Mostrando títulos en Resolución de Conflictos y Mediación

Cincuenta casos de crisis examinados minuciosamente, desde accidentes fatales, desastres ecológicos, contaminación de alimentos, colapso de servicios e imputaciones de fraude hasta ataques informáticos, protestas ciudadanas, prensa adversa, redes hostiles y amenazas regulatorias. Todo un amplio y variado repertorio de situaciones que personas y directivos enfrentaron en el mundo real, de las que en unos casos salieron airosos y en otros no salieron. Si para algo sirven las crisis pasadas, es para aprender.

Generational distrust and ageism are seeping into organizations worldwide. Smart leaders are harnessing age diversity and encouraging mutual learning, cross-generational collaboration, and a culture that embraces both similarities and differences across age groups. Multigenerational Workplace: The Insights You Need from Harvard Business Review will help you bridge divides, reduce prejudice, and unlock the benefits of age-diverse teams.

Build the business. Protect the relationship. What happens when your business partner is also your spouse, sibling, or best friend? The stakes are higher. The emotions are deeper. And the risks — personal and financial — can be devastating. Introducing The Prenupship Method is your essential guide to safeguarding both your business and your relationship before it’s too late. Whether you're just launching your idea or already knee-deep in operations, this book helps you set expectations, define boundaries, and prepare for the moments that most business partners never see coming. ...

Proper customer care is what todays business success is all about. From the minute the customer picks up the phone or walks through your doors it is critical that you provide them the very best customer experience. Why? Because todays customer has far more options than they did even just 10 years ago. If you do not provide the type of experience your customers want, they will go elsewhere. Often to never be seen again. Learn how to provide superior customer service experiences for every customer. From the easy going young customers to even the most unreasonable and demanding customers. Show...

It’s not being negative or pessimistic to assume that something will always go wrong in business and in your career. It’s being realistic. What you do when crisis hits is the only thing matters - and this proven guide delivers everything you need to take positive action with confidence, skill, and professionalism. Frank Supovitz, the man who has been behind-the-scenes at major events like the Super Bowl, Stanley Cup, and Indy 500 guides you through the process of making sure you handle inevitable problems as if it’s something you do day in and day out.

“How to Manage Conflicts” is a great guide to help you make a move from putting band-aids on problems to finding real resolutions. Resolving conflicts can be challenging. However, you can arm yourself with these 7 easy steps that will help you craft communication skills and learn the process to do more than just manage conflicts, but also to help to prevent them.

It's a simple fact that the people who make policy and oversee government, sports, business, and the arts and entertainment are most commonly white men. Another fact: We cannot achieve meaningful progress if we exclude the very people who have the power to make systemic change. This handbook is free of any attempts to shame, blame, or guilt leaders for the choices they made in the past or privileges they were born with. Instead, listeners will learn to view the work they do through a racial equity lens so they can easily and immediately begin making changes.

Have you ever stared at your paycheck, wondering if it is the financial equivalent of a "participation trophy"? Do you find yourself daydreaming about what life would be like if you had a few extra zeros in your bank account? If you have ever suspected that your colleagues are making more than you, or if you are just curious about how to make more money from your job, you’ve picked up the right book. The Office Salary Olympics Let us face it: talking about money at work is like bringing up politics at a family dinner. It is awkward, uncomfortable, and can lead to heated debates. But just ...

Comprendre pourquoi nous commettons des erreurs est le meilleur moyen qui existe pour découvrir comment réussir. L’erreur humaine (qui conduit à l’échec) est une constante de la vie. Le plus simplement exprimé, l’erreur humaine est l’incapacité d’une personne de répondre adéquatement aux exigences des tâches qui lui sont attribuées afin d’atteindre le but fixé. Tout le monde veut réussir quelque chose. Cependant, la réalité est que l’échec demeure la conclusion la plus fréquente en affaires, dans les sports, et dans la vie personnelle. Nous sommes humains, donc...

Reading What Your Workplace Is Really Telling You Quiet Signals at Work applies a nervous system framework to the context where you spend most of your waking life, revealing the dynamics that run beneath every meeting, every email, every interaction with your boss, your colleagues, and your team. Inside you'll find: Why the meeting is a nervous system event, and why the 2pm Tuesday meeting produces different outcomes from the 9:30am Monday one, regardless of the agenda. How your boss's state sets the regulatory weather for the entire team, and what it costs you to monitor that weather all ...

Win Any Argument Without Losing Respect Do you ever leave a discussion thinking, I should have said that? Whether it is a political debate, a workplace disagreement, or a conflict at home, the ability to persuade is a skill that changes results. In Influence and Victory: How to Win Any Argument Gracefully, Olivia Hart shows you a clear, ethical, and repeatable path to winning arguments while keeping relationships strong. This is not about shouting or scoring points. It is about strategy, psychology, and calm confidence. What You Will Learn How to use ethos, pathos, and logos to frame any ...

Working with difficult people can reduce your morale, threaten your productivity, deplete your energy, and waste your time. But you don't have to be helpless in the face of other people's craziness! Knowing how to handle coworkers' disruptive behavior is one of the most important career skills you can have, allowing you to become a more valuable employee and a more self-reliant person.

En las relaciones interpersonales y laborales el conflicto es algo normal y común. Surge incluso con aquellos con los que mejor nos llevamos, con los que compartimos intereses o con las personas que más queremos. Esto es completamente natural, ya que el ser humano es un animal social que necesita, para su supervivencia y autorrealización, pertenecer a un colectivo formado por otros seres humanos.

In this book, I share my journey and how I moved from being an unfulfilled nurse, experiencing burnout mentally, emotionally, and physically, completely unfit to serve to become a fulfilled, warmhearted nurse, who is mentally fit and emotionally balanced to give the best care. What’s the secret? I learned how respect works and how it doesn’t. This is a record of an authentic journey from feeling disrespected and unworthy to finding my value and feeling worthy. I share the secrets that I have used to become the person I am today. As you will learn, respect is about you, not them.

If you’re like most people, you probably don’t like the idea of negotiation. It may bring up images of heated arguments or underhanded schemes. But by not taking this step, you’re missing out on better deals, better opportunities, and better outcomes for yourself and the people you care about. Negotiation is simply a focused discussion that aims to bridge differences and find a mutually beneficial outcome. And unlike what you see in the movies, negotiating doesn’t have to be an all-out war.

“Bam!” The robber hit my eyes hard with his gun. I am still not sure if it was a real gun or a fake one: All I can say is that it was a very heavy metallic object. As soon as I saw the gun, the first thing I thought of was that my wife was pregnant. She was right next to me at that moment, unfortunately. The robber asked me to open our cash register and dump the cash into his bag. I don’t think he knew that we barely had $160 cash for changes (possibly even less than that). I hesitated for a second and he hit my head. This story is about the true event which happened in a video game ...

While no single conversation is guaranteed to change the trajectory of a career, a company, a relationship, or a life, any single conversation can. In this revised edition of Fierce Conversations—the bestselling classic guide to getting your message across and getting what you want—master teacher and leader Susan Scott gives you the tools to transform the con­versations central to your success, and teaches you how to fiercely and honestly cut through the noise and clutter.

There are things you want, someone you want to be, changes you want to make . . .But cue the chorus:I don’t have the time, money, or energy for that. I don’t have experience doing “x.” I am too short, fat, tall, old, awkward, exhausted. I work a demanding job. I have children and aging parents and can’t find any time for myself.

Sarah Aviram worked remotely as a human resources leader from 12 different countries in 12 months while researching the future of work--from coworking spaces in Mexico City and Medellin to cafes in Kuala Lumpur and Kyoto. Many remote workers she met and interviewed thought that having the freedom and flexibility to work from anywhere would make them feel happier and more motivated at work. But then they found themselves working from the beach in Bali still feeling stuck and unfulfilled.

Are you dealing with a colleague, employee or boss who wants to hurt you? This audiobook will allow you to discover this harasser's game and defeat him. Do not accept to be a victim anymore. Arm yourself with this guide; Your aggressor will flee you like the plague.