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    • A Complaint Is a Gift [Russian Edition]

    • Using Customer Feedback as a Strategic Tool
    • By: Janelle Barlow, Claus Moller
    • Narrated by: Stanislav Koncevich
    • Length: 7 hrs and 21 mins
    • Unabridged
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    The first edition of A Complaint is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied or buried, but are instead valuable pieces of feedback that can be used to improve an organization's products and services. This new edition has been thoroughly revised and updated. There are two brand new chapters on the Internet, a new section entitled Handling Complaints Directed at You and another new section that discusses how to complain.

    Regular price: $6.99