Episodios

  • Beyond Billing: Culture, Compassion, and Coaching with Davia Ward
    Jul 1 2025

    In this episode of Leaders in Medical Billing, Chanie Gluck welcomes Davia Award, founder of Healthcare Partners Consulting & Billing (HPC), to share her extraordinary journey from a small-town biller to a national force in mental health RCM. With over 37 years in the industry, Davia is reshaping how billing companies operate—through empathy-driven leadership, building AI-powered tools like ClaimBuddy, and a bold mission to empower 100 women across the U.S. by 2027.

    From tackling credentialing and coaching providers to developing bots for SOPs, Davia shows how holistic, tech-forward, and core values-centered leadership can change lives—and the future of medical billing. She also shares how she motivates her team to embrace AI and technology.

    Learn more about HPC: https://hpcbilling.com/

    Sponsored by 4D Global, empowering medical billing companies through offshore staffing and technology.

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    29 m
  • RCM Growth Strategy: Scaling from $15M to $50M with David Strand
    Jun 16 2025

    In this episode of Leaders in Medical Billing, Chanie Gluck speaks with David Strand, CEO of UnisLink and former COO of the Cleveland Clinic and Alina Health. David brings over 30 years of cross-sector healthcare leadership—from payers to providers to startups—and now leads UnisLink, a fast-growing RCM company backed by Riverside Partners.

    David dives into what it takes to transition an early-stage RCM company into a scalable, process-driven organization. He shares insights on UnisLink’s growth strategy, building offshore teams, AI for denial management, creating a consultative client experience, and the long-term vision of delivering value-based results for small and mid-sized practices.

    Learn more about UnisLink: https://unislink.com/

    Sponsored by 4D Global, empowering medical billing companies through offshore staffing and technology.

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    29 m
  • Taking a Consultative Approach to RCM with Kem Tolliver
    Jun 3 2025

    In this episode of Leaders in Medical Billing, Chanie Gluck sits down with Kem Tolliver, President & CEO of Medical Revenue Cycle Specialists and co-host of the RevDive podcast. Kem shares her journey from medical receptionist to a nationally recognized healthcare consultant and educator. She introduces her 4-quadrant revenue cycle model, designed to help practices optimize everything from patient intake to financial reporting. Kem also shares advice for medical billing company owners looking to become more consultative and value-driven in an increasingly tech-forward RCM landscape.

    Learn more about Medical Revenue Cycle Specialists: https://www.medrevenuecycle.com/

    Check out Kem’s podcast, RevDive, here: https://www.medrevenuecycle.com/podcast

    Sponsored by 4D Global, empowering medical billing companies through offshore staffing, automation, AI and technology.

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    27 m
  • What’s Your Billing Company Worth in 2025? M&A Strategy with Brian Greenberg
    May 19 2025

    In this episode of Leaders in Medical Billing, host Chanie Gluck sits down with Brian Greenberg, a highly experienced M&A and strategic advisor in the Revenue Cycle Management (RCM) space. With 25+ years of experience and over 150 deals closed, Brian breaks down what makes a medical billing company attractive to buyers, how to increase your company’s value, and how to prepare for a successful exit.

    Brian shares trends in the Mergers & Acquisitions market in 2025 and how private equity is reshaping the healthcare landscape. You’ll learn about what Earnings Before Interest, Taxes, Depreciation, and Amortization (EBITDA) range attracts top buyers and how client concentration and contracts affect your valuation. This episode also delves into how technology can boost your multiple and why specialization in niche markets matters more than ever

    If you’ve ever asked, “What is my medical billing company worth?”—this episode is for you.

    Learn more about Greenberg Advisors on their website: https://greenberg-advisors.com/

    Sponsored by 4D Global, empowering medical billing companies through offshore staffing, automation, AI and technology.

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    30 m
  • Navigating Offshore/Onshore RCM Success with Ramesh Gogineni
    May 5 2025

    In this episode of Leaders in Medical Billing, host Chanie Gluck sits down with Ramesh Gogineni, CEO of Med-Strategies, who shares his entrepreneurial journey from India to the U.S., and how he built a hybrid offshore/onshore medical billing model along the way.

    Formally an engineer with plenty of operations and tech experience, Ramesh’s healthcare career started when he married a physician and decided to set up a company that set up Electronic Health Records (EHRs) and then a billing company. He highlights the challenges of early offshoring, why blending automation with human expertise is critical for success, and the optimal staffing mix for RCM operations today.

    He also offers practical insights on using RPA, AI, and smart vetting processes to drive efficiency while maintaining quality in Revenue Cycle Management. Listen to this episode to hear first-hand experience from someone who has spent decades experimenting with offshoring medical billing. Plus, Ramesh shares what he’s looking forward to in the future of medical billing: improving relationships between payors and providers.

    You can find out more about Med-Strategies here: https://med-strategies.com/

    Sponsored by 4D Global, empowering medical billing companies through offshore staffing, automation, AI and technology.

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    19 m
  • Bots, AI, & the Future of Billing at AdvancedMD with Angela McCoy
    Apr 21 2025

    In this episode of Leaders in Medical Billing, Chanie Gluck sits down with Angela McCoy, Vice President of Revenue Cycle Operations at AdvancedMD, to explore her inspiring career journey and the innovations transforming the RCM space.

    Angela shares how she rose through the ranks at AdvancedMD, a leading Project Management (PM) and Electronic Health Records (EHR) platform, by embracing roles and responsibilities others hesitated to take. She discusses how AdvancedMD is leveraging bots, managing offshore vendor relationships, and investing in AI to improve operational efficiency to enhance the billing experience for clients. Angela shares AdvancedMD’s philosophy behind building your own AI tools versus white-labeling existing technology.

    Tune in to Angela’s insights on RCM innovation, leadership development, and the future of AI in medical billing!

    Sponsored by 4D Global, empowering medical billing companies through offshore staffing, automation, AI and technology.

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    23 m
  • CDI, Leadership, & Innovation: Improving Healthcare Systems Worldwide with Paula Hall
    Apr 1 2025
    In this episode of Leaders in Medical Billing, host Chanie Gluck is joined by Paula Hall, a global healthcare consultant with decades of experience in clinical care and healthcare administration. With an astounding 63 credentials, Paula has led transformative revenue cycle and healthcare improvement projects across the United States, India, Africa, the Middle East, and beyond. Paula shares the story of how she became part of one of the first outsourced U.S. billing project to India to jumpstart her global career. She discusses the evolution of international healthcare systems and highlights the importance of Clinical Documentation Improvement (CDI) in driving better patient outcomes and reimbursement. Now based in Dubai, Paula is launching an internationally accredited online CDI course, empowering healthcare professionals worldwide to strengthen their documentation skills. From training over 250 physicians to consulting on setting up and managing healthcare facilities in the UAE, her passion for global healthcare excellence is unmatched. Whether you're a billing company owner, CDI professional, or healthcare leader—this episode is packed with years of experience, strategy, and inspiration across borders. You can learn more about Paula’s CDI course here: www.cdi.training And her consulting business here: https://innovationplus.ae/ Sponsored by 4D Global, empowering medical billing companies through offshore staffing, automation, AI and technology.
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    36 m
  • How AI Voice Agents are Transforming Healthcare with Ankit Jain
    Mar 17 2025
    In this episode of Leaders in Medical Billing, Ankit Jain, co-founder and CEO of Infinitus Systems, discusses how AI voice agents are changing the healthcare industry. With a background in AI venture capital investment and experience launching two successful tech startups (including a Google acquisition), Ankit shares how Infinitus is eliminating inefficiencies in billing workflows by automating phone calls for tasks such as benefit verifications, prior authorization checks, and claim status updates. He explains the role of AI co-pilots and AI agents alongside humans, how they improve billing team productivity, and why security and compliance are critical when implementing AI in healthcare. Ankit also provides insights into the future of AI in medical billing, the challenges of scaling AI technology, and how automation can reduce healthcare worker burnout while improving the patient experience. With over five million AI-powered calls handled, Infinitus is already working with some of the largest healthcare organizations to streamline administrative tasks and enhance operational efficiency. Ankit shares insights into the future of AI, including risks and how it can improve our entire healthcare system. Tune in to learn how AI-driven automation is reshaping the medical billing industry and why billing companies should consider adopting a comprehensive voice AI platform. Learn more about Infinitus on their website: https://www.infinitus.ai/ Sponsored by 4D Global, empowering medical billing companies through offshore staffing, automation, AI and technology.
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    28 m