Showing results by author "Jim Ballard" in All Categories

Mega-selling author Ken Blanchard teams up again with his Whale Done coauthors to apply to parenting young children the simple principles that have proven so effective in many settings, from training killer whales to improving personal effectiveness to raising business performance.

Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up.