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Publisher's Summary

With Peter Drucker's five essential questions and the help of five of today's thought leaders, this little book will challenge readers to take a close look at the very heart of their organizations and what drives them. A tool for self-assessment and transformation, answering these five questions will fundamentally change the way you work, helping you lead your organization to an exceptional level of performance.

Peter Drucker's five questions are:

  • What is our Mission? with Jim Collins
  • Who is our Customer? with Phil Kotler
  • What does the Customer Value? with Jim Kouzes
  • What are our Results? with Judith Rodin
  • What is our Plan? with V. Kasturi Rangan

    These essential questions, grounded in Peter Drucker's theories of management, will take readers on a exploration of organizational and personal self-discovery, giving them a means to assess how to be--how to develop quality, character, mind-set, values and courage. The questions lead to action. By asking these questions, readers can focus on why they are doing what they are doing in their work, and how to do it better. Designed for today's busy professionals, this brief, clear and accessible book will challenge readers to ask these provocative questions and it will stimulate spirited discussions and action within any organization, inspiring positive change and new levels of excellence, helping all to envision the future of theirs' or any organization.

  • ©2008 Leader to Leader Institute; (P)2008 Gildan Media Corp

    Critic Reviews

    "The Leader to Leader Institute has done a great service in bringing us this monograph. Good leaders come up with answers, but great leaders ask the right questions - and this wonderful work helps all leaders do exactly that." (Jim Collins, author, Good to Great and the Social Sectors)

    What members say

    Average Customer Ratings

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    • Story
    • Marty
    • East Thetford, VT, United States
    • 09-04-11

    Simple Questions - Powerful Results

    The Five Most Important Questions You Will Ever Ask About Your Organization, Peter Drucker, 2008. These five questions are essentially an organizational assessment, and although they are directed toward nonprofits, they can be used in any type of organization. The five questions are:

    1. What is our mission?
    2. Who is our customer?
    3. What does the customer value?
    4. What are our results?
    5. What is our plan?

    These five questions weave together a process of reflection an organization can undertake to determine its current reality and chart a future course. For those interested in further inquiry, Drucker lists a number of additional questions for additional exploration.

    10 of 10 people found this review helpful

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    • Elisa
    • Auburn, Alabama, United States
    • 03-12-12

    Thought Provoking

    What did you love best about The Five Most Important Questions?

    While preparing for a job interview I listened to The Five Most Important Questions present a logical way to define your organization. The questions asked help sort and prioritize organizational goals. I can see using this book to prepare for a business presentation. It did help my interview.

    Was this a book you wanted to listen to all in one sitting?

    Since it is a short book you will want to listen to in in one sitting. But you can break it up or listen to certian parts over again. It is full of good information.

    2 of 2 people found this review helpful

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    • zach
    • san jose, CA, United States
    • 10-23-12

    A very dry listen- hard to get excited.

    Though this book covers great topics, its delivered in a way that is dry and boring and hard to follow. It may be better in print where the overview can be revisited readily. I find it easy to get lost in "which of the 5 questions is he talking about now?"

    The narrator is dry white toast boring.

    1 of 1 people found this review helpful

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    Erik Synnestvedt - THE WORST NARRATOR EVER!

    What could have made this a 4 or 5-star listening experience for you?

    It's not my intention to attack the narrator but his NASAL VOICE AND POOR ENUNCIATION made it unbearable for me to listen to this audiobook.

    What did you like best about this story?

    I've always considered Peter Drucker (and Philip Kotler) to be one of my personal heroes but the narrator killed it for me!

    Would you be willing to try another one of Erik Synnestvedt’s performances?

    NO WAY! I'm sorry Erik but please if you couldn't improve your nasal voice, at least try to work on your enunciation.

    2 of 3 people found this review helpful

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    highly recommended!!

    The midst effective book to assess your organization. I plan to buy a hard choir and use it as a handy reference.