Dealing with Difficult People

By: Roy Lilley

Narrated by: Timothy Andrés Pabon

Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create.

Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it by managing aggression, avoiding awkward situations, and keeping calm. This third edition provides brand new summary points for each chapter and the tools and techniques for dealing with difficult customers, difficult people in the digital sphere, and difficult bosses.

©2002, 2013, 2016 by Roy Lilley. (P)2019 Brilliance Publishing, Inc., all rights reserved.

Loved it to the very last sentence

This book is definitely a "must listen to" if you're becoming a Manager, supervisor, etc. Is full with pretty much years of knowledge in some hours. I'll listen to it again.

I Would,ve Gladly Paid For This Book

One of the best, direct-to-the-point advises i have ever listened about managing difficult people. I needed this book as i manage a small staff of employees on my small business.

Good, but not earth shattering

This book provides pretty good insights regarding intra-workplace relationships. It won’t tell you anything you don’t know, but may provide a good outside looking in perspective.

excellent info

Dealing with difficult coworkers can be hard. this book has great tips to help keep calm and move on with out letting them get to you.

Oh, the sniper is here. What dud Roy Say?

So many good to great ideas to get through the people jungle out there. thank you, Roy! now, to listen again and fill in my notes!