Productive Conflict

In the modern workplace, conflict has become a dirty word. After all, conflict is antithetical to teamwork, employee engagement, and a positive company culture. Or is it? The truth is that our teams and organizations require conflict to get things done. But we avoid conflict and build up conflict debt by deferring and dodging the difficult decisions. Our organizations are paying the price - becoming less productive, less innovative, and less competitive.

Managing Conflict at Work provides practical guidance on how to prevent, contain and resolve conflict in the workplace. It demonstrates how effective conflict management can have a powerful impact on the way organizations channel their energies, encouraging positive mindsets and building stronger and happier workforces. Aimed not just at mediators and conflict practitioners, but at staff managers and anyone who needs to deal with people disputes, the book emphasises simple and practical ways for dealing with conflict situations.

In today’s fast-paced and ever-evolving professional world, working with diverse personality types is not just a challenge but a necessity. One of the most difficult personalities to manage is the narcissist—a self-centered, often manipulative individual who can dominate the workplace environment, disrupt team dynamics, and diminish morale. But what if there was a proven way to turn their unique traits into tools for success, instead of triggers for chaos? In Working With Anyone, you’ll discover a groundbreaking 4-step blueprint to navigating narcissistic personalities at work. This ...

Facilitating with Ease! has become the go-to handbook for those who lead meetings, training, and other business gatherings. Packed with information, effective practices, and invaluable advice, this book is the comprehensive handbook for anyone who believes meetings should be productive, relevant, and as short as possible. Dozens of exercises, surveys, and checklists will help transform anyone into a skilled facilitator, and clear, actionable guidance makes implementation a breeze.  

Did you know that Emotional Intelligence (EI) is a better predictor of success than IQ? You can have all the skills and smarts, but if you aren’t great with people, your personal and professional life will always fall short of your expectations. In every sector, from teaching to manufacturing to law enforcement, brains and brawn no longer cut it. The ability to interact well with others—peers, subordinates, and clients—is what makes candidates highly desirable in today’s competitive market. Improving your EI is not about sitting in a circle and singing kumbaya. It’s about becoming...

Have you ever walked away from an argument and suddenly thought of all the brilliant things you wish you'd said? Do you avoid certain family members and colleagues because of bitter, festering tension that you can't figure out how to address? Now, finally, there's a solution: a new framework...

Peter Bregman, author of the Wall Street Journal bestseller 18 Minutes, offers strategies to replace energy-wasting, counter-productive habits that commonly derail us with truly effective ones. The things we want most—peace of mind, fulfilling relationships, to do well at work—are...

Drawing on advice from the world’s leading experts on conflict and communication—from relationship scientists to hostage negotiators to diplomats—Ian Leslie, a columnist for the New Statesman, shows us how to transform the heat of conflict, disagreement and argument into the light of...

Conflict is where the best decisions, strongest relationships and most creative work come from. The trouble is, almost nobody is taught how to do it well. We treat tension as a sign that something’s gone wrong, when it’s usually a sign that something matters. But conflict is a skill, and...

“Creative abrasion” sounds like progress. In practice, it usually means louder meetings, bruised relationships, and the same arguments on repeat. This book is for anyone who has watched a team: • agree in the meeting and disagree in execution • debate brilliantly and decide slowly • confuse friction with rigor • call conflict “healthy” while nothing actually changes Creative Abrasion Is Not a Strategy replaces personality-based advice with a simple operational truth: disagreement only matters when it reliably becomes a decision people can execute. Inside, you’ll learn how ...

Straight-talking, bestselling Pitbull of Parenting Larry Winget says "This is not a fix your kid book. It's a fix the way you parent book. You owe it to your kids to parent with a plan!"Being a parent is the toughest job in the world, especially with the increasing number of negative influences...

What is the secret of happy relationships? How do companies build collaborative cultures? What lies behind some of the greatest scientific and creative breakthroughs? The surprising answer is: conflict. Whether it's at work, at home or in public, confronting our differences is the only way to make the most out of them. How to Disagree is about how to do that successfully.

Psychological safety is often treated like a soft skill, a cultural buzzword, or a promise that no one on a team should ever feel uncomfortable. That is not what it is. In Psychological Safety Is Not Comfort, Artemis Ellis makes the case that healthy teams are not tension-free. They are strong enough to handle tension without humiliation, retaliation, or silence becoming the default. This practical guide explores why so many teams confuse safety with agreement, politeness, or emotional ease—and what that confusion costs them in trust, accountability, feedback, and decision-making. Inside,...