Mostrando títulos en Resolución de Conflictos y Mediación

Before You Partner is a powerful guide for entrepreneurs, small business owners, and couples going into business together. Written by business expert Nina Ross, this book challenges the way you think about partnerships, helping you separate feelings from facts, protect your investment, and build a foundation for long-term success. Inside, you’ll discover over 250 essential partnership questions that reveal hidden expectations, clarify roles, and uncover potential conflicts before they become costly mistakes. Each question is designed to help you make better business decisions.

In this groundbreaking work, Melody Kramer uses her 20+ years as a trial lawyer to untangle the mysterious world of lawyers, giving you the inside scoop on why lawyers are the way they are, why they think and act the way they do, and how to use that information to empower your working relationships with them. This easy-to-read book is filled with real-life stories and helpful “hacks”—practical tips you can use right away to save money, save time, and reduce stress.

Turn every “thank you,” apology, and quick reply into a loyal customer. Customer Support: From Novice to Expert is the straightforward guide for anyone who serves customers—face to face, on the phone, in live chat, or anywhere else. After ten years helping airline passengers from around the world, I learned what truly delights people: clear words, genuine empathy, and fast solutions. In this book you’ll learn to master: Communication – write and speak so customers trust you. Empathy – see the issue through the customer’s eyes. Digital Tools – choose the right platforms and ...

Conflict Intelligence Quotient (Conflict-IQ®): The Missing Piece to Turbocharge Conscious Leaders' and Organizations' Emotional Intelligence by Yvette Durazo introduces different aspects of conflict management, illustrating emotional intelligence and conflict intelligence as indelible factors that enhance any organization’s reputation.The book uncovers solutions to conflict and reveals the root causes of certain kinds of conflict. It takes the listener deep into the background of issues and how these childhood problems can be a problem in an organization.

Discover the blueprint behind high-performing construction companies. This comprehensive guide isn’t theory. It’s 55 years of hard-earned, boots-on-the-ground experience distilled into practical steps you can implement today. Whether you’re chasing tighter margins, better crews, or smoother jobsites, this book shows you how to build the operational backbone your business needs to grow; without chaos.

Rituals are group activities during which people go through a series of behaviors in a specific order. They give teams the ability to create a collective point of view and reshape the processes that affect their day-to-day work. In Turning People into Teams, you’ll find dozens of practical rituals for finding a common purpose at the beginning of a project, getting unstuck when you hit bottlenecks or brick walls, and wrapping things up at the end and moving on to new teams.

A simple, practical guide for dealing with difficult people. Do you know a difficult person? Have others ever accused you of being difficult? If so, The Difficult People First-Aid Guide is for you. In it, you will find: Fundamental reality checks that will help you assess your situation and offer reassurance. Actions you can take right now to "stop the bleeding" in strained relationships. Recommendations to prevent future problems with others.Don’t assume your relationships could never improve. This concise guide can show you where to begin with easy-to-follow techniques you can put into ...

What if you had the right words—and the right mindset—to navigate even the most challenging conversations with confidence and compassion? Unlocking the Power of Connection is your step-by-step guide to becoming a more empathetic, effective communicator. Drawing on six transformational works—The 5 Love Languages, Attached, Crucial Conversations, Nonviolent Communication, Men Are from Mars, Women Are from Venus, and Hold Me Tight—this book synthesizes decades of wisdom into clear, practical lessons you can apply immediately. Inside, you’ll discover: Crucial Conversation Skills: ...

Generational distrust and ageism are seeping into organizations worldwide. Smart leaders are harnessing age diversity and encouraging mutual learning, cross-generational collaboration, and a culture that embraces both similarities and differences across age groups. Multigenerational Workplace: The Insights You Need from Harvard Business Review will help you bridge divides, reduce prejudice, and unlock the benefits of age-diverse teams.

Do you know how to be assertive in business? Have you been looking to open a company but keep putting it off because you don't believe you can? Are you aiming for a big promotion and feel the need to work on your top leadership skills? Then you are on the right path. This udioabook has got your back. It is the ultimate guide for strengthening your business development skills and grow as a person. The root of confidence and support starts with you, and this audiobook will show you how to access it.

Close Protection: Luxury & Hostile Environments This book is relevant to those in the close protection business as well as private investigators, journalists and those working in hostile environments. The contents of this book are drawn from my experiences in the close protection, security and investigations industry over the last 35 years. What I am providing here is the real-world perspective, not the classroom or the perfect world perspective. I have always questioned what I have been taught, which has got me into plenty of arguments over the years. But without questioning things, how ...

Gain Insights To Exceptional Leadership Communication In a world where effective leadership is synonymous with clear communication, Voice of a Leader: Enhancing Your Communication Skills For Success emerges as the quintessential guide for mastering the art of influence and expression. This book equips current and aspiring leaders with the strategies they need to communicate effectively in any professional scenario. Inside, You'll Discover: The Art of Communication in Leadership: Understand the pivotal role communication plays in leadership, and how you can leverage it to your advantage. ...

Step into any high-pressure meeting or conflict-heavy conversation and imagine diffusing the tension with calm, empathy, and clarity. Imagine turning stress into strategy and friction into collaboration. Emotional Intelligence for the Busy Professional shows you how to do that in just 30 days. Grounded in science and real-world experience, this book offers a practical, transformative roadmap to mastering emotional intelligence (EQ) through the powerful L.E.A.D.E.R.S.H.I.P. Framework. Whether you're a leader, manager, or simply someone looking to improve how you connect, communicate, and ...

This is the companion book to the online course Why Conflict Models Don’t Work When the Problem Is Bullying. In this audiobook, author Jennifer Hancock discusses the differences between a conflict model and a bullying elimination model and how we can use elimination models to resolve both conflicts and harassment situations ethically and effectively. Workplace bullying and harassment situations often masquerade as conflict. But they aren’t. Applying a conflict resolution model to a bullying or harassment situation makes the problem worse.

In Abundance Leaders: Creating Energy, Joy, and Productivity in an Unsettled World, renowned management consultant and lecturer Laura Freebairn-Smith delivers a rigorous and practical discussion of energetic, joyful, and productive leadership. In the book, you’ll learn what sets leaders with an “abundance mindset” apart from those with a “scarcity mindset,” and why the former creates work environments that generate superior performance when compared to those created by the latter.

A high-performing company culture can translate into happy employees, a productive and engaging work environment, and fluid communications. To help you define and create a culture that works in today's competitive world, Entrepreneur's community of small-business owners and entrepreneurs share their battle-tested strategies, hard-won advice, and secrets behind what works and what doesn't.

Are you dealing with a colleague, employee or boss who wants to hurt you? This audiobook will allow you to discover this harasser's game and defeat him. Do not accept to be a victim anymore. Arm yourself with this guide; Your aggressor will flee you like the plague.

Marty Strong's direct and compelling message is focused on business, but in truth, its leadership tenets are agnostic as to industry, marketplace, private, or public setting. This is not a textbook. It is a personal conversation between a high-performance business leader and professionals searching for actionable insights that deliver results. Be Nimble provides mentorship, tips, tools, and useful examples to help drive home its valuable leadership insights. Marty Strong has an accomplished leadership career spanning four decades.

Pelo bem de sua carreira (e de sua saúde), você precisa saber como lidar com as outras pessoas–inclusive com as mais hostis–enfrentando os conflitos de forma construtiva sem comprometer seus valores pessoais.

What is a Workplace Simp? A Workplace Simp is a man who puts his career at risk trying to win the favor of a female co-worker on the job. In his quest to get her attention he cost the company he works for hours of productivity, billions of dollars court costs, legal fees, and punitive damages when they commit crimes like sexual harassment, grand larceny and embezzlement. In this eBook men will learn why Simpin in the workplace has them working against themselves and prevents them from achieving their personal and professional goals on the job.