry veteran who agrees to guide him. The seven lessons allow Marty to remove career limiting mistakes—and turn them into advantages.

"The Comprehensive Guide to Technology Services Distribution" is an essential resource for anyone involved in the intricate world of technology services. This guide provides an in-depth exploration of how to effectively distribute, manage, and optimize technology services in a rapidly evolving digital landscape. It serves as a thorough educational tool for industry professionals ranging from IT managers and consultants to business strategists and project managers. Structured to cater both to newcomers seeking foundational knowledge and to seasoned professionals aiming for a deeper strategic...

Data lakes and warehouses have become increasingly fragile, costly, and difficult to maintain as data gets bigger and moves faster. Data meshes can help your organization decentralize data, giving ownership back to the engineers who produced it. This book provides a concise yet comprehensive overview of data mesh patterns for streaming and real-time data services. Authors Hubert Dulay and Stephen Mooney examine the vast differences between streaming and batch data meshes.

The AI Revolution in Customer Service and Support is a practical guide for professionals who want to harness the power of generative AI within their organizations to create more powerful customer and employee experiences.

By using strategies and technologies as the flywheel to orchestrate systems of listening, understanding, and predicting, as well as taking action and learning from those interactions at scale, businesses can easily put the customer and employee first, not only meet the ever-changing customer and employee expectations, but also leapfrog their competition. They predict empathy is the next frontier in technology. This book is aimed at sparking an industry-wide conversation about how exponential technologies like AI and cloud can enable a more empathetic world.

In this book, technical strategist Sarah Wells provides practical, in-depth advice for moving to microservices. Having built her first microservices architecture in 2013 for the Financial Times, Sarah discusses the approaches you need to take from the start, and explains the potential traps most likely to trip you up. You'll also learn how to maintain the architecture as your systems mature while minimizing the time you spend on support and maintenance.

Discover the secret to exponential business growth with "Unleashing the Power of IT Managed Services: Your Comprehensive Guide." This groundbreaking book reveals the critical role that managed IT services play in driving business success. In an ever-evolving digital world, managing IT infrastructure can be complex and overwhelming. This comprehensive guide demystifies IT-managed services, demonstrating how they can lower labor costs, eliminate the need for hiring and training new IT staff, and provide expert network assistance for preventive maintenance.