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The Heart of Change
- Real-Life Stories of How People Change Their Organizations
- Narrated by: Oliver Wyman
- Length: 5 hrs and 33 mins
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Publisher's Summary
Now, Kotter and co-author Dan S. Cohen delve deeper into the subject of change to get to the heart of how change actually happens. Through compelling, real-life stories from people in the trenches, in all kinds of organizations, the authors attack the fundamental problem that underlies every major transformation: How do you go beyond simply getting your message across to truly changing people's behavior?
Based on interviews within over 100 organizations in the midst of large-scale change, The Heart of Change delivers the simple yet provocative answer to this question, forever altering the way organizations and individuals approach change. While most companies believe change happens by making people think differently, Kotter and Cohen say the key lies in making them feel differently. They introduce a new dynamic - "see-feel-change" - that fuels action by showing people potent reasons for change that spark their emotions.
Organized around the revolutionary eight-step change process introduced in Leading Change, this story-driven book shows how the best change leaders use not just reports or analysis, but gloves, video cameras, airplanes, office design, and other concrete elements to impel people toward positive action. The authors reveal how this appeal to the heart - over the mind - motivates people to overcome even daunting obstacles to change and produce breathtaking results.
For individuals in every walk of life and companies in every stage of change, this compact, no-nonsense book captures the heart - and the how - of successful change.
Critic Reviews
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Overall
- Paul
- 08-17-08
Shame about the narration
I was really looking forward to hearing Kotter's latest offering and was not disappointed. The first hand case studies were illuminating and inspiring, it's a shame therefore that different voices were not employed in telling them. I found the use of only one narrator spoilt the impact of the content, I found myself nodding off now and then and/or having to rewind to ensure the point being made stayed with me.
5 people found this helpful
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- CR
- 01-15-16
Narration is really not that bad; content is good
This book lays out Kotter's 8-step change process; (paraphrased)
1) Create a Sense of Urgency
2) Build a Strong Core Team
3) Create a Vision
4) Communicate the Vision / Get Buy-In
5) Enable / Empower / Remove Obstacles
6) Create Short-Term Wins
7) Sustain the Effort / Don't Declare Victory Too Soon
8) Make the Change Part of the Culture to Make it Stick
He leverages some pretty helpful real-life stories to illustrate effective versus ineffective change management. The stories are fairly memorable and still effective in making the point despite being a little dated at this point.
The narration is fine. I guess many reviewers think it should be read more like a story with different voices, but as a business text that was relating stories (not trying to immerse the reader in a fantasy world like a business fable), I didn't find the narration off putting at all.
Overall, I recommend the book if you are in a leadership position. The advice is simple and solid. Of course it's not adhered to nearly enough, even when you know that you SHOULD follow this guidance.
2 people found this helpful
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Overall
- CARLOS
- 03-15-11
Great piece of work but unfortunate narration
This is a great piece of work with breakthrough ideas. However, unabridged narration does not encourages listening.
1 person found this helpful
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Overall
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Performance
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Story
- Natascha Pedersen
- 06-14-22
Great “visualization” on getting people onboard
Not everyone reacts equally to facts and figures - this book gives a guideline on how to get people onboard with their feelings.
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Performance
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- Iosif
- 08-16-17
Sections Missing
Any additional comments?
The audible book seems to be missing sections, there are quite a few instances where the sentence is cut off and a brand new one with a different topic starts. I am not sure what happened in the editing process.
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- Charles
- 06-17-17
great
really enjoyed the thorough insight and looking forward to learn more about the authors works
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- Perry Lee Cua
- 06-19-16
interesting book
As a manager, it shows and remind me another perspective of the organization. I enjoyed it as it is accompanied by the book. worth reading it
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Performance
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- RPQ
- 08-24-15
Leaders.
Narration was good. It's amazing as to how much sounds like common sense however so many leaders get it wrong.
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Performance
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Story
- Philips Adeniyi
- 03-05-15
Insightful
An in depth look into the human side of organisational change using real life stories to support the narrative
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Performance
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Story
- James P. Evans
- 12-15-10
Good and to the point
A good book that will help you understand how to affect change in an organization. For class I had to read this book and it did a very good job of breaking down all the stages of creating change. It is a good book for any manager to read. It will help you understand how things work or dont work.
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Overall

- MFS
- 12-10-18
A Kotter Classic
This was abgreat read. I found the many examples of change very thought provoking and helpful.
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- Alan Fitzgerald
- 11-18-16
Easy Listening
While this book is an easy book to listen and comprehend, it is far from life changing. Stories of company transformations, one airline producer changed using radical new ideas, these ideas in fact are straight from the Toyota production system.
The book focuses the change process on successful change with little explanation of why each change needs a different assessment, even within the same company.
Over all there are far better books on change management, but worthy of a listen as a first introduction to understanding change.
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- Length: 5 hrs and 1 min
- Unabridged
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Incremental improvement is no longer sufficient in helping organizations navigate the complexity, uncertainty, and volatility of today's world. In Change, authors John P. Kotter, Vanessa Akhtar, and Gaurav Gupta explore how to create non-linear, dramatic change in your organization. You'll discover the emerging science of change that teaches us about how to build organizations - from businesses to governments - that change and adapt rapidly.
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Nothing learned.
- By miles on 01-13-22
By: John P. Kotter, and others
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Our Iceberg Is Melting
- Changing and Succeeding Under Any Conditions
- By: John Kotter, Holger Rathgeber
- Narrated by: Oliver Wyman
- Length: 2 hrs and 9 mins
- Unabridged
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Our Iceberg Is Melting is a simple fable about doing well in an ever-changing world. Based on the award-winning work of Harvard's John Kotter, it is a story that has been used to help thousands of people and organizations. The fable is about a penguin colony in Antarctica. A group of beautiful emperor penguins live as they have for many years. Then one curious bird discovers a potentially devastating problem threatening their home - and pretty much no one listens to him.
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meh
- By James Rhodenhiser on 02-09-17
By: John Kotter, and others
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That's Not How We Do It Here!
- A Story About How Organizations Rise, Fall - and Can Rise Again
- By: John Kotter, Holger Rathgeber
- Narrated by: Bahni Turpin, John Kotter
- Length: 2 hrs and 53 mins
- Unabridged
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That's Not How We Do It Here! is a business parable about a clan of meerkats who live in the Kalahari. Well-organised and efficient, the colony enjoys many years of successful growth until it suddenly comes under threat from a new form of predator and is forced to rethink its organizational structure. John Kotter uses this charming parable to explore why organizations often struggle no matter their past success and why they fall.
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Great fable, annoying voice/accent
- By Anonymous User on 03-03-21
By: John Kotter, and others
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Accelerate
- Building Strategic Agility for a Faster-Moving World
- By: John P. Kotter
- Narrated by: Chris Sorenson
- Length: 4 hrs and 36 mins
- Unabridged
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In the groundbreaking new book Accelerate (XLR8), leadership, change-management expert, and best-selling author John Kotter provides a fascinating answer - and a powerful new framework for competing and winning in a world of constant turbulence and disruption. Accelerate (XLR8) vividly illustrates the five core principles underlying the new network system, the eight accelerators that drive it, and how leaders must create urgency in others through role modeling.
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Terrible
- By cyberpunk on 03-12-19
By: John P. Kotter
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HBR's 10 Must Reads on Change Management, Vol. 2
- HBR's 10 Must Reads Series
- By: Harvard Business Review
- Narrated by: Barry Abrams, Randye Kaye
- Length: 5 hrs and 46 mins
- Unabridged
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With insights from leading experts including John Kotter and Indra Nooyi, this book will inspire you to: lead through the eight critical stages of change; create and instill a sense of urgency; transform your company's culture; get reorgs right; reshape your organization for climate sustainability; remodel the chief learning officer position to lead change; scale agile practices throughout your organization; and lead change when business is good - but also when times are tough.
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Switch
- How to Change Things When Change Is Hard
- By: Dan Heath, Chip Heath
- Narrated by: Charles Kahlenberg
- Length: 7 hrs and 43 mins
- Unabridged
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Why is it so hard to make lasting changes in our companies, in our communities, and in our own lives? The primary obstacle is a conflict that's built into our brains, say Chip and Dan Heath, authors of the critically acclaimed best seller Made to Stick. Psychologists have discovered that our minds are ruled by two different systems - the rational mind and the emotional mind - that compete for control. The rational mind wants a great beach body; the emotional mind wants that Oreo cookie.
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Even Better Than Made to Stick
- By Jeremy on 02-24-10
By: Dan Heath, and others
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A Sense of Urgency
- By: John P. Kotter
- Narrated by: Bill Weideman
- Length: 4 hrs and 52 mins
- Unabridged
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True urgency is a gut-level determination to move and win, now. Its practitioners are unusually alert. They come to work each day determined to achieve something important, and they shed irrelevant activities to move faster and smarter. Kotter reveals a distinctive view of the kind of urgency needed in every organization. He also highlights the insidious nature of its nemesis, complacency, in all its guises.
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A tough listen!
- By Dave G Beatty on 02-06-10
By: John P. Kotter
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The Practice of Adaptive Leadership
- Tools and Tactics for Changing Your Organization and the World
- By: Ronald A. Heifetz, Marty Linsky, Alexander Grashow
- Narrated by: Daniel Henning
- Length: 10 hrs and 59 mins
- Unabridged
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When change requires you to challenge people's familiar reality, it can be difficult, dangerous work. Whatever the context - whether in the private or the public sector - many will feel threatened as you push though major changes. But as a leader, you need to find a way to make it work.
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You can change with intentional choices
- By 212consulting on 01-01-23
By: Ronald A. Heifetz, and others
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Organizational Culture and Leadership, Fifth Edition
- By: Edgar H. Schein, Peter Schein
- Narrated by: Noah Michael Levine
- Length: 12 hrs and 34 mins
- Unabridged
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Organizational Culture and Leadership is the classic reference for managers and students seeking a deeper understanding of the inter-relationship of organizational culture dynamics and leadership. Author Edgar Schein is the 'father' of organizational culture, world-renowned for his expertise and research in the field; in this book, he analyzes and illustrates through cases the abstract concept of culture and shows its importance to the management of organizational change.
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Terrible listening experience
- By Ashley on 01-26-19
By: Edgar H. Schein, and others
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Leading Change
- Wie Sie Ihr Unternehmen in acht Schritten erfolgreich verändern
- By: John P. Kotter
- Narrated by: Dominic Kolb
- Length: 6 hrs and 31 mins
- Unabridged
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John P. Kotters wegweisendes Werk Leading Change zählt heute zu den wichtigsten Managementbüchern überhaupt. Es wurde in zahlreiche Sprachen übersetzt und millionenfach verkauft. Der Druck auf Unternehmen, sich den permanent wandelnden internen und externen Einflüssen zu stellen, wird weiter zunehmen. Dabei gehört ein offener, aber professionell geführter Umgang mit Change-Prozessen zu den Wesensmerkmalen erfolgreicher Unternehmen im 21. Jahrhundert und zu den größten Herausforderungen in der Arbeit von Führungskräften.
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German only?
- By Jarrod A. Chappell on 06-08-21
By: John P. Kotter
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Managing Transitions
- Making the Most of the Change
- By: William Bridges
- Narrated by: Lloyd James
- Length: 6 hrs and 16 mins
- Unabridged
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Directed at managers on all rungs of the corporate ladder, this thoroughly updated and expanded edition of the best selling Managing Transitions provides practical, step-by-step strategies for reaching goals and minimizing the disruptions caused by workplace change. It is an invaluable managerial tool for navigating an inevitably tumultuous time.
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Not as useful as I expected
- By Keith on 03-13-14
By: William Bridges
Related to this topic
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A Sense of Urgency
- By: John P. Kotter
- Narrated by: Bill Weideman
- Length: 4 hrs and 52 mins
- Unabridged
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Overall
-
Performance
-
Story
True urgency is a gut-level determination to move and win, now. Its practitioners are unusually alert. They come to work each day determined to achieve something important, and they shed irrelevant activities to move faster and smarter. Kotter reveals a distinctive view of the kind of urgency needed in every organization. He also highlights the insidious nature of its nemesis, complacency, in all its guises.
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A tough listen!
- By Dave G Beatty on 02-06-10
By: John P. Kotter