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Dealing with Difficult People
- Narrated by: Timothy Andrés Pabon
- Length: 3 hrs and 41 mins
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Publisher's Summary
Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create.
Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it by managing aggression, avoiding awkward situations, and keeping calm. This third edition provides brand new summary points for each chapter and the tools and techniques for dealing with difficult customers, difficult people in the digital sphere, and difficult bosses.
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What listeners say about Dealing with Difficult People
Average Customer RatingsReviews - Please select the tabs below to change the source of reviews.
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- James
- 11-19-20
unprofessional, bias
I can't tell if it's the author or the way the narrator is delivering the audiobook but the whole experience was very off putting. seems very bias and personal based.
2 people found this helpful
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- Kindle Customer
- 09-11-20
Packed with practical and useful tips
This book is among those you must read and keep readily accessible for reference. Content reflects real world situations and provides practical tips on how to deal with a variety of situations you’ll encounter at work and in your personal life… well worth the time listening/reading this book.
2 people found this helpful
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- Tim
- 01-12-22
Skip it
I liked the title of this book, so I downloaded it. I feel misled. A better title would be Dealing with Difficult Bosses, Colleagues and Customers. The primary thrust of the book is inter office interactions. It felt like a bad episode of the English version of the Office. Awkward mostly, but unlike the Office, not funny. And the American version is probably more accessible.
The author will quote Jean Sibelious saying, “Pay no attention to what the critics say. A statue has never been erected in honor of a critic.” That’s fair, so feel free to stop reading. Or if you’re a sculpture to offer your services.
The author himself recommends not reading it cover to cover but jumping to reference points as you feel practical to your situation. Have a gossip at work, here’s 3 steps. Have an overbearing bully of a boss, here is how to try and disarm him. Nothing in the book is well flushed out, just a spray and pray of ideas that may make a difference. Which if you have no idea may be helpful, but if you interacted with a human before; it’s not very ground breaking.
I’m sure this could be a useful introduction to people in management if you run a business. But it’s constantly referring to department heads, CEOs and board members and if you’re in a business of that size you shouldn’t need an introductory book at all.
I got the feeling these are the quickly copied notes from an in depth presentation that moved too fast for the scribe. Hey what was the rest of that idea….nevermind, here’s a new chapter on inappropriate emails.
I was hoping for an exploration of personality differences or emotional profiles or identifying how you are a difficult person. Some of this is given a cursory few paragraphs before getting to “Knocking the Know All” (yes a real chapter).
There are some good nuggets in here if you dislike your coworkers or boss or customer base. You’ll be better served reading anything written by John Maxwell, Patrick Lencioni, or Les McKeown.
It’s not a pleasant review, I supposed Roy might just call me difficult. But if he treats me like a co-worker he has some coping skills well in hand.
2 out of 5. You can skip it.
“Inside every poor boss is a voice that tells the boss they are a poor boss, so what do poor bosses do? They compensate they overcome their insecurity by becoming caricatures of what they think a boss should be. If no one has every trained them in people management, workforce skills or dealing with HR how are they to know? So they become belligerent, arrogant, shout, scream, manipulate, are difficult to please, selfish and immature.”
“Modern business thrives on origination & spontaneity, can you be creative within the rules? Yes you can. But sometimes you have to be creative with the rules. Soldiers follow the rules & their orders but most outstanding bravery takes place against a background of no rules or the rulebook being thrown out the window. The modern manager is nothing if not creative.”
“Just be ready with the facts, isn’t it strange how often difficult situations & difficult people are neutralized by the facts?”
1 person found this helpful
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- KEW
- 05-21-23
Content great, narration not so great
The content of the book is excellent. I think everything covered in here could help you no matter what people you work with and no matter what your position is. The problem I have with this book (to no fault of the author) is this narration. It’s clearly written in British English and narrated in American English, which wouldn’t be so bad except for the mispronunciation of the word “row” numerous times, to the point where I’m surprised no one caught it before publication. It’s “row” r-ow! (short vowel) As in an argument not row (long vowel) to row a boat… HUGE difference and spoils the narration.
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- RebelRebel
- 03-13-23
A little outdated as of 2023
There’s some fairly outdated concepts and generalizations. Definitely meant for application in a conservative environment. If you’re in a more progressive business or culture proceed with awareness of the need to be socially conscious.
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- James
- 03-13-23
Good, but not earth shattering
This book provides pretty good insights regarding intra-workplace relationships. It won’t tell you anything you don’t know, but may provide a good outside looking in perspective.
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- CW
- 02-26-23
CONTENT HAS GOOD TOOLS
The book has great tools and different perspectives outside of the we all know what we should do in various situations.
My man you have great content, delivery, delivery,
Delivery.
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- VIRGINIA, ROAD WARRIOR & GADGET GIRL
- 11-21-22
Excellent!
Well written and narrated! Great insight into the types of difficult people and how to deal with them. There are many examples of when and how to respond. Funny read at times too! I finished the whole book in one go! Yes, it was that good! After finishing this book I feel like I'm ready to try out what I just learned! I will be going back to this book from time to time to reinforce what I learned. This book was worth every penny!
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- Carlos Verdin
- 09-17-22
Very very self enlightening
In reading reviews, I’ve notice some people almost being offended at this author. Calling him bias. This is just a clear sign that the author triggered these negative and hard to deal with people by perfectly describing them. And when these hard to deal with people get triggered, they blame the author for saying it out loud, the very thing these hard to deal with people are trying to deny or hide. I loved this. Cheers
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- Gerial
- 06-22-22
Super glitchy
Could not listen because it skipped constantly. Tried to start again with the same issues.
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- C
- 09-10-21
Couldn’t get past the first 15 minutes - awful narrator
Poor chap was hired to narrate a book about resolving conflict but no one thought to check whether he could pronounce ‘row’ - a synonym for argument and a word that appears in the intro and first chapter.
Spoiler: he can’t.
2 people found this helpful
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- Jon Woodall
- 08-15-21
More than I was expecting
Fantastic book, full of valuable information and excellent references. I will be purchasing the hard copy.
JW
1 person found this helpful
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- Norbert
- 11-08-22
Worth having!
I like it!
It really helped me in:
- my past experiences reflection;
- present day to day conflicts;
- present awareness;
- prepare for future.
It is a book that needs to be listed not only once but, but as many time possible to get the best out of it!
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- Carys
- 07-13-22
very interesting
has some great idea and different tactics. I enjoyed listening to this book although its definitely directed more at work like situations and working in an office like environment. would recommend
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- Anonymous User
- 04-06-22
An insult to intelligence
when a book tells you that the loo is probably the quietest place in the office...you know the author was grasping for content
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- david oregan
- 11-09-21
should have been read by a British actor!
The AB itself is really good... BUT! the American reader cannot pronounce English words!
I always know if a book was written by a Briton and read by an American, the word ROW as in argument is pronounced as in ... your boat. A whole chapter is about arguments and to keep hearing row, row row your boat... instead of rOW as cOW.
Somerset Maugham was mog-ham. swinging the lead, which means to skive or avoid work was pronounced as lead, to go first when it refers to the metal which is pronounced LED.
many others but writing on my phone is becoming a pain in the arse as in farce.
the book is worth wadding through but voice talent... do your homework!
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- Anonymous User
- 10-01-21
Interesting but fairly obvious
A good book covering basic points. It really is infuriating that the narrator cannot pronounce the word “Row” (as in argument).
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- Duncan Maxwell
- 09-03-21
Row not Row
There are a few nuggets of advice that I noted but perhaps not a book I needed right now but was available for free so wanted to read to be ready for handling difficult people.
I would recommend this for people who haven’t read any other material on managing difficult people but otherwise not a lot of great new insights.
The narrator was a little annoying as he doesn’t seem to know the difference between the two pronunciations of the word Row, as in “to have an argument with someone” and Row as in “to get in a canoe and row down the river” and uses the wrong one again and again which is distracting. The use of “or your money back” also becomes a little annoying near the end but overall well read and a good pace.
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- Brian Chan
- 04-30-23
Practical
The book offers practical and civilised way to deal with people conflicts in different relationships and situations.
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- Anonymous User
- 03-26-23
Really worth a read
I loved this book and found the examples extremely helpful in understanding the points highlighted. Most importantly the information is helpful to turn a situation to one’s advantage.
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- Anonymous User
- 10-30-22
Poor advice from someone who lacks emotional intel
If your goal is to be seen as a condescending and robotic corporate shill; this book is for you!
Following this author's advice will only worsen your professional relationships and make life more difficult for yourself. The author's concept of a 'difficult person' seems to be anyone that is able to think critically and question authority.
Give this one a miss.
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- Jason Kelly
- 05-24-22
inspiring book
loves it, inspiring story offering ways of new enlightenment highly this book to a mature mind
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- Naris
- 11-06-21
Needs editing
The intro was formatted like a repettitive list and almost entirely made up of quotes. Might as well just read the aource material. It only got worse after that
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- Anonymous User
- 10-03-21
Less than credible scenarios
I struggled to comprehend how these suggestions could be applied in the real world. I honestly felt that I would escalate tensions further if I attempted to apply some of the lessons from this audiobook. Time will tell whether this audiobook was helpful for me or not.
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- Anonymous User
- 09-19-21
INSIGHTFUL
Easy to listen too.
Fantastic example when it came to reading out role plays.
Highly recommend for leaders who deal with diverse team and are also in businesses that are dealing with customer.
Really good tips for front facing staff dealing with customers.
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Whether you are looking to position yourself as an industry expert, extend your sphere of influence, or gain the support and backing of vital constituencies, The 7 Principles of Public Speaking will give you the tools you need to achieve your goal.
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Don't waste your money and time
- By Mart on 10-16-13
By: Richard Zeoli
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How to Be Heard
- By: Julian Treasure
- Narrated by: Julian Treasure
- Length: 12 hrs and 29 mins
- Unabridged
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Overall
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Performance
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Story
Have you ever felt like you're talking, but nobody is listening? Renowned five-time TED Talk speaker and author Julian Treasure reveals how to speak so that people listen - and how to listen so that people feel heard. As this leading sound expert demonstrates via interviews with world-class speakers, professional performers, and CEOs at the tops of their fields, the secret lies in developing simple habits that can transform our communication skills, the quality of our relationships, and our impact in the world.
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I was a bit torn at first.
- By Nate on 12-10-18
By: Julian Treasure
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Without Saying a Word
- By: Kasia Wezowski, Patryk Wezowski
- Narrated by: Kate Mulligan
- Length: 4 hrs and 44 mins
- Unabridged
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Overall
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Performance
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Story
One wrong move can undercut your message. Believe it or not, our bodies speak louder than our words. Postures, gestures, and expressions convey reams of information - and often not what you'd expect. A smile, for example, is usually considered welcoming. But crook one corner of your mouth higher, and you project superiority, subconsciously chasing other people away. Without Saying a Word explains how even the subtlest motions have meaning.
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Excellent
- By Amazon Customer on 07-24-18
By: Kasia Wezowski, and others
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Powerful Self-Confidence
- Developing Unshakeable Confidence
- By: Made for Success
- Narrated by: Zig Ziglar, Chris Widener, Laura Stack, and others
- Length: 7 hrs and 48 mins
- Unabridged
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Overall
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Performance
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Story
Self-confident people exude passion and achieve extraordinary results. Join 10 experts in self-confidence as they share the systems for what the most successful people in the world enjoy - powerful self-confidence! Powerful Self-Confidence will teach you skills to increase your emotional capacity, build an unshakable belief in yourself, and experience increased performance through self-confidence. Implement the systems and tools offered in this program, and you will cultivate a healthy and confident state of mind to propel your life forward.
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Unorganized
- By Todd williams on 07-21-21
By: Made for Success
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Change Your Questions, Change Your Life
- 10 Powerful Tools for Life and Work, 2nd Edition, Revised and Expanded
- By: Marilee Adams
- Narrated by: Suzanne Toren
- Length: 4 hrs and 43 mins
- Unabridged
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Overall
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Performance
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Story
Virtually everything we think and do is influenced by the questions we ask ourselves - from "What should I wear?" to "What should I do with my life?" Our self-esteem, relationships, and careers are all profoundly affected by these questions. Dr. Marilee Adams introduces "QuestionThinking," an easy-to-use methodology for transforming thinking, action, and results through intentional and skillful question asking.
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A Great Listen
- By Rocky on 07-27-09
By: Marilee Adams
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The Mental Toughness Advantage
- A 5-Step Program to Boost Your Resilience and Reach Your Goals
- By: Douglas Clydesdale Comstock
- Narrated by: Traber Burns
- Length: 2 hrs and 48 mins
- Unabridged
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Overall
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Performance
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Story
Mental toughness enables us to get up when we want to give up, but it's a skill that takes practice. To develop mental toughness for everyday life, The Mental Toughness Advantage offers a practical 5-step program to boost resilience and overcome every obstacle. From drafting a mission statement to executing it successfully day after day, this training program provides effective tools and strategies to apply mental toughness in your home, work, and recreational life.
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Forward-moving!
- By Christine Olze-Kraus on 01-01-21
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The 7 Principles of Public Speaking
- Proven Methods from a PR Professional
- By: Richard Zeoli
- Narrated by: Peter Johnson
- Length: 5 hrs
- Unabridged
-
Overall
-
Performance
-
Story
Whether you are looking to position yourself as an industry expert, extend your sphere of influence, or gain the support and backing of vital constituencies, The 7 Principles of Public Speaking will give you the tools you need to achieve your goal.
-
-
Don't waste your money and time
- By Mart on 10-16-13
By: Richard Zeoli
-
How to Be Heard
- By: Julian Treasure
- Narrated by: Julian Treasure
- Length: 12 hrs and 29 mins
- Unabridged
-
Overall
-
Performance
-
Story
Have you ever felt like you're talking, but nobody is listening? Renowned five-time TED Talk speaker and author Julian Treasure reveals how to speak so that people listen - and how to listen so that people feel heard. As this leading sound expert demonstrates via interviews with world-class speakers, professional performers, and CEOs at the tops of their fields, the secret lies in developing simple habits that can transform our communication skills, the quality of our relationships, and our impact in the world.
-
-
I was a bit torn at first.
- By Nate on 12-10-18
By: Julian Treasure
-
Without Saying a Word
- By: Kasia Wezowski, Patryk Wezowski
- Narrated by: Kate Mulligan
- Length: 4 hrs and 44 mins
- Unabridged
-
Overall
-
Performance
-
Story
One wrong move can undercut your message. Believe it or not, our bodies speak louder than our words. Postures, gestures, and expressions convey reams of information - and often not what you'd expect. A smile, for example, is usually considered welcoming. But crook one corner of your mouth higher, and you project superiority, subconsciously chasing other people away. Without Saying a Word explains how even the subtlest motions have meaning.
-
-
Excellent
- By Amazon Customer on 07-24-18
By: Kasia Wezowski, and others