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The Four Factors of Trust (1st Edition)
- How Organizations Can Earn Lifelong Loyalty
- Narrated by: Leanne Woodward
- Length: 7 hrs and 43 mins
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The Four Factors of Trust (1st Edition)
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Publisher's summary
The essential, data-driven blueprint to build trust in your organization.
Building trust is your single greatest opportunity to create competitive advantage. With new data at its core, The Four Factors of Trust gives you practical guidance to measure and build trust in the relationships that matter the most—with your customers, workforce, and partners.
Trust ultimately comes down to just Four Factors: Humanity, Capability, Transparency, and Reliability.
These Four Factors make up Deloitte's HX TrustID, a groundbreaking measurement tool poised to become the gold standard for evaluating organizational performance. Ashley Reichheld and Amelia Dunlop show how your organization can use HX TrustID to measure, predict, and build trust to earn lifelong loyalty—and elevate the human experience with your customers, workforce, and partners.
With compelling stories from leading organizations—and practical applications in marketing and experience, cybersecurity, HR, sustainability (ESG), and operations and technology—The Four Factors of Trust will enable you to create the relationships you want to build, the organizations you want to belong to, and the world you want to live in.
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Story4.5 out of 5 stars 31
Bestselling author of The 2020 Workplace Jeanne Meister returns with a powerful guide to mastering a new set of workplace disruptions, detailing the skills you need to thrive in today's hyper-competitive and rapidly changing business environment. Along with co-author Kevin Mulcahy, Meister presents step-by-step advice to recruiters on how to prepare for a more transparent world of work, develop a new set of leadership skills, and anticipate future trends and changes across industries.
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5 out of 5 stars
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A look into the future of the corporate world
- By Amir on 12-08-16
By: Jeanne Meister, and others
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The High-Potential Leader
- How to Grow Fast, Take on New Responsibilities, and Make an Impact
- By: Ram Charan, Geri Willigan
- Narrated by: Bob Reed
- Length: 5 hrs and 48 mins
- Unabridged
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Overall4.5 out of 5 stars 65
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Performance4.5 out of 5 stars 55
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Story4.5 out of 5 stars 55
Companies need high potential leaders (Hi-Pos) more than ever before to help them adapt to today's tumultuous, digitally-driven business environment. If you meet the Hi-Po criteria, you're in high demand - and this book explains how to fast-track yourself.
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4 out of 5 stars
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Good book for people wanting to climb the corporate ladder and for executives to accelerate high - potential leaders
- By Niel on 06-23-19
By: Ram Charan, and others
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Time, Talent, Energy
- Overcome Organizational Drag and Unleash Your Team's Productive Power
- By: Eric Garton, Michael C. Mankins
- Narrated by: Gregory St. John
- Length: 5 hrs and 19 mins
- Unabridged
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Overall4.5 out of 5 stars 128
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Performance4.5 out of 5 stars 110
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Story4.5 out of 5 stars 106
Business leaders know that the key to competitive success is smart management of scarce resources. That's why companies allocate their financial capital so carefully. But capital today is cheap and abundant, no longer a source of advantage. The truly scarce resources now are the time, the talent, and the energy of the people in your organization - resources that are too often squandered.
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5 out of 5 stars
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A must read!
- By RSM on 08-20-17
By: Eric Garton, and others
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Lead and Disrupt
- How to Solve the Innovator's Dilemma
- By: Charles A. O'Reilly III, Michael L. Tushman
- Narrated by: James Foster
- Length: 8 hrs and 36 mins
- Unabridged
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Overall4.5 out of 5 stars 148
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Performance4.5 out of 5 stars 121
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Story4.5 out of 5 stars 116
In the past few years, a number of well-known firms have failed; think of Blockbuster, Kodak, or RadioShack. When we hear about their demise, it often seems inevitable - a natural part of "creative destruction." But closer examination reveals a disturbing truth: Companies large and small are shuttering more quickly than ever. What does it take to buck this trend? The simple answer is: ambidexterity. Firms must remain competitive in their core markets, while also winning in new domains.
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5 out of 5 stars
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Very very inspirational to me.
- By Fábio on 06-12-17
By: Charles A. O'Reilly III, and others
What listeners say about The Four Factors of Trust (1st Edition)
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- Fernand Zuili
- 04-06-23
The perfect companion to the printed book
If you are starting or updating your loyalty specialization in 2023 this is the book to read. It opens up your eyes as to what has to me considered both in the customer and employee fronts, for a true loyalty program to be effective. I only hope they make a workbook soon, to train a whole company.
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