Strategic Performance Management

In Better, Simpler Strategy, Harvard Business School professor Felix Oberholzer-Gee provides executives with a simple tool to cut through technological complexity and market uncertainties. The Value Stick, based on proven economic mechanics, is an extraordinarily powerful tool that helps executives decide where to focus their attention and how to deepen their firm's competitive advantage.

Unleash the Power of Customer Experience: Create a Winning Program Are you ready to take your organization's customer experience (CX) to the next level? In this thrilling guide, you'll discover the tools and strategies to build an unstoppable CX management program that propels your business from good to great. Step into the role of a daring leader equipped with the knowledge to craft a top-performing CX program that adds tangible value and agility and sets your business apart from the competition. Say goodbye to obsessing over surveys and scores and instead focus on intentional business ...

This comprehensive and practical guide is your essential resource for achieving success in a constantly evolving business landscape. Tailored for students, professionals, and leaders, it provides an in-depth insight into Strategic Management and how to apply it to gain a competitive edge.

What is the best structure for a corporate management system? How to organize and advance, in a fluid way, a continuous business improvement? Are we just going to copy existing solutions or are we going to innovate our practice? In this book, I bring together new perspectives on the integration of Strategy, Tactics and Operations! Much more than just explaining OKRs (Objectives and Key Results) and KPIs (Key Performance Indicators)... Much more than theorizing process management (BPM, "Business Process Management"). Here is a real proposal to unite the best of two worlds: the strategic ...

Managing an effective sales organization is key to revenue generation, customer satisfaction, and business results. But whether you're a sales manager or leading a large sales force, it's increasingly challenging to balance success today with driving the digital sales transformation that will position your team for the future. With actionable insights and examples from many industries worldwide, the HBR Sales Management Handbook provides the resources you need to build value for your company, your customers, and your sales teams.

The essential complement to the pathbreaking Competitive Strategy, Michael E. Porter's Competitive Advantage explores the underpinnings of competitive advantage in the individual firm. Competitive Advantage introduces a whole new way of understanding what a firm does. Porter's groundbreaking concept of the value chain disaggregates a company into activities, or the discrete functions or processes that represent the elemental building blocks of competitive advantage.

There's a bewildering array of management tools out there. And they all promise to help you excel at the toughest parts of your job: defining your organization's strategic direction, managing customers and costs, and boosting workforce performance. But just 30 percent of these tools deliver as intended. Why? As Jeremy Hope and Steve Player reveal in Beyond Performance Management, while many tools are sound in theory, they're misused by most organizations. For example, executives buy and implement a tool without first asking, "What problem are we trying to solve?"

This CMA Part 1 study guide dives deep into the core concepts of financial planning, performance, and analytics, ensuring a thorough understanding of each topic. Key Features: Comprehensive Coverage: Each chapter meticulously covers the key areas of the CMA Part 1 exam, including financial planning, external financial reporting decisions, financial statement analysis, budgeting, performance management, cost management, internal controls, and more. Detailed Explanations: Concepts are explained in a straightforward manner, making complex topics accessible and easy to understand. Each chapter ...

Resilience is not an innate character trait. Whether you’re in a leadership role or working as part of a team, you need to implement strategies that build and nurture resilience. You need a resilience plan. Award-winning mental health expert Marie-Hélène Pelletier draws on her clinical practice and extensive knowledge in therapeutics and business practices to explore how resilience is the best defense against burnout and how everyone can build it in themselves—not with a one-size-fits-all plan but with strategies to help you create a custom plan.

Cost reduction...productivity improvement...customer retention...these are the promises of the Six Sigma quality management system. The Six Sigma Way reveals how GE, Motorola, and numerous other companies are successfully using Six Sigma to fine-tune products and processes, improve performance, and increase profits. Now you can hear the road map for implementing Six Sigma in your manufacturing or service organization.

Dive into the dynamic world of human resource management with "HR Essentials," a comprehensive guide that navigates through the ever-evolving workplace landscape. Are you seeking to align your company's people strategy with its overarching goals? Are you on a quest to acquire the best talent while retaining your star performers? Look no further—this groundbreaking eBook is the ultimate resource for today's HR professionals, business leaders, and anyone with a keen interest in the art of people management. Embark on a journey exploring the roots and revolutionary trends of HR with our ...

"Conquer the NCMA CPCM Exam: Your Guide to the National Contract Management Association Certified Professional Contracts Manager Exam" is an essential resource designed to help contract management professionals prepare for the CPCM exam. This comprehensive guide covers key topics and principles necessary for mastering contract management, including acquisition policy and regulations, contract lifecycle management, legal and ethical considerations, financial management, performance-based contracting, risk management, subcontract management, and strategic sourcing. Additionally, the guide ...

Facing organizational silos or resistance to change? Stakeholders pulling in different directions? Can’t align, get real buy-in, or jumpstart implementation? The problem is traditional planning no longer guarantees success. Rapid change, uncertainty, new technologies, and a flatter world call for a new approach. The award-winning Strategy-In-Action tells how companies ended the long-standing divorce between planners and implementers.

The Evolution of HR: From Personnel Management to People and Culture. This was such an interesting book to write, as we define what the People and Culture Officer responsibilities should be. Over the years, the field of Human Resources has undergone a significant transformation, evolving from a traditional focus on personnel management to a more strategic emphasis on people and culture. This shift has been driven by changing workforce dynamics, increased competition for talent, and a growing recognition of the importance of employee engagement and well-being in driving organizational ...

Since the groundbreaking work of Robert S. Kaplan and David P. Norton, the concept of the Balanced Scorecard has achieved increasing popularity in the business world. In this book, the authors draw on their extensive experience with scorecard projects to provide a step-by-step method for introducing the Balanced Scorecard into an organization. This book will provide senior and operational managers, consultants, and business academics with a comprehensive view of emerging Balanced Scorecard practice supported by both business advice and a theoretical foundation.

___________ Includes 10 Free Bonuses Many authorities on business management identify five functions of management: planning, organizing, directing, controlling, and coordinating. The planning and controlling functions often get less attention from owner-managers of businesses than they should. One way to strengthen both of these functions is through effective goal setting. Long range goals for sales, profits, competitive position, development of people, and industrial relations must be established. Then, goals are set for the current year which will lead towards the accomplishment of the ...

Cost reduction...productivity improvement...customer retention...these are the promises of the Six Sigma quality management system. The Six Sigma Way reveals how GE, Motorola, and numerous other companies are successfully using Six Sigma to fine-tune products and processes, improve performance, and increase profits. Now you can hear the road map for implementing Six Sigma in your manufacturing or service organization.

Whether you want to (1) blow the competition out of the water, (2) boost your confidence, or just (3) start winning more often, this audiobook will get you there. You will learn how to identify and remove any hindrances that may stand in your way and how to stride into each challenge, head up, with confidence and a strong desire to compete at your highest level.

"Conquer the DAWIA Level III Exam: Your Guide to the Defense Acquisition Workforce Improvement Act Advanced/Expert Level Exam" is a comprehensive resource designed to help defense acquisition professionals prepare for the DAWIA Level III certification exam. The guide covers key topics essential for advanced acquisition roles, including acquisition policy, program management, contracting, financial management, logistics, systems engineering, risk management, cybersecurity, and more. Each chapter provides in-depth explanations, practical examples, and real-world case studies to illustrate ...

"Conquer the DAWIA Level II Exam: Your Guide to the Defense Acquisition Workforce Improvement Act Intermediate/Journeyman Level Exam" is an essential resource for aspiring defense acquisition professionals. This comprehensive guide covers advanced acquisition topics such as policy, program management, contracting principles, financial management, logistics, systems engineering, risk management, performance-based contracting, and strategic sourcing. Each chapter delves into critical areas, providing detailed explanations, practical examples, and study strategies to enhance understanding and ...