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After years of chasing external definitions of success, I've completely transformed the Successful Life Podcast to focus on what truly matters: recovery from addiction, freedom from limiting habits, and authentic personal growth. This isn't about how much we can achieve or how much money we make—it's about waking up clear-headed, staying emotionally regulated, and building a life of integrity.

My own journey has been marked by struggles with addiction, wearing different masks for different people, and pretending everything was fine when it wasn't. Though I quit drinking nearly 16 years ago, I switched to cannabis until March 2023. Today, two years fully sober, I've discovered practices that genuinely move the needle in my life: rising at 3:45 am when my brain functions optimally, daily gym sessions, ice baths that reset my nervous system, and a carnivore diet that's dramatically improved my mental clarity and physical health.

The carnivore approach—eating only meat, eggs, and cheese—has transformed my energy, eliminated my need for ADHD medication, and helped me shed 12 pounds to reach 8% body fat. But the physical benefits pale compared to the mental clarity and emotional stability I've gained. When combined with recovery principles and consistent self-discipline, this lifestyle has allowed me to show up authentically for myself, my family, and my team at work.

If you're struggling with addiction, poor habits, or feeling lost, know that transformation is possible. As they say in recovery, "You don't walk ten miles into the woods and get out in two"—healing takes time, but it begins with a single step today. Join me weekly as we explore what truly creates a successful life with upcoming guests including bodybuilder Tony Freeman and Jared the Plumber. Share this episode with someone who needs to hear it, and remember: if I can transform my life, you absolutely can too.

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What truly separates average technicians from those consistently bringing in $20,000 days? Contrary to what many believe, it's not experience or technical knowledge—it's masterful communication.

The psychology of technical sales hinges on three critical components. Body language accounts for a staggering 55% of your impact, creating immediate impressions within seven seconds of meeting a customer. Your posture, facial expressions, and positioning silently broadcast your confidence and trustworthiness before you speak a single word. Even subtle microexpressions—fleeting facial movements that happen unconsciously—can make or break customer trust.

Next comes mirroring at 37%, a psychological technique that builds rapid connection without manipulation. By subtly matching a customer's speaking pace, tone, or repeating their key phrases ("I'm just trying to figure this all out" → "trying to figure this all out"), you create neural resonance that deepens trust. This tactical approach transforms skeptical homeowners into collaborative partners.

The final 7% comes down to precise word choice. Weak language patterns ("I think," "hopefully," "this might work") subtly undermine authority, while confident phrasing ("what I recommend is," "this is the best long-term solution") establishes expertise. The "feel, felt, found" framework effectively addresses concerns without creating pressure.

When these three elements work together—proper body language during entry, mirroring during problem assessment, and powerful language during solution presentation—service calls transform from confrontational to collaborative. The result isn't just higher close rates and revenue; it's better workdays for everyone involved.

Ready to elevate your communication skills? Choose one area to focus on for your next five service calls. Track the changes in customer response and watch your results transform. Share your success stories with colleagues and help elevate our entire industry—because in technical service, how you communicate matters more than the wrench in your hand.

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What separates those who merely survive from those who truly thrive? Doug Wyatt's remarkable journey from a poor country kid to a multimillion-dollar business leader offers profound insights into sustainable success.

Doug opens up about his dramatic physical transformation, shedding 82 pounds and completely rebuilding his health after reaching a crisis point at age 32. Rather than quick fixes, he reveals how small, consistent changes—from quitting soda to establishing a morning workout routine—created compounding results that eventually transformed every area of his life.

The conversation takes a fascinating turn as Doug shares his time-optimization strategy that allows him to consume four hours of personal development content before most people have finished their first cup of coffee. By listening at 2x speed during his morning routine, he's able to continuously feed his mind while preparing his body for peak performance.

Perhaps most compelling is Doug's vulnerable discussion about overcoming childhood trauma and how his father's suicide became a catalyst for his passion to improve human communication. This emotional depth grounds his business philosophy in something far more meaningful than profit margins—though his methods have proven extraordinarily effective at building profitable enterprises.

Through practical frameworks like his "reticular activating system" concept, Doug demonstrates how our beliefs filter our perception of reality, affecting everything from our health choices to our sales outcomes. He challenges listeners to examine where they might be surrendering their power by blaming external circumstances rather than focusing on internal solutions.

Whether you're struggling with health challenges, business growth plateaus, or relationship difficulties, this episode delivers actionable wisdom that integrates the spiritual, physical, and practical dimensions of creating a truly successful life. As Doug powerfully states, "You cannot have results and excuses at the same time."

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Ever notice how some service professionals can walk into tense situations and instantly change the entire mood? There's a secret behind this superpower, and it comes from an unexpected source: FBI hostage negotiation tactics.

Imagine having the ability to defuse customer frustration, overcome price objections, and build instant trust—all by saying a few simple words and then staying silent. This transformative communication technique called "labeling" was perfected by Chris Voss, the FBI's former lead international hostage negotiator, and it works just as effectively in crawl spaces and kitchens as it does in crisis situations.

At its core, labeling is deceptively simple: you calmly acknowledge what the other person seems to be feeling without judgment. "It sounds like this has been frustrating" or "It seems like you want to make sure this investment makes sense." These neutral observations create an immediate connection that bypasses defensiveness and opens the door to real conversation. The magic lies in what happens next—you pause and let silence do the work. That space allows customers to feel heard and naturally share more information about their concerns.

This technique isn't just for difficult customers. Use it with your team, your boss, or anyone you need to communicate with more effectively. When people feel understood, everything changes. Shoulders relax, trust builds, and suddenly you're not just another contractor—you're a trusted advisor who gets it. That's when customers approve bigger jobs, choose premium options, and become loyal advocates for your business.

Ready to transform your customer conversations? Try labeling in three interactions this week. Notice moments of tension, use one of the magic phrases, and then embrace the pause. You'll be amazed at how this simple FBI technique can elevate your communication, reduce stress, and ultimately help you close more deals. The calmest person in the room is always the most powerful—and labeling is your path to becoming that person.

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Feeling pulled in all directions? Burnt out? Secretly resenting customers, coworkers, or even family? It's time to master the art of boundaries.

The trades world celebrates problem solvers and those who go the extra mile, but without proper boundaries, that admirable work ethic leads straight to exhaustion and frustration. In this powerful episode, we dive deep into what boundaries really are (hint: not walls keeping people out, but fences protecting what matters most) and why they're especially crucial for plumbers, HVAC techs, drain specialists, and other skilled tradespeople.

You'll discover why setting boundaries feels so difficult, especially when we're conditioned to be providers rather than protectors of our own time. I share the exact phrases you can use to say no without guilt, protect your energy on job sites, and hold the line when people test your limits. From dealing with demanding customers to managing after-hours work calls, these practical examples will transform how you approach your professional and personal life.

Remember this: "A boundary without consequences is not a boundary." Learn how to not just set limits but enforce them consistently, even as they evolve throughout your career. Understand that when you first start setting boundaries, people might resist—and that's actually proof they're working! Your job isn't to keep everyone happy; it's to keep yourself healthy, focused, and respected.

Ready to reclaim your time, energy, and self-respect? Take my challenge: identify one area where you're saying yes but really want to say no, and commit to changing that pattern this week. Your future self will thank you.

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Ever walked into a customer's home with sewage flooding their basement and tension filling the air? That moment isn't just about your technical skills—it's about your emotional intelligence. And mastering it could be the game-changer your plumbing business needs.

The most respected person on a job site isn't always the most technically skilled—it's the one who stays calm when everything goes sideways. This powerful insight sits at the heart of what makes successful plumbers stand out in an increasingly competitive industry. While most training focuses on tools and techniques, the ability to read a room, manage your reactions, and guide anxious customers through high-stress situations often determines whether you close the sale or leave empty-handed.

This deep dive into emotional intelligence for plumbing professionals introduces two transformative phrases that can change every customer interaction: "I need" and "I can tell." Rather than appearing weak, these phrases establish clear boundaries and demonstrate leadership. They help you navigate trigger situations—like being watched while running a camera or getting blamed for pre-existing damage—with confidence and control. Through practical examples and real-world scenarios, you'll learn how to read customer body language, respond to unspoken concerns, and transform potentially confrontational situations into opportunities for connection and trust building. The result? More closed jobs, fewer callbacks, and a reputation that sets you apart not just as a technician, but as a true professional.

Ready to upgrade your emotional toolkit? This isn't about being "soft"—it's about being smart, strategic, and unstoppable. Share this episode with your team, especially those who need it most, and watch how small changes in communication can lead to significant improvements in your bottom line.

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Your words are currency in the trades—every phrase either builds trust or destroys it in seconds. When your technician says "I think this might help" versus "This is the best solution based on what I'm seeing, and here's why," they're not just changing words—they're changing your company's revenue potential.

This powerful episode dives deep into the psychology of service business communication, revealing why customers don't actually buy plumbing or HVAC solutions—they buy certainty, peace of mind, and problems being removed from their plate. When your team sounds uncertain, it triggers customer fear, delays decisions, and costs your company thousands in lost revenue every week.

I share practical training methods you can implement immediately, including how to upgrade your team's common phrases, role-play objection handling, and customize language for different customer personality types. The DISC profile breakdown alone will transform how your team communicates—Dominant customers want bottom lines, Influencers need emotional connection, Steady types seek comfort, and Analytical folks crave details.

The results speak for themselves. One plumbing company implemented these language techniques and watched their close rate jump 20% with a 15% ticket size increase in just 60 days—same team, same service, new words. This isn't just about sales; your leadership language shapes your entire company culture and sets the foundation for success.

Ready to transform your service business through the power of words? Start by auditing your team's language, upgrading five key phrases, and implementing weekly role-play sessions. Remember: certainty sells, language leads, and culture starts with the words you train. This is the separator between a million-dollar shop and a $10 million shop—and it begins with the next sentence your technician says at the customer's door.

Leave a review on Apple Podcasts to help us reach more professionals who could benefit from these proven communication strategies. Your support helps us continue providing actionable insights you can implement immediately for real business growth.

https://coreyberrier.gumroad.com/

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Communication might be the most underrated skill in the home service industry. While technical expertise is essential, how you speak to homeowners often determines whether you close the sale or walk away empty-handed.

Jefferson Fisher, an attorney and communication expert, offers a perspective-shifting insight that could transform your approach: "The person you see isn't the person you're talking to." When you step into a customer's home to fix their AC or repair a plumbing issue, you're entering a private world layered with stresses that have nothing to do with HVAC or plumbing. They might be dealing with a sick parent, financial pressure, or workplace stress. Recognizing this hidden dimension and leading with empathy isn't just good manners—it's good business.

Your words function as tools just as important as your wrenches and gauges. The distinction between saying "this is your only choice" versus "let me walk you through some options" can completely transform customer receptivity. Through powerful real-world examples—including the story of a technician who proved his thoroughness by pointing out an intact cobweb across a crawl space entrance—we see how authentic communication builds the trust that leads to sales. The most successful service professionals don't just fix problems; they create comfort, security, and peace of mind by approaching every conversation with empathy, choosing their words carefully, and genuinely seeking to understand their customers' needs.

Ready to elevate your communication skills and close more calls the right way? Listen to discover the three key takeaways that can transform your approach to in-home sales. And if you've found value in this episode, please take 30 seconds to leave us a five-star review—it helps other service professionals discover these insights and level up their skills too.

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