Conversational Intelligence

How Great Leaders Build Trust & Get Extraordinary Results

By: Judith E. Glaser

Narrated by: Karen Saltus

The key to success in life and business is to become a master at Conversational Intelligence. It's not about how smart you are, but how open you are to learn new and effective powerful conversational rituals that prime the brain for trust, partnership, and mutual success. Conversational Intelligence translates the wealth of new insights coming out of neuroscience from across the globe, and brings the science down to earth so people can understand and apply it in their everyday lives. Author Judith Glaser presents a framework for knowing what kind of conversations trigger the lower, more primitive brain; and what activates higher-level intelligences such as trust, integrity, empathy, and good judgment. Conversational Intelligence makes complex scientific material simple to understand and apply through a wealth of easy to use tools, examples, conversational rituals, and practices for all levels of an organization.

PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your My Library section along with the audio.

©2013 Judith E. Glaser (P)2014 Gildan Media LLC

Critic reviews

"Glaser's idea of C-IQ provides an excellent guide to improving effectiveness both on the job and outside the office and should stimulate "thinking different" among practitioners, faculty, and students of business. High recommended." ( Library Journal)

It was OK for me, but I can see the value!

I enjoyed the listen and a few of the messages made an impact on me but overall, I just didn't get much from this book. With that being said, I do think for folks who struggle with communication or feel that their messaging is never received quite as he/she intended this would be an excellent read and valuable insight would be gained.
I read this as it was a book referenced at a leadership summit I attended not so much because I felt my communication skills were lacking so for me, the return on investment was minimal.

Great insights, but noticeable differences

I bought the audible first, but due to the multiple illustrations I thought it good to also get the hard copy. Towards the end of the book I listened with the book open and noticed a number of instances where the audio and text were not consistent. The epilogue was significantly shorter as well. I don’t think the differences are not too significant, but worth noting when deciding between hard copy and audible.

Transformational read

As a person in a leadership role, I believe that this should be a part of every persons development. I have learned so much about myself and my very own thought processes whilst reading this book.

Great read

This book gives you great tips on how to be a great leader in conversations. I feel like I can apply this to my personal and professional life. I wish someone had told me about this book sooner!

Great content...but it's read by a computer.

What didn’t you like about Karen Saltus’s performance?

I'm sorry Karen, but this recording sounds like it was produced by a computer. I couldn't last even 5 minutes before I had to shut it off. I decided to read the book instead. Just a dreadful experience listening to this recording of otherwise great content.