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Show Notes: From 'At Holes' to Advocates – Mastering the Art of Talking with People

Guest: Jason Raitz, President of Speak With People

Chapters

1. Introduction & Guest Welcome

Chris Whitaker introduces the episode and welcomes communication expert Jason Raitz. Jason shares his background, mission, and the inspiration behind his passion for helping people communicate more effectively.

2. The Power of Words & Early Influences

Jason recounts formative experiences, including childhood moments and the impact of words—both positive and negative—on his life and career. He introduces the concept of "speaking with" versus "speaking at" people.

3. Building Bridges, Not Walls

Discussion on how communication styles can either build trust and connection or create barriers. Jason explains the difference between using communication to empower versus control.

4. The Voices Framework

Jason introduces the "Voices Framework," an acronym-based approach to understanding communication styles (Vision, Organizer, Insight, Clarity, Empathy) and how recognizing your style can improve interactions.

5. Communication Across Generations

Exploring the challenges and opportunities of communicating in multi-generational workplaces. Jason and Chris discuss adapting communication styles to bridge generational gaps and foster collaboration.

6. The Importance of Listening

Jason emphasizes the value of listening over talking, especially in sales and leadership. He shares practical strategies for asking better questions and being fully present in conversations.

7. Body Language, Tone, and Clarity

A breakdown of the elements of effective communication: words, tone, and body language. The conversation covers the importance of clarity, confidence, and non-verbal cues in building influence.

8. Practical Tips for Professionals

Jason offers actionable advice for professionals, including the TED acronym for open-ended questions, the importance of breathing and presence, and how to make introductions more memorable.

9. Overcoming Communication Barriers

The hosts discuss common communication pitfalls, such as rambling, lack of clarity, and failing to adapt to the audience. Jason shares tips for self-assessment and continuous improvement.

10. Final Thoughts & Resources

Jason and Chris wrap up with key takeaways: clarity is kindness, healthy communication is like oxygen, and everyone has the power to amplify their influence through intentional communication. Jason shares his contact info and resources for further learning.

Links & Resources:

• Jason Raitz: Speak With People
• The Wireless Way Podcast: thewirelessway.net
• Book recommendations: "StoryBrand" by Donald Miller, "The Next Conversation" by Jefferson Fisher

Contact:
For assessments, resources, or questions, email Jason at jason@speakwithpeople.com

If you enjoyed this episode, please share it with someone who could benefit, and check out the website for more resources and feedback opportunities!

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Show Notes

Welcome to another episode of The Wireless Way! Host Chris Whitaker sits down with Paul Velusamy, founder and CEO of VerifiNow, to discuss the future of identity verification in a digital world. Paul shares his journey from tech and marketing leadership to building a platform that secures critical digital touchpoints across healthcare, banking, and customer service.

In this episode:

• How the pandemic accelerated the need for secure remote identity verification
• The rise of AI-driven fraud and the importance of liveness detection
• Real-world examples from higher education, banking, and e-commerce
• Balancing security with user experience
• Mental health awareness and the value of open conversations in tech
• Actionable advice for organizations: “Verify first, trust later”

Resources & Mentions:

• VerifiNow's Website
• More on Paul
• Cell Phones for Soldiers: repurpose old mobile devices for veterans
• The Wireless Way website: thewirelessway.net
• Previous episode with Brooke, mental health nurse practitioner

Connect:

• Contact Chris or Paul for more information or support
• Recycle old mobile devices to help veterans in need
• Always verify!

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Optimizing Wireless Expenses with Stephanie Hayes of Byte Analytics

In this episode of The Wireless Way, host Chris Whitaker interviews Stephanie Hayes, Head of Wireless Expense Analytics at Byte Analytics. They discuss the complexities of managed mobility and wireless expense management. Stephanie shares insights into how Byte Analytics optimizes corporate wireless billing to achieve measurable savings. The conversation covers common mistakes companies make in managing their wireless plans, the importance of using software for precision, and the role of AI in future optimizations. Stephanie also shares personal anecdotes about her travels and career journey. The episode concludes with actionable advice for finance leaders on avoiding overpaying wireless carriers.

00:00 Introduction and Guest Introduction
00:28 The Problem with Wireless Expenses
03:43 Stephanie Hayes' Background and Journey
05:04 Travel Stories and Personal Insights
07:32 Getting into Mobility Expense Management
10:17 Challenges in Wireless Billing
13:18 Global Optimization and Software Solutions
18:17 Challenges Faced by Mobility Providers
18:57 The Role of AI in Mobility Management
19:22 Ideal Customer Profiles and Market Opportunities
20:03 Global Optimization and Carrier Relations
24:02 Advice for Finance Leaders on Managing Carrier Costs
29:59 The Importance of Wireless Expense Management
31:03 Stephanie's Favorite Billing Story
33:22 Future Travel Plans and Business Insights

More about Stephanie

More on BYTE

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Blending Human Ingenuity and AI in Digital Transformation with Matt of Red Hawk Technologies

In this episode of The Wireless Way, host Chris Whitaker welcomes Matt, the CEO and co-founder of Red Hawk Technologies. They explore Matt's journey from a musician to a tech leader, his vision for digital transformation, and how Red Hawk's unique 'development as a service' model supports mid-market companies. Matt shares insights into blending AI with human creativity in the development process, AI's role in modern software engineering, and ensuring data integrity in IOT solutions. The episode concludes with advice for companies on navigating digital transformation, the impact of AI on the workforce, and recommended reads for business leaders.

00:00 Introduction and Guest Welcome
00:21 Matt's Background and Red Hawk Technologies
00:43 The Concept of Digital Transformation
01:59 Matt's Musical Journey
05:36 AI and Human Creativity in Development
10:22 Ideal Clients for Red Hawk Technologies
12:06 Digital Transformation and AI Readiness
15:52 Exploring IoT and Data Integrity
17:01 Challenges in IoT Implementation
20:11 The Role of AI in IoT Solutions
22:05 Red Hawk's Development as a Service Model
27:22 Advice for Embracing Digital Transformation
28:59 Final Thoughts and Book Recommendations

More on Matt

Book mentioned- Gap and the Gain

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Integrating AI in Customer Service: Insights from Nathan Strum, CEO of Abby Connect

In this episode of The Wireless Way, host Chris Whitaker welcomes Nathan Strum, CEO and co-founder of Abby Connect. Together, they discuss the integration of AI into customer service, focusing on how Nathan's company is blending AI technology with human touch to improve customer experiences. Nathan shares the journey of turning a family-owned virtual receptionist business into a thriving company, the challenges faced in implementing AI, and the importance of maintaining empathy and personal service. Chris and Nathan also explore the broader implications of AI for small and medium businesses, emphasizing the potential benefits and addressing common concerns. This episode offers invaluable insights for anyone curious about AI's role in customer service and the evolution of business technology.

00:00 Welcome to The Wireless Way
00:18 Introducing Nathan Strum and Abby Connect
01:23 The Evolution of Abby Connect
03:05 Nathan's Personal Journey and Hobbies
08:14 The Importance of Customer Experience
10:43 Embracing AI in Business
16:57 Challenges and Successes with AI Integration
18:43 Nuances of Training AI Receptionists
19:38 Handling Accents and Complex Conversations
22:12 AI Enhancing Front Desk Efficiency
23:25 AI in Sales: Enhancing Productivity
27:48 Product-Led Growth and Customer Onboarding
29:18 Advice for Small and Medium Business Owners
33:12 The Future of AI in the Workplace
35:42 Conclusion and Final Thoughts

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Enhancing Payment Solutions: A Deep Dive with Yosemite Bent from Titanium Payments

In this episode of 'The Wireless Way,' the host converses with Yosemite Bent, the Head of Strategic Partnerships at Titanium Payments. Celebrating five years of podcasting success, the host introduces Yosemite, highlighting his extensive background in financial technology and payment solutions. The discussion covers Yosemite's journey in the payment industry, significant trends, and how Titanium Payments is addressing market challenges, particularly in reducing transaction costs and integrating omnichannel payment systems. The episode also explores the competitive landscape of the payments industry, the potential for partnerships, and how technology consultants can leverage payment solutions to offer more value and unlock new revenue streams for their clients. Fun anecdotes and insights into Yosemite's unique name add a personal touch to this informative conversation.

00:00 Introduction and Gratitude
00:49 Guest Introduction: Yosemite Bent
01:47 Yosemite's Background and Experience
01:55 The Importance of Payments in Technology
04:22 Yosemite's Journey into the Payment Industry
06:35 Challenges in the Payment Market
07:34 Titanium Payments' Solutions and Innovations
08:44 Verticals and Client Success Stories
12:23 Partner Opportunities and Sales Strategies
13:55 Understanding Payment Statements
15:01 Cross-Selling Opportunities in Contact Centers
15:34 Mobile Payment Solutions
15:58 Setting Minimum Deal Requirements
16:54 Understanding Customer Business
17:53 Unique Use Cases in Payment Processing
20:34 Partner Opportunities and Competition
22:33 Sales Cycle and Partner Involvement
25:14 Podcast Conclusion and Final Thoughts

More on Titanium Payments

More On Yosemite Bent

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Mastering Sales Funnels and Predictive Analytics with Alex Fender

In this episode of The Wireless Way, host Chris Whitaker welcomes Alex Fender, the chief funnel scientist and founder of Funnel Science. Alex shares his journey from being a US Marine Corps veteran to becoming a tech entrepreneur specializing in sales funnel optimization and predictive analytics. The conversation covers Alex's background in logistics and technology during his military service, his transition into the tech world, and the founding of Funnel Science. Alex discusses the importance of applying scientific methods to sales funnels, understanding return on investment (ROI), and the challenges companies face with data accuracy and process integration. The episode also touches on the role of AI and technology in modern business strategies, the significance of call tracking and recording, and provides insights into decision-making processes at different management levels. Alex emphasizes the need for constant testing and measurement to achieve better business outcomes. The episode concludes with a call to action for businesses to seek help and invest in proper tools and processes to optimize their operations.

00:00 Introduction and Gratitude
00:53 Guest Introduction: Alex Fender
02:44 Military Background and Early Tech Ventures
07:19 From Marine Corps to Funnel Science
13:49 Challenges in Marketing and Sales Funnels
16:33 Importance of Data Accuracy and Integration
18:14 Leadership and Accountability in Business
22:22 Customer Frustrations with Complex Processes
23:52 The Importance of Speed in Customer Service
25:18 Adoption of AI and Technology in Business
27:05 Challenges with AI Implementation
30:14 Decision Makers and ROI in Business
37:42 Call Tracking and Quality Control
40:33 Final Thoughts and Advice

MORE ON FUNNEL SCIENCE

MORE ON ALEX

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Meals, Mercy, and Mission: Bob Bradley's Journey with The Salvation Army

In this special episode of 'The Wireless Way,' host Chris Whitaker speaks with Bob Bradley, Chair of the Emergency Disaster Services Committee at the Salvation Army's Modesto Citadel. Bob shares his remarkable journey from construction and cable manufacturing to his life of service with the Salvation Army. Listeners learn about the organization's extensive food security initiatives, daily meal programs, and emergency disaster response efforts. Bob recounts personal experiences that underline the impact of their work and the essential role the Salvation Army plays in supporting vulnerable communities. Chris and Bob also discuss the importance of community collaboration and volunteerism. The episode culminates with staggering statistics on the Salvation Army's outreach in Modesto, California in 2024, showcasing the breadth and depth of their mission to uplift those in need.

00:00 Introduction and Episode Overview
00:41 Guest Introduction: Bob Bradley
02:29 Bob Bradley's Background and Career Journey
08:53 Daily Operations at the Salvation Army
13:02 Mobile Canteen Service and Disaster Response
17:50 Challenges and Community Support
20:24 Community Contributions and Fundraising
21:04 Programs for Kids at the Red Shield
21:40 Public Relations and Awareness
22:20 Collaboration to Combat Food Insecurity
23:40 Emergency Disaster Services (EDS) Operations
25:23 Memorable Volunteering Experiences
28:47 Personal Stories and Reflections
30:50 Final Thoughts and Gratitude
33:42 Salvation Army's Impact in 2024

Learn more about how you can help-

Support the show

Check out my website https://thewirelessway.net/ use the contact button to send request and feedback.