450 Things Every Hotel General Manager Should Know

450 Things Every Hotel General Manager Should Know provides a behind-the-scenes playbook for how to run a great hotel, and provides clear practical guidance for running each department, including:

• Housekeeping
• Front Office
• Food & Beverage
• Convention Services
• Engineering
• Security
• Recreation
• Finance
• Human Resources
• Sales
• Marketing
• Catering
• Revenue Management

This book also includes tips on how to Achieve Service Excellence, Inspect What You Expect, Build a Positive Culture, as well as sharing overall Leadership Strategies that lead to success.

Marylouise Fitzgibbon, Ph.D. is the author of 450 Things Every Hotel General Manager Should Know. With over 25 years of hotel experience, has worked as a General Manager at 5 different hotels, ranging from midscale to luxury, and then as a Regional General Manager, overseeing a portfolio of 10,000+ hotel rooms and 5,000+ employees. She has been personally featured in over a dozen articles about the hotel industry, including USA Today and The New York Times, and was chosen by the American Hotel & Lodging Association as their General Manager of The Year, an award that spans all hotel companies in the United States.