Your audiobook is waiting…

Amaze Every Customer Every Time

52 Tools for Delivering the Most Amazing Customer Service on the Planet
Narrated by: Joe Bronzi
Length: 5 hrs and 26 mins
4.5 out of 5 stars (49 ratings)
Regular price: $19.95
$14.95/month after 30 days. Cancel anytime.

Publisher's Summary

You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business - in any market and any economy.

Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top 10 customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace's over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community.

Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn't take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools - like "Ask the extra question" and "Focus on the customer, not the money" - are simple, clear, useful for almost anybody, and supported with compelling research and stories. In this audiobook you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.

©2013 Shep Hyken (P)2014 Audible Inc.

What members say

Average Customer Ratings

Overall

  • 4.5 out of 5 stars
  • 5 Stars
    28
  • 4 Stars
    14
  • 3 Stars
    5
  • 2 Stars
    1
  • 1 Stars
    1

Performance

  • 4.5 out of 5 stars
  • 5 Stars
    21
  • 4 Stars
    12
  • 3 Stars
    4
  • 2 Stars
    1
  • 1 Stars
    1

Story

  • 4 out of 5 stars
  • 5 Stars
    19
  • 4 Stars
    12
  • 3 Stars
    5
  • 2 Stars
    2
  • 1 Stars
    1
Sort by:
  • Overall
    1 out of 5 stars
  • Performance
    1 out of 5 stars
  • Story
    1 out of 5 stars

Every business cliche you have ever heard in 52 easy steps

Take every business cliche you have ever heard, pack them into 52 categories, and repeat them 10 times. That’s the book.

Just be a good person – the best you can be – as often as you can. Treat other people as your brothers and sisters. There… Now you don’t actually have to read the book.

1 of 1 people found this review helpful

  • Overall
    5 out of 5 stars
  • Performance
    2 out of 5 stars
  • Story
    5 out of 5 stars

Great Concepts. Hard to listen too

I love the concepts in this book, but the audio is not the most clear and has a certain pitch to it that hurts my ears at a volume level any higher than low.