The 10 Golden Rules of Customer Service

The Story of the $6,000 Egg

By: Deb Duncan, Todd Duncan

Narrated by: Christopher Grove, Janet Metzger

Through the story of a $6,000 egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons or alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line. The teachable moments divulged throughout the audiobook transcend industry or career level and encourage everyone to contribute. You must go above and beyond in order to get ahead.

©2015, 2019 Todd and Deb Duncan (P)2019 Gildan Media, LLC

Short, but no fluff

This title was relatively short. I would’ve liked a little more expansion on some of the key points, but again… no fluff and the points were made. Good read.

good

I loved this audiobook but I was a bit disappointed that my favorite narrator only read the epilogue

Great great narration of over the top, customer, service, and thankfulness

This book shows many instances of customer service, breakdown, and recovery. It will always be harder to keep the customer then it was to get the customer. Over-the-top customer service is a must.