Showing results by narrator "Micah Solomon"

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    • High-Tech, High-Touch Customer Service

    • Inspire Timeless Loyalty in the Demanding New World of Social Commerce
    • By: Micah Solomon
    • Narrated by: Micah Solomon, Sean Pratt
    • Length: 6 hrs and 7 mins
    • Unabridged
    • Overall
      4 out of 5 stars 73
    • Performance
      4.5 out of 5 stars 62
    • Story
      4 out of 5 stars 63

    In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive.

    • 5 out of 5 stars
    • This is the book that cracks the code!

    • By Nick Morgan on 04-30-13

    Regular price: $19.59