Zingerman's Guide to Giving Great Service

Treating Your Customers Life Royalty

De: Ari Weinzweig

Narrado por: Ari Weinzweig

Do you really need another audiobook on customer service? There are hundreds you could choose from, and you've probably listened to at least a dozen. Why should you take advice from a deli with a funny name in Ann Arbor, Michigan?

Because the way Zingerman's teaches services is different, better, and more successful than the way others do it.

Because while most customer-service audiobooks give you philosophy and theory, Zingerman's tells you exactly what to do and exactly how to do it.

Because one of Zingerman's founding partners, Ari Weinzweig, has distilled the most important facts about effective customer service into concise and snappy formulas that are easy for you and the people who work with you to remember and use.

Discover:

Five elements of the Zingerman's approach

Three steps of great service

Five steps to handling customer complaints

Three ways to measure service

Five simple hiring tips

Do you really need another audiobook on customer service? Yes! But after you listen to this one, you won't.

©2003, 2004 dse, inc. (P)2005 Listen & Live Audio, Inc.

Thank you Ari for the inspiration and practical advice

Thank you Ari. This has definitely inspired me to serve my customers better. I love the lists, steps, and practical advice. I even like your calm tone of voice! I’ve never been to Zingerman’s but I’ll be there in three weeks. With a crew of personal training business owners. My mouth is already watering! Thank you for writing this book. As a one location business in a small town I am fired up!

BEST book on restaurant service

I’ve now listened to and read dozens and dozens on restaurant guest service. This is by far the best. The rest of the Zingerman’s series are great too. Not just his story, actually very little about his story and the rest is real, usable, step by step information. Do not miss this one.

Great front line approach with simple explanation

Ari is very efficient at getting his points across in an easy to swallow and easy to remember way.
I found the book to be very helpful, and I feel a bit more confident in how to provide customer service without damaging my integrity and providing what has been promised.
Thank you!

great book

I love this book. I love the heartfelt authentic way that Zingerman's conducts business. This book is a great reminder of a great way running your business and going through life

ARI IS ALWAYS A JOY TO LISTEN TOO

While like most of Zingerman books there is nothing here that isn't basic hospitality sensibilities, sometimes we need someone to just remind us of the root meaning of hospitality. Ari is enjoyable to listen to as he never comes off as pompous or arrogant. No matter what industry you may be in, the simple lessons contained in this book will help realign you to being a leader that your team respects, trusts, and strives to make proud.

Inspiring and informative

This book is a great introduction to operating a service business. It is a well written set of practical methods on how to build a company that values people, quality products AND profit. This audio book is packed full of wisdom, humor, humility and humanity - I especially love that it is read by the author!

Required Reading

This book is required reading in our company. Short, simple and to the point on the power of exceptional customer service, not just in impressing customers but, perhaps more importantly, in creating an environment that fosters great company culture.

Worthwhile

I thought this was useful. It's nice to see how a small business overcame the odds and made a difference. Ari doesn't doesn't brag about how he's the equivelent of the second coming like so many other business books. He readily admits that Zingerman's doesn't meet all the ideals they aspire to reach, but you can hear the sincere desire to contiously strive to be the best he and his team can be. I was also surprized to learn just how he was able to grow a tiny deli into a whoel series of related food businesses with 500+ employees and $30M in sales - all while staying in Ann Arbor, MI.

Way boring

This might be of interest if you're a restauranteur looking for minor details about their staffing structure and the like. But for any general reader or Zingerman's fan, it's exceptionally boring - like a self-congratulatory press release.

Painful to listen to

I have bought thousands of audio books on tape and cds over the years. This one is by far the worst because of the author reading his book in a very, very dull tone. The content is very good, so just buy the paperback. I find it hard to believe that an author who
writes and brags on his dedication to customer service is so oblivious to how boring his voice is. I think this audio needs to be re done by a professional narator.