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Publisher's Summary

How to unleash "human magic" and achieve improbable results.

Hubert Joly, former CEO of Best Buy and orchestrator of the retailer's spectacular turnaround, unveils his personal playbook for achieving extraordinary results.

Joly and his team rebuilt the company into one of the nation's favorite employers, vastly increased customer satisfaction, and dramatically grew Best Buy's stock price, while making Best Buy a leader in sustainability and innovation.

In The Heart of Business, Joly shares the philosophy behind the resurgence of Best Buy: pursue a noble purpose, put people at the center of the business, create an environment where every employee can blossom, and treat profit as an outcome, not the goal.

Putting this approach into practice requires radically rethinking how we view work, how we define companies, how we motivate, and how we lead. Joly shares memorable stories, lessons, and practical advice, all drawn from his own personal transformation from a hard-charging McKinsey consultant to a leader who believes in human magic.

The Heart of Business is a timely guide for leaders ready to abandon old paradigms and reinvent capitalism so that it contributes to a sustainable future. Visit TheHeartofBusiness.org to learn more. 

PLEASE NOTE: When you purchase this title, the accompanying PDF will be available in your Audible Library along with the audio.

©2021 Hubert Joly (P)2021 Gildan Media

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What listeners say about The Heart of Business

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We do need leaders who can anchor strategy in a Noble Purpose.

I first hear Hubert Joly in a WBECS pre-summit session for coaches. I was so intrigued that I picked up is book in Kindle and Audible. I teach at a business school and I am an executive coach. I couldn’t agree more with his approach to business. Treat people right and profits will be your outcome. Profits are not the goal. Be good to your employees, your customers, your other stakeholders and the profits will follow. I love the challenge in the book’s conclusion asking what we will do to further this idea. I will help my students and my clients to see the value in this approach. And the world will be better off. Thank you Mr. Joly! Your book was a joy to read.

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Very inspiring on how to run a purpose driven large company

I heard about Hubert’s book on an interview with Gary Vaynerchuk. My consulting company is a B corporation, but there are very few large companies doing this kind of purpose and sustainable work. I was inspired to learn about the turnaround at Best Buy and hope other CEOs and boards listen to this book. Focus on purpose and people and the profits will take care of themselves.

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Inspiring

Great story and I took so much away from this book. Will make me a happier person and a better leader.

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Just Okay

This book was basically a history of one man's career. No doubt it was an extremely accomplished career. However as a small business owner, most of what he said didn't feel as if it applied to me.

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fantastic North star for future of Capitalism

the essence of the message applies to all businesses.... mine the wisdom. passion people purpose

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Excellence

Every business leader must read this book!
Leading with heart over the bottom line is essential for success.

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Excellent Leadership Example

This book has real stories of Best Buy's CEO. It is an example of real Leadership qualities all companies should and could follow.

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Read Principle Centered Leadership instead

Well the stories, application, and social agenda are new, the principles or not. Covey does a much better job of articulating a non-politicized version of these timeless truths.

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Muy chevere la historia.

Tiene conceptos muy interesantes que describe el cambio que sufre Best Buy para subsistir y como aplicarlos.

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Real!

A great approach to the human nature and how the right leader can nurture success.

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  • Cristina Elena
  • 12-10-21

Inspiring story on purposeful and human leadership

This is a personal and inspiring story on leadership that every aspiring or humble leader would want to listen to as an act of serving those impacted by their leadership. Leadership has never been about being less human, yet often it has been misunderstood and misused as such. This book is an account on why and what purposeful leadership acts, talks and feels like.

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  • jack shafto
  • 08-04-21

Text to speech?

The heart of business is a good book & almost a biography oh Hubert Joly’s business life. More content around the turnaround of best would have been great as it’s very top line & really only starts to explore some of the concepts that were used in the turnaround.

Fir me personally I found the book engaging but the voice reading was like a text to speech program, very dull and almost robotic. If you like books read by the author then this isn’t fir you. However if you want a book that explores a different way to look at businesses & leadership then this is worth a listen.

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  • Deirdre
  • 07-17-21

He was foretold…

An inspiring read. The first business book that ever made me cry… Be this kind of leader.

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  • Justin Cohen
  • 05-08-21

Forget purpose. Have Heart!

What a wonderful book, full of anecdotes about how businesses can show their human face above all else. Thank you Hubert and Caroline 🙏

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  • Anonymous User
  • 03-08-22

amazingly well presented

defines leadership succinctly and what is important in all organisations. purpose and people are essential as is working on being the best version of oneself.