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The Service Desk Handbook
- A Guide to Service Desk Implementation, Management, and Support
- Narrated by: Stephen Perring
- Length: 1 hr and 34 mins
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1 out of 5 stars
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The guidelines and ideas in this audiobook are a result of my extensive project management experience. I have successfully managed, implemented, and delivered countless projects, including complex global infrastructure-based projects. As a project manager, I have overseen new and modification projects utilizing on-shore and offshore resources and third parties. Thanks to over 25 years of project management experience, I have extensive knowledge covering the entire life cycle of a project.
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2 out of 5 stars
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Too broad and superficial
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Publisher's summary
The Service Desk Handbook: A Guide to Service Desk Implementation, Management, and Support provides operational guidance for implementing, managing, and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL® to accomplish their tasks while making the necessary adaptations as per their organization’s needs.
PLEASE NOTE: When you purchase this title, the accompanying PDF will be available in your Audible Library along with the audio.
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Performance5 out of 5 stars 24,029
-
Story5 out of 5 stars 24,031
Women can be heroes. When twenty-year-old nursing student Frances “Frankie” McGrath hears these words, it is a revelation. Raised in the sun-drenched, idyllic world of Southern California and sheltered by her conservative parents, she has always prided herself on doing the right thing. But in 1965, the world is changing, and she suddenly dares to imagine a different future for herself. When her brother ships out to serve in Vietnam, she joins the Army Nurse Corps and follows his path.
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5 out of 5 stars
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WOW. Just Wow
- By Joanne DeVuono on 02-08-24
By: Kristin Hannah
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Eruption
- By: Michael Crichton, James Patterson
- Narrated by: Scott Brick
- Length: 10 hrs and 32 mins
- Unabridged
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Overall4 out of 5 stars 1,223
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Performance4.5 out of 5 stars 1,189
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Story4 out of 5 stars 1,188
Michael Crichton, creator of Jurassic Park, ER, Twister, and Westworld, had a passion project he’d been pursuing for years, ahead of his untimely passing in 2008. Knowing how special it was, his wife, Sherri Crichton, held back his notes and the partial manuscript until she found the right author to complete it: James Patterson, the world’s most popular storyteller.
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3 out of 5 stars
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I expected a better story
- By Robert Powers on 06-06-24
By: Michael Crichton, and others
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You Like It Darker
- Stories
- By: Stephen King
- Narrated by: Will Patton, Stephen King
- Length: 20 hrs and 12 mins
- Unabridged
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Overall5 out of 5 stars 2,347
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Performance5 out of 5 stars 2,262
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Story4.5 out of 5 stars 2,262
“You like it darker? Fine, so do I,” writes Stephen King in the afterword to this magnificent new collection of twelve stories that delve into the darker part of life—both metaphorical and literal. King has, for half a century, been a master of the form, and these stories, about fate, mortality, luck, and the folds in reality where anything can happen, are as rich and riveting as his novels, both weighty in theme and a huge pleasure to digest.
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4 out of 5 stars
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What happened to the chapter titles
- By MztCB on 05-25-24
By: Stephen King
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Atomic Habits
- An Easy & Proven Way to Build Good Habits & Break Bad Ones
- By: James Clear
- Narrated by: James Clear
- Length: 5 hrs and 35 mins
- Unabridged
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Overall5 out of 5 stars 135,457
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Performance5 out of 5 stars 110,700
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Story5 out of 5 stars 109,647
No matter your goals, Atomic Habits offers a proven framework for improving - every day. James Clear, one of the world's leading experts on habit formation, reveals practical strategies that will teach you exactly how to form good habits, break bad ones, and master the tiny behaviors that lead to remarkable results. If you're having trouble changing your habits, the problem isn't you. The problem is your system. Bad habits repeat themselves again and again not because you don't want to change, but because you have the wrong system for change.
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2 out of 5 stars
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Author went overboard hawking his site
- By CHughes on 06-25-19
By: James Clear
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Mad Love
- By: Wendy Walker
- Narrated by: Julia Whelan, Alexis Bledel, Renée Elise Goldsberry, and others
- Length: 4 hrs and 11 mins
- Original Recording
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Overall4.5 out of 5 stars 3,750
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Performance4.5 out of 5 stars 3,688
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Story4.5 out of 5 stars 3,688
They were madly in love. The perfect couple. That was the story everyone in South River believed...until Gin Talcott and Adam Archer are found shot in their bed. Adam is dead at the scene. Gin is fighting for her life. Detectives Greta Jessup and Finn Pate are assigned to the case. Greta has a long history with Gin’s first husband, Eddie, and is determined to protect his 18-year-old twins. Piper discovered the bodies. Daniel is missing—and so is Adam’s gun.
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5 out of 5 stars
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Surprised
- By marcie on 05-25-24
By: Wendy Walker
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Funny Story
- By: Emily Henry
- Narrated by: Julia Whelan
- Length: 11 hrs and 23 mins
- Unabridged
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Overall4.5 out of 5 stars 6,784
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Performance5 out of 5 stars 6,595
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Story4.5 out of 5 stars 6,595
Daphne always loved the way her fiancé Peter told their story. How they met (on a blustery day), fell in love (over an errant hat), and moved back to his lakeside hometown to begin their life together. He really was good at telling it…right up until the moment he realized he was actually in love with his childhood best friend Petra.
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5 out of 5 stars
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Funny Story is a Wonderful Read
- By Cathy Sykora on 04-24-24
By: Emily Henry
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48 Laws of Power
- By: Robert Greene
- Narrated by: Richard Poe
- Length: 23 hrs and 6 mins
- Unabridged
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Overall4.5 out of 5 stars 24,212
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Performance4.5 out of 5 stars 20,114
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Story4.5 out of 5 stars 19,992
Amoral, cunning, ruthless, and instructive, this piercing work distills 3,000 years of the history of power into 48 well-explicated laws. This bold volume outlines the laws of power in their unvarnished essence, synthesizing the philosophies of Machiavelli, Sun Tzu, Carl von Clausewitz, and other infamous strategists. The 48 Laws of Power will fascinate any listener interested in gaining, observing, or defending against ultimate control.
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5 out of 5 stars
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You don't have to be a psychopath to like this.
- By Gaggleframpf on 02-25-16
By: Robert Greene
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First Lie Wins
- A Novel
- By: Ashley Elston
- Narrated by: Saskia Maarleveld
- Length: 9 hrs and 16 mins
- Unabridged
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Overall4.5 out of 5 stars 14,941
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Performance4.5 out of 5 stars 14,369
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Story4.5 out of 5 stars 14,368
The identity comes first: Evie Porter. Once she’s given a name and location by her mysterious boss Mr. Smith, she learns everything there is to know about the town and the people in it. Then the mark: Ryan Sumner. The last piece of the puzzle is the job. Evie isn’t privy to Mr. Smith’s real identity, but she knows this job will be different. Ryan has gotten under her skin, and she’s starting to envision a different sort of life for herself. But Evie can’t make any mistakes—especially after what happened last time.
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5 out of 5 stars
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What’s The lie?
- By Luke Schafer on 01-13-24
By: Ashley Elston
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On Call
- A Doctor's Journey in Public Service
- By: Anthony Fauci M.D.
- Narrated by: Anthony Fauci M.D.
- Length: 19 hrs and 12 mins
- Unabridged
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Overall5 out of 5 stars 27
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Performance5 out of 5 stars 24
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Story5 out of 5 stars 24
Anthony Fauci is arguably the most famous – and most revered – doctor in the world today. His role guiding America sanely and calmly through Covid (and through the torrents of Trump) earned him the trust of millions during one of the most terrifying periods in modern American history, but this was only the most recent of the global epidemics in which Dr. Fauci played a major role. His crucial role in researching HIV and bringing AIDS into sympathetic public view and his leadership in navigating the Ebola, SARS, West Nile, and anthrax crises, make him truly an American hero.
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5 out of 5 stars
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Wonderful, insightful story.
- By shelly in atlanta on 06-21-24