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Publisher's Summary

Let's be real - customers suck. 

Being sandwiched between needy customers and incompetent leadership at a greedy corporation sets an impossible expectation. It's Tony's job to "reset the customer experience" with no tools other than his customer-oriented attitude and expression of the company's hip and trendy culture. 

Ha ha. Right. 

Tony knows his wife might not make it through this pregnancy. She's on bedrest due to a mass in the womb and odds are it's cancerous. Every payday when bills outweigh their income, he's forced to choose between packing in hours at Pizza Corp or spending what could be the last few months with his wife....

And that's where he finds himself - staring into the customers' eyes, one after another, watching them complain about a five-minute delay on a pepperoni pizza, and Tony has to stop and wonder...is any of this worth it?

©2018 Nicholas Powers (P)2018 Nicholas Powers

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Have you worked in the service industry?

This is a brilliant book, if you’ve ever had a job in the service industry you’ll relate to it so much you will likely have some not so great flashbacks. Even if you’ve been lucky enough to never have such a job, read this anyway, and maybe, just maybe you’ll learn a thing or two about having respect for all people, no matter their station in life. Great narrator as well, a very compelling listen, I highly recommend.

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