Showing results by author "Dennis Snow"

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    • Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life

    • By: Dennis Snow
    • Narrated by: Dennis Snow
    • Length: 3 hrs and 6 mins
    • Unabridged
    • Overall
      5 out of 5 stars 10
    • Performance
      4.5 out of 5 stars 10
    • Story
      5 out of 5 stars 10

    At its heart Lessons from the Mouse presents 10 lessons that guide listeners in applying excellence in their own organizations, careers, and lives. Whether being used as a tool for increased organizational effectiveness or a guide for the college grad or new entrepreneur, Lessons from the Mouse offers timeless, straightforward advice. 

    • 5 out of 5 stars
    • Exceptional book

    • By Michelle Welch on 07-16-18

    Regular price: $14.95

    • Unleashing Excellence: The Complete Guide to Ultimate Customer Service, 2nd Edition

    • By: Dennis Snow, Teri Yanovitch
    • Narrated by: Kimberly Farr
    • Length: 7 hrs and 38 mins
    • Unabridged
    • Overall
      4.5 out of 5 stars 18
    • Performance
      4 out of 5 stars 16
    • Story
      4 out of 5 stars 16

    A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance.

    Regular price: $19.95