Showing results by author "Frederick F. Reichheld"

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    • Customer Loyalty

    • Strategies
    • By: James L. Heskett, Thomas O. Jones, Frederick F. Reichheld
    • Narrated by: uncredited
    • Length: 1 hr and 12 mins
    • Abridged
    • Overall
      3.5 out of 5 stars 11
    • Performance
      3.5 out of 5 stars 3
    • Story
      3 out of 5 stars 3

    How do you bring your organization's focus back to the customer? What role does employee loyalty play in building customer loyalty? This collection from Harvard Business Review addresses these questions and offers advice to executives on implementing new strategies.

    Regular price: $4.95