Mostrando resultados por narrador "Stephen Thorne" en Todas las categorías

A positive customer experience is absolutely essential to keeping your business relevant. Today's business owners need to know how to connect and engage with their customers through a variety of different channels, including online reviews and word of mouth. Customer Experience for Dummies helps you listen to your customers and offers friendly, practical, and easy-to-implement solutions for incorporating customer engagement into your business plans and keep the crowds singing your praises.

Casidhe followed her conscience. It cost her everything and she now faces Herrick’s wrath for deceiving him. After a disastrous trip to the Caucasus Mountains, Daegan has no mercy for another enemy, then discovers important information about his past from an unlikely source. He’s running out of days, and now the Tribunal is making Beladors pay until he finds Sen. Reese has to choose between saving millions, including Quinn, from a demon invasion and giving up her baby. Adrianna sees an opening to escape, but nothing is ever as it appears when dealing with monsters.

There's no reason your money should be sitting in a bank account. By learning value investing, you can reap the rewards of consistent, reliable gains that can make you a millionaire by the time you retire. Don't just work for your money - put your money to work for you and retire in style.

An engaging account of innovation in healthcare and why the results fall short for patients and society. The evolution of the cell phones we carry in our pockets demonstrates that quality can increase while prices fall. Why doesn't healthcare also get better and cheaper? In Why Not Better and Cheaper?, James B. Rebitzer and Robert S. Rebitzer offer an answer to this question. Bringing together research on incentives, social norms, and market competition, they argue that the healthcare system generates the wrong kinds of innovation.

Venture back in time to Victorian London to join literature's greatest detective team, the brilliant Sherlock Holmes and his devoted assistant, Dr. Watson, as they investigate a dozen of their best-known cases. Originally published in 1892, this is the first and best collection of stories about the legendary sleuth. The collection includes one of the author's personal favorites: A Scandal in Bohemia, in which a king is blackmailed by a former lover and Holmes matches wits with the only woman to attract his open admiration.

For Tristan, holidays rate just above having his fingernails ripped off. He's never had someone special to share the holidays with and doubts he ever will, but December does matter to the other half-blood Belador Alterants stuck alongside him on Treoir Island. To help his friends, Tristan has been secretly teleporting them to Atlanta for short visits. Sure, the Belador goddess warned him not to teleport in and out of Treoir's hidden realm without her permission, but she ranks below holidays for Tristan. Screw her.

Despite the rapid advances in medical science, the majority of people who visit a doctor have medically unexplained symptoms (MUS), symptoms that remain a mystery despite extensive diagnostic studies. The most common MUS are back pain, abdominal pain, headache, fatigue, and dizziness. This book addresses the obstacles of managing people with MUS in our modern-day society from both a historical and contemporary perspective.

Multiverse: Exploring Poul Anderson's Worlds is a rousing, all-original anthology that stands both as a significant achievement in its own right and as a heartfelt tribute to a remarkable writer - and equally remarkable man. A nicely balanced mixture of fiction and reminiscence, Multiverse contains more than a dozen stories and novellas by some of today's finest writers, along with moving reflections by, among others, Anderson's wife, Karen.

"There is not a single American awake to the world who is comfortable with the way things are." So begins Lawrence Lessig's sweeping indictment of contemporary American institutions and the corruption that besets them. We can all see it - from the selling of Congress to special interests to the corporate capture of the academy. Something is wrong. It's getting worse.

For the first time ever all three much-loved series featuring the legendary creations Uncle Mort and Carter Brandon are brought together in one collection. As the pair tour Britain, Uncle Mort's recollections make for some hilarious moments. Uncle Mort and his Yorkshire based family first appeared in Tinniswood's novel A Touch of Daniel which earned them a run of four series of I Didn't Know You Cared on BBC TV from 1975-1979.

Faced with losing the only grimoire volume Daegan has or turning his back on Casidhe, he makes a surprising choice. Time is literally running out of an hourglass for Casidhe to prove her value to Queen Maeve or face never leaving TÅμr Medb, but to hand the crazy queen a grimoire volume would destroy humans and nonhumans. Reese finds a place to stay away from those she cares for in Atlanta while hunting the origin of demons flooding the city, but she’s not as adept at hiding as she thinks.

The Woodlanders is vintage Hardy. The story revolves around the young woman Grace Melbury, who returns to the leafy world of Little Hintock and soon finds herself at the center of a number of tragic events. In penetrating, incisive, and beautiful prose, Hardy tells a moving tale of unrequited love as fate and the constraints of society thwart the happiness of our heroine. The leafy world of Blackmoor Vale and the hamlet of Little Hintock are all lovingly described by Hardy, who named The Woodlanders as the favorite of all his novels.

Leadership is all about others - inspiring them to believe, then enabling that belief to become reality. That's the essence of Leadership U: it starts with U but it's not about U. Those timeless words are timelier than ever today, as leaders look to accelerate through the crisis curve. As author Gary Burnison observes, "There will likely be more change in the next two years than we have seen in the last 20." Now, in Leadership U, Burnison lays out a framework - his Six Degrees of Leadership - to show leaders how to create change.

The third volume featuring classic stories about Elmer, our favourite colourful patchwork elephant! A modern classic, Elmer the colourful patchwork elephant has been a nursery favourite since his creation in 1989 and has sold over four million copies around the world. Elmer is not your normal grey elephant - his colourful exuberance cannot be contained for long! With his trademark cheeky humour, Elmer shows us that it's OK to be different.

Culture cannot be a set-it-and-forget-it aspect of your business. Weaving culture-building into your daily and weekly activities strengthens the engagement of your people and reinforces the key principles of your desired culture, making it a reality. In Cultivating Culture, author, speaker, and leadership coach Brad Federman provides actionable tools for immediately promoting better teamwork, creating two-way conversations with your people, and gaining better feedback about how things are really going.

What would you do if disaster struck? Would you be a hero...or a coward? These are the true stories of people involved in many different kinds of disaster, and how they behaved in life-or-death situations. Hear about a single act of revenge that sacrificed hundreds of lives; how a tragic disaster at sea turned one man into a hero; the train crash that should never have happened and other real-life dramas.

Bernard Elliot, a poet, and Frances Reardon, a fiction writer, meet at a writers' colony during the summer of 1957 and begin a friendship and correspondence. Bernard, well-born and Harvard-educated, is gregarious, reckless, and passionate; Frances, the precocious daughter of a middle-class Irish family, is circumspect, wry, and more than a little judgmental. What starts as an exploration of faith eventually becomes a romance, a development complicated by Bernard's fall into manic depression and Frances' struggle to decide whether she is strong enough to weather the illness with him for the long term.

The start of a brand new WWII series from Iain Gale, author of Alamein. A masterly portrayal of World War Two heroism, with vivid action and stirring personal journeys.A small team of soldiers, left behind to cover the British retreat, are ordered to blow the bridge as late as possible to stem the German tank pursuit. Although successful, the operation kills desperate refugees fleeing the scene. Who will be made to face the court-martial: the men carrying out the orders or their commanding officer?

The Singers, an all-American family in the California style, are about to lose everything. Anne is a bureaucrat in the Los Angeles Office of Sustainability whose ideals are compromised by a proposal from a venture capitalist seeking to privatize the city's wastewater. Her brother, Ben, a former Navy SEAL, returns from Afghanistan disillusioned and struggling with PTSD, and starts down a path toward a radical act of violence. And Anne's teenage son, Aaron, can't decide if he should go to college or pitch it all and hit the road.

In today's dynamic business landscape, understanding the economic roles of accounting is essential: more than simply measuring change in value, accounting information plays a vital role facilitating exchanges, whether within an organization itself or in capital markets. In The Economics of Accounting, Richard M. Frankel, S. P. Kothari, and Luo Zuo take the view that earnings and other accounting outputs help firms function more efficiently by making contracts more effective, aiding decision-making, bridging information gaps, enabling price discovery, and reducing trading costs.