In this bonus episode of Leaders in Medical Billing, we’re bringing you the full replay of our most recent, live webinar: AI for Patient Billing.

Hosted by Chanie Gluck, this session features a deep dive into how artificial intelligence is transforming one of the most overlooked — and increasingly critical — parts of the revenue cycle.

You’ll hear from two seasoned RCM leaders actually using AI in the field:

• Jeff Robertson, CEO of Nexus, shares how AI tools like Raxia helped one client double monthly patient payments and reduce average days to payment by over 50%.

• John Gwin, CEO of Auctus Group, walks us through his experience using Inbox Health and other platforms to boost collection velocity while maintaining a strong patient experience.

They break down:

• The shift in revenue mix and why patient payments can no longer be ignored

• How to evaluate and select AI tools based on EMR integration, pricing models, and long-term ROI

• The importance of front desk processes — from capturing contact details to coaching staff on payment conversations

• Real-world metrics, implementation timelines, and what to expect as these platforms evolve

Whether you’re new to AI or already exploring automation, this episode is packed with tactical insights and hard-won lessons to help you stay ahead.

👉 Listen in, take notes, and start optimizing your patient billing workflows today.

In this episode of Leaders in Medical Billing, Chanie Gluck sits down with Scott Delmarr, President of Congress Billing, to explore how substance use and behavioral health providers can take back control of their revenue cycle. With a background in forensic accounting and a deep understanding of the behavioral health landscape, Scott shares his journey from helping grow his ex-wife’s billing company to becoming the go-to consultant for multi-location providers transitioning from outsourced to in-house billing.

Scott discusses the importance of diversifying your workforce, mindset when building high-performing teams (onshore and offshore), and why he believes treatment centers need more transparency and autonomy. He also discusses how he's leveraging tools like Power BI and payer automations to increase visibility and reduce denial rates for his clients.

If you're a behavioral health provider who feels "stuck" with your outsourced billing company—or if you’re curious about the economics, risk, and ROI of bringing billing in-house—this episode is a must-listen.

Learn more about Congress Billing: https://www.congressbilling.com/

Sponsored by 4D Global, empowering medical billing companies through offshore staffing and technology.

In this episode of Leaders in Medical Billing, Chanie Gluck welcomes Davia Award, founder of Healthcare Partners Consulting & Billing (HPC), to share her extraordinary journey from a small-town biller to a national force in mental health RCM. With over 37 years in the industry, Davia is reshaping how billing companies operate—through empathy-driven leadership, building AI-powered tools like ClaimBuddy, and a bold mission to empower 100 women across the U.S. by 2027.

From tackling credentialing and coaching providers to developing bots for SOPs, Davia shows how holistic, tech-forward, and core values-centered leadership can change lives—and the future of medical billing. She also shares how she motivates her team to embrace AI and technology.

Learn more about HPC: https://hpcbilling.com/

Sponsored by 4D Global, empowering medical billing companies through offshore staffing and technology.