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Publisher's Summary

This is the companion book to the online course Why Conflict Models Don’t Work When the Problem Is Bullying. 

In this audiobook, author Jennifer Hancock discusses the differences between a conflict model and a bullying elimination model and how we can use elimination models to resolve both conflicts and harassment situations ethically and effectively. 

Workplace bullying and harassment situations often masquerade as conflict. But they aren’t. Applying a conflict resolution model to a bullying or harassment situation makes the problem worse. 

©2018 Jennifer Hancock (P)2018 Jennifer Hancock

What listeners say about Why Conflict Management Doesn't Work When the Problem Is Bullying

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Very Validating

Listened out of curiosity to know whether I had tried to handle a bullying situation correctly as a manager. Indeed I did. Consistency is key. Ignoring inappropriate behavior or allowing it to trigger a conflict management response merely rewards it. It’s interesting how pop psychology has gotten us away from traditional approaches in the workplace and how that has increasingly made certain workplaces toxic and even dangerous. No tolerance for bad behavior is the way to go.

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Hazzzzah!

Where and how have I missed this work. For crying out loud! i have 18 hrs master level mediation and 33 undergrad in conflict. Bullies don't respond to mediation! That's what I've been saying. oh boy more crisis training and bully training. thank you Jennifer Hancock you are the sharpest tool in my old meditation tool kit.

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This Author totally gets it!

I’m getting copies for my coworkers and superiors ASAP.
The Author gets right to the point, explains the problems then the methods to fix them.
Her solutions are outstanding!
I wish the Author worked with my Team!
Thank you

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Fantastic - a must for everyone

This shows how easy it is to deal with one of the world's biggest problems

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identifies the true root of bullying

Exceptional description on identifying bullying as a pattern of behavior when so many times it can be misidentified as a simple conflict.

Provides a framework on how to extinguish bullying behavior within a workplace. Would love to to hear how this can be applied within a school situation where bullying is quite rampant and doesn't seem to be effectively dealt with.