When your business faces change, chaos, or crisis, that’s where real leadership is forged.

In this episode of Home Service Hustle, host Jonathan Bannister sits down with Leo Morales of BCI Plumbing, Heating & Air to unpack 25 years of lessons from multiple industries, from culture and community to data and delegation.

🔥 Key takeaways:

• Why numbers lie if you don’t know how to read them
• How to build culture by investing in people, not just processes
• The power of cross-training and giving employees autonomy
• The genius of turning your marketing budget into community impact
• Why authenticity and transparency are your biggest marketing advantages in the age of AI

Leo’s mindset is all about leading with purpose, understanding your numbers, and staying human in a tech-driven world.

🎥 Listen to the full episode now and get inspired to grow your brand, your people, and your impact.

🎙️ New Episode: Building Trust Through Transparency with Texas Medley

This week, Jonathan Bannister sits down with Texas Medley, President & CEO of Medley Heating, Air Conditioning & Plumbing, to talk about how integrity, leadership, and transparency can transform a home service business.

Texas shares how he built Medley on simple but powerful values: do the right thing, be honest, and keep your promises. From creating Clear Cost Pricing to redefining what a great customer experience means in today’s fast-changing world, he proves that success comes from putting people first.

💡 They discuss how to build brand equity before the customer ever calls, how technology and AI are reshaping the home service experience, and why adapting to change is key to staying ahead.

🎧 Catch the full episode of the Home Service Hustle Podcast — available now!

🎧 Also available on:

• Apple Podcasts
• Spotify

Get to know Texas better here:

Facebook

From flipping a coin between career paths to building a seven-figure HVAC company, Michael Johnson’s story is pure inspiration.

In this week’s full episode, Michael and Jonathan talk about what it really takes to grow a business that thrives year-round. They dive into the importance of branding, database marketing, and building relationships that last far beyond the first service call.

Michael shares why every customer touchpoint matters, how to turn your database into a money-making machine, and why community involvement is one of the most underrated growth strategies in home services.

This episode is packed with practical takeaways for anyone ready to build a business that works smarter, not harder.

🎧 Check it out now:

• Apple Podcasts
• Spotify

Guest: Michael Johnson

Get to know him better here:

Instagram: acmanheatingandair

TikTok: @michaeljamesjohnson11

TikTok: @acmanheatingandair