Strategic Performance Management

Unleash the Power of Customer Experience: Create a Winning Program Are you ready to take your organization's customer experience (CX) to the next level? In this thrilling guide, you'll discover the tools and strategies to build an unstoppable CX management program that propels your business from good to great. Step into the role of a daring leader equipped with the knowledge to craft a top-performing CX program that adds tangible value and agility and sets your business apart from the competition. Say goodbye to obsessing over surveys and scores and instead focus on intentional business ...

LIST OF CHAPTERS: Introduction: About this Book About the Author Part I: An Overview of Strategic Planning Part II: 100 of the Most Important of Q&A Part III: Glossary of 200 of the most Important of Terms Part IV: 100 of the Most Common Challenges and best way to address them This unique publication gives leaders, managers and professionals a clear, practical and powerful guide to building strategy that actually works. Drawing on foundations laid by the world’s leading strategy thinkers (Mintzberg, Porter etc.) and real-world experience; Musab Qureshi (Consultant from the UK) distils ...

Conquer the CMA Exams: Certified Management Accountant All-in-One Study Guide delivers a concise, structured overview of the full CMA exam content, covering both Part 1 and Part 2 domains. Designed for busy professionals, this unofficial guide simplifies complex topics in financial planning, analysis, control, decision-making, and strategic financial management. Each chapter breaks down essential concepts to help candidates focus on what matters most—understanding the principles, applying them to real scenarios, and reinforcing key study priorities. This book is not intended to replace ...

The essential complement to the pathbreaking Competitive Strategy, Michael E. Porter's Competitive Advantage explores the underpinnings of competitive advantage in the individual firm. Competitive Advantage introduces a whole new way of understanding what a firm does. Porter's groundbreaking concept of the value chain disaggregates a company into activities, or the discrete functions or processes that represent the elemental building blocks of competitive advantage.

Managing an effective sales organization is key to revenue generation, customer satisfaction, and business results. But whether you're a sales manager or leading a large sales force, it's increasingly challenging to balance success today with driving the digital sales transformation that will position your team for the future. With actionable insights and examples from many industries worldwide, the HBR Sales Management Handbook provides the resources you need to build value for your company, your customers, and your sales teams.

This CMA Part 1 study guide dives deep into the core concepts of financial planning, performance, and analytics, ensuring a thorough understanding of each topic. Key Features: Comprehensive Coverage: Each chapter meticulously covers the key areas of the CMA Part 1 exam, including financial planning, external financial reporting decisions, financial statement analysis, budgeting, performance management, cost management, internal controls, and more. Detailed Explanations: Concepts are explained in a straightforward manner, making complex topics accessible and easy to understand. Each chapter ...

There's a bewildering array of management tools out there. And they all promise to help you excel at the toughest parts of your job: defining your organization's strategic direction, managing customers and costs, and boosting workforce performance. But just 30 percent of these tools deliver as intended. Why? As Jeremy Hope and Steve Player reveal in Beyond Performance Management, while many tools are sound in theory, they're misused by most organizations. For example, executives buy and implement a tool without first asking, "What problem are we trying to solve?"

Dive into the dynamic world of human resource management with "HR Essentials," a comprehensive guide that navigates through the ever-evolving workplace landscape. Are you seeking to align your company's people strategy with its overarching goals? Are you on a quest to acquire the best talent while retaining your star performers? Look no further—this groundbreaking eBook is the ultimate resource for today's HR professionals, business leaders, and anyone with a keen interest in the art of people management. Embark on a journey exploring the roots and revolutionary trends of HR with our ...

What if your business could climb higher than you ever imagined? Every great company starts with a dream—of A-players working together, thriving in a strong culture, delivering exceptional results. But somewhere along the way, that dream gets lost in the chaos of growth. In Peak Performance, visionary coach Gregory Cleary reveals the proven system behind dozens of high-value business transformations. Built on five foundational principles—People, Purpose, Playbooks, Performance, and Profits—the Pinnacle Formula helps leaders unlock clarity, build unstoppable teams, and scale with confidence.

In Better, Simpler Strategy, Harvard Business School professor Felix Oberholzer-Gee provides executives with a simple tool to cut through technological complexity and market uncertainties. The Value Stick, based on proven economic mechanics, is an extraordinarily powerful tool that helps executives decide where to focus their attention and how to deepen their firm's competitive advantage.

Cost reduction...productivity improvement...customer retention...these are the promises of the Six Sigma quality management system. The Six Sigma Way reveals how GE, Motorola, and numerous other companies are successfully using Six Sigma to fine-tune products and processes, improve performance, and increase profits. Now you can hear the road map for implementing Six Sigma in your manufacturing or service organization.

LIST OF CHAPTERS: Introduction About this Book About the Author Part I: An Overview of Strategic Planning Part II: 100 of the Most Important of Q&A Part III: Glossary of 200 of the Most Important of Terms Part IV: 100 of the Most Common Challenges and the Best Way to Address Them This unique publication gives leaders, managers and professionals a clear, practical and powerful guide to building strategy that actually works. Drawing on foundations laid by the world’s leading strategy thinkers (Mintzberg, Porter etc.) and real-world experience; Musab Qureshi (Management Consultant from the ...

HR 2.0: Rebooting the People & Profit Engine of Tomorrow – Redefining Talent Strategy and Performance Culture for Sustainable Growth: Unlock the Future of HR. Transform People into Performance. HR 2.0 is not just a book—it's a blueprint for reimagining Human Resources as a strategic powerhouse in the age of digital disruption, ESG mandates, and rapid workforce evolution. Packed with real-world Case Studies, Futuristic insights, and Field-tested Frameworks, this book equips CHROs, HR leaders, and CEOs with the tools to: Build high-impact competency-based hiring systems Create agile ...

Resilience is not an innate character trait. Whether you’re in a leadership role or working as part of a team, you need to implement strategies that build and nurture resilience. You need a resilience plan. Award-winning mental health expert Marie-Hélène Pelletier draws on her clinical practice and extensive knowledge in therapeutics and business practices to explore how resilience is the best defense against burnout and how everyone can build it in themselves—not with a one-size-fits-all plan but with strategies to help you create a custom plan.

What is the best structure for a corporate management system? How to organize and advance, in a fluid way, a continuous business improvement? Are we just going to copy existing solutions or are we going to innovate our practice? In this book, I bring together new perspectives on the integration of Strategy, Tactics and Operations! Much more than just explaining OKRs (Objectives and Key Results) and KPIs (Key Performance Indicators)... Much more than theorizing process management (BPM, "Business Process Management"). Here is a real proposal to unite the best of two worlds: the strategic ...

Transform your leadership capabilities in record time, even if you've faced obstacles and setbacks along the way. Are you constantly facing leadership challenges that make it difficult to steer your team effectively? Do you find yourself grappling with the rapid pace of change and worrying about how to grow and scale your business confidently? The journey to exceptional leadership begins here. If you're an entrepreneur or business leader overwhelmed with perfecting your leadership skills, you’re in the right place. My Leadership Development Skills Made Simple is meticulously crafted for ...

"Conquer the NCMA CPCM Exam: Your Guide to the National Contract Management Association Certified Professional Contracts Manager Exam" is an essential resource designed to help contract management professionals prepare for the CPCM exam. This comprehensive guide covers key topics and principles necessary for mastering contract management, including acquisition policy and regulations, contract lifecycle management, legal and ethical considerations, financial management, performance-based contracting, risk management, subcontract management, and strategic sourcing. Additionally, the guide ...

Decisions shape organizations. Decisiveness defines leaders. In today’s volatile, fast-paced world, hesitation isn’t just costly—it’s fatal. Organizations are drowning in data but starving for insights, paralyzed by complexity, and slowed by misaligned strategies. The leaders who thrive aren’t just fast or bold—they’re decisively aligned. The Decisive Company by Steve Elliott redefines decision-making for the modern enterprise.

Since the groundbreaking work of Robert S. Kaplan and David P. Norton, the concept of the Balanced Scorecard has achieved increasing popularity in the business world. In this book, the authors draw on their extensive experience with scorecard projects to provide a step-by-step method for introducing the Balanced Scorecard into an organization. This book will provide senior and operational managers, consultants, and business academics with a comprehensive view of emerging Balanced Scorecard practice supported by both business advice and a theoretical foundation.

LIST OF CHAPTERS: Introduction About this Book About the Author Part I: An Overview of Strategic Planning Part II: 100 of the Most Important of Q&A Part III: Glossary of 200 of the Most Important of Terms Part IV: 100 of the Most Common Challenges and the Best Way to Address Them This unique publication gives leaders, managers and professionals a clear, practical and powerful guide to building strategy that actually works. Drawing on foundations laid by the world’s leading strategy thinkers (Mintzberg, Porter etc.) and real-world experience; Musab Qureshi (Management Consultant from the ...