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Surviving Customer Service

Avoid Burnout, Develop Valuable Career Skills
Narrated by: Robin J Sitten
Length: 5 hrs and 5 mins
Categories: Business, Career Skills
5 out of 5 stars (3 ratings)

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Publisher's Summary

I have a few questions for you. Are you miserable at work every day? What are you getting out of your job? Have you seen promotion opportunities open for you? Do you have good relationships with coworkers? How often are you stressed out, even after you get home? Does feedback from your boss make you feel proud or frustrated? 

I fully understand those frustrations, and, having been through all of them and more, I want to help. By sharing the principles I’ve learned in customer support roles, hopefully I can cut your learning curve and increase job satisfaction. 

In addition to sharing actionable insights on how to improve in your role, this book includes sections poking around important personal questions. Why even care about your customer service job? What can you gain from these jobs? How do you benefit from giving a full effort? I bet many of you are leaving opportunities on the table and wasting your valuable time, just like I did when I first started. 

This book contains the same advice I’d give to my younger siblings, a new coworker, or a stranger on the street. I’ve done everything I can to refine my ideas and present them in a simple yet impactful way. I’ve illustrated the concepts using a mix of personal experience, thought experiments, and logic to give you multiple perspectives. Between these varied styles, I'm confident you'll gain at least a few valuable insights as you move forward in customer service.

©2017 Donovon Jenson (P)2017 Donovon Jenson

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Great info packed into a short book

I’ve been in customer service for over 10 years and I still learned a thing or two that completely shifted how I will think and feel when working with particular customers moving forward.

Well worth listening to. I always increase the narration speed to about 1.75x, but I did find myself slowing it down and going back through certain parts so I fully understood the authors message and reasoning.

Very well written and organized, and the narrator did a great job. This audiobook is a keeper for me.

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Keep my intrest

her voice didn't bore me too death. good info. would be good for anyone in the service industry

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very insightful

i learned things that i will be implementing in my work place. well executed book and engaging