Career Services

“You need to be more strategic.” Those dreaded words from your manager leave you frustrated and unsure of what to do next. But what if you could stop reacting to problems and instead become a trusted strategic partner who commands respect from both your customers and colleagues? Chad Horenfeldt—who has spent over two decades as a customer success manager (CSM) and building out high-performing customer success teams at Eloqua (Oracle), Kustomer (Meta), and other companies—shares a battle-tested approach to elevate your impact and advance your career. In The Strategic Customer Success...

In 2010, Tommy Mello became the sole owner/operator of a single garage door service business with $50,000 in debt. Today, A1Garage generates over $30 million in annual revenue, with over 250 employees in 12 states. He shows home service business owners how he did it, and they, too, can in Home Service Millionaire. If you’re like most home service business owners, you are probably just scraping by. You can’t grow your business because there aren’t any more hours in a day.

Are you stuck on the truck, working endless hours in your home service business—while your dreams of freedom, profit, and growth slip further out of reach? You didn’t start your contractor business to become your own overworked employee. In Get Off The Truck, seasoned entrepreneur and coach David Moerman delivers a practical, no-fluff blueprint to help you stop trading your time for money and start running a home services business that works for you.

A collection of personal remembrances of a 23 year career as a Secret Service Agent. The book details personal, interesting, humorous, and sometimes historical incidents that were experienced in real time.

Career Diplomacy takes listeners inside the world of American diplomats in the US Foreign Service. Members of the Foreign Service represent the country abroad, protect and support American citizens overseas, manage government programs and facilities, and move foreign policy from the abstract to the actual. 

In Step Up and Lead, Frank Viscuso - author, speaker, and career deputy chief - shares the secrets of effective fire service leadership, introduces the traits and skills essential for successful fire service leaders, and discusses the importance of customer service. Designed to help you reach the top of your profession, this audiobook is considered a must-listen for anyone who is ready to step up and lead!

Cordelia Winthrop once ruled Paris cotillions and launched a disastrous fashion line. Now, broke and desperate, this rebellious ex-debutante is hiding out in a Montecito pool house, facing a reality as beige as her last collection. She needs a second chance, a fresh start, and maybe just a hint of purpose. Her lifeline: a grueling job as personal assistant to Lucrezia Wilde, an eccentric, high-maintenance ex-supermodel and queen of Southern California elite society. Lucrezia's demands are outrageous, spanning from Hermès scarf organization to bee venom facials, and most importantly, ...

Unlock the power of digital marketing to transform your home service business! In "Digital Marketing for Home Service Businesses," seasoned digital marketing expert Mike Carson shares proven strategies and actionable insights tailored specifically for the unique needs of home service providers.

The ultimate do-it-now guide to getting started in managed services. Now includes chapters on cloud services, bundling, and more. Whether you're a new computer consultant or an experienced technician making the move to managed services, this is the perfect audiobook for you! The audiobook includes step-by-step instructions for creating service offerings, reformulating your business, creating service agreements, and more!

Packed with behind-the-peel stories, hard-earned lessons, and a few other surprises, Fans First teaches you how to stand out in your marketplace, drive explosive growth, and inspire fanatical loyalty.

Most home service owners stay stuck under $1 million. They’re tired. Broke. Still working in the field. This audiobook fixes that.

If all the practice consultants and marketing experts have such great ideas to share, why aren't they using them to run their own successful practices? Finally, a book that offers not just ideas but proven strategies for transforming any financial practice into a highly effective value-delivering machine. Practicing financial advisor Matthew Jarvis uses these exact strategies to run his own wildly successful investment firm.

Two Secret Service agents sworn to guard their protectees lost them in a single moment ... and the violence has only just begun in this #1 New York Times bestseller. Michelle Maxwell has just wrecked her promising career at the Secret Service. Against her instincts, she let a presidential...

In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the customer - which ultimately permeates into people’s personal lives at home and in their communities.

In The Million-Dollar Financial Services Practice, author David J. Mullen, Jr., reveals how to become a top-producing financial advisor using the method he has taught at Merrill Lynch and is famous for in the industry. This comprehensive book combines marketing, prospecting, sales, and time-management techniques into a system that will help listeners build a successful and lucrative practice. Containing templates, scripts, letters, and 15 tried-and-true Market Action Plans, this indispensable guide shows listeners how to take their financial services practice to the million-dollar level and beyond.

Most customer service operations have it wrong. They gauge their effectiveness and productivity based on the number of customer calls or contacts they handle. But do your customers really want a "relationship" with your company's customer service department, or do they simply want to purchase your products or services so they can put them to use?

We are in the golden era of boutiques. The business models of your clients are being disrupted. This makes it virtually impossible for them to have all the required expertise in-house. They are looking for external expertise. They have big budgets to spend. Clients are buying from boutiques in record numbers. The sun is shining. Time to make hay.

This isn't just another audiobook study guide – it's your complete blueprint for achieving exceptional scores and securing your ideal military career path.

Unsure how to differentiate yourself in a busy market without slashing profits? Worried weak sales skills will doom your small business efforts? Need to generate higher ticket averages and fewer callbacks? Joe Crisara was once a struggling home service contractor. He’s now a worldwide educator, entrepreneur, and author who is inspiring everyone from startup managers to Fortune 1000 companies with his unique process. And now he’s ready to reveal his trusted playbook to help you double your income while staying confident in your ethics.

Mastering communication isn’t just a skill—it’s the cornerstone of trust, influence, and success. Imagine effortlessly connecting with anyone—whether a colleague, client, or loved one—leaving them feeling valued, understood, and willing to open up. Brad Beeler, a retired Special Agent with 25 years in the U.S. Secret Service, is one of the agency’s most experienced and decorated polygraph examiners. Over decades, he honed his communication expertise in high-stakes environments, extracting confessions in high-profile cases and fostering trust in delicate interactions.