Mostrando resultados por autor "The Customer Service Training Institute" en Todas las categorías

The telephone is one of the most useful business tools available today. However, if used wrong, it can do more harm than good. Learn how to effectively use this important instrument to create the best customer experience possible for each and every customer.

Servicing equipment and products is only part of the technicians job. Handling the customer properly is the other part andfor the technician to be truly successful, he must know how to fix the equipment and the customer. Get the skills you need to perform at your very best with this easy to read and extremely effective training manual.

Managers & Supervisors play a critical role in the Customer Service process. Learn how you can help your staff provide the ultimate customer service experience for all your customers.

Our customers are the most important parts of our business. Without them we simply could not exist. But what do you do when some of those customers get upset and make outrageous or unreasonable demands? What do you do when customers ask for things they are not entitled to and threaten to take their business elsewhere if they don't get what they want? "The Customer is Always Right" tackles these situations and others that can cause your customers to leave and go to the competition. We show you how to resolve even the most difficult situations and please the most difficult customers. We also ...

Difficult people are part of our everyday lives. We cannot ignore them and we cannot escape them. We might encounter them at work, in our personal lives and even in stores and in our neighborhood. The good thing is that it is often easy to deal with difficult people by taking some very easy yet extremely effective approaches to the problem. Dealing with Difficult People will show you how to identify which kind of person you are dealing with and how to figure out the best approach. No one approach will work on everyone and we show you how to pick the best approach or plan of action for your ...

*The Customer Experience Manual: Training Everyone in the Art of Exceptional Service* Great customer experience isn’t a department — it’s a culture. In today’s competitive marketplace, products can be copied and prices can be matched. What truly sets organizations apart is how customers feel at every interaction. Yet many teams lack a clear, practical framework for delivering consistently exceptional service. The Customer Experience Manual is a step-by-step guide designed to help leaders, managers, and frontline employees master the skills that create loyalty, trust, and long-term ...

No two people are exactly the same and if you try and use the same approach with everyone you will not be successful! Learn how to quickly discover the best way to approach any kind of customer so that you can provide the very best customer service experience.

Sales is a critical part of any business. Being able to close more sales or increase the size of every sale is critical to both the success of the business and of the salesperson as well. Observation Selling shows you the way to close more sales and to sell more products to every customer. We show you how to pick the products you show the customer to have the greatest chances for success and sales growth. Whether you are a business owner or a commissioned salesperson, Observation Selling will give you valuable tools to add to your sales arsenal. These tools are easy to learn and even easier...

Today listening skills are more important than ever before. With the increased cost or products and service, mistakes or misunderstanding can waste a lot of time and resources. In the business world, miscommunication can costs millions of dollars in lost revenue and lost time. In your personal life, miscommunication can cause problems and even damage or end relationships. The problem is that most people never give any thought when it comes to really listening to what people say. they make basi mistakes that result in wrong decisions, misguided efforts and misunderstanding that can wind up ...

Time is the great equalizer in life. No matter who you are or who you know, you only get 24 hours in a day. No matter how rich or poor you are, you only get 24 hours in a day. It's what you manage to do with those 24 hours that make all the difference in the world. Some people manage to get more done in less time because they understand some very simple and easy concepts that enable them to waste less time and get more things done. It's not always about working harder. Most of the time it's about working smarter and becoming more efficient. that's exactly what "Time Management Skills" is ...

When it comes to communicating with other people, how we deliver our message is often more important than the message itself. The words we use and the way we speak those words often has a profound impact on how our message is received and understood. So it makes sense to understand how to best communicate with others. "Open Mouth, Remove Foot" will take you step by step through the entire communication process so you will not only know what to say but how to say it and when to say it. Choosing the right words, approach and time will allow you to deliver your message in the most efficient ...

Success means different things to different people. The Success Solution gives anyone the information they need to achieve everything they want to in life. We cover everything from determining what success means to you, to creating a personal success plan and implementing that plan in such a way as to give you the best possible chance of success. We give you over 85 easy yet very effective ways to bring success into your life. These are the same tips and techniques used by successful people all over the world. We bring each and every one of these to you in an easy to read format that anyone...

Every business wants their customers to come back again and again and again. They want them to keep purchasing their products and services. It costs more today than ever before to bring a brand new customer through the doors so retaining existing customers is critical to your success. But competition today is also greater than any time other in our history. On-line businesses make competition fierce and even cut-throat. But the great news is that it is easy to create a business where customers WANT to come back. In fact they are EAGER to come back. In "Creating Customers for Life" we show ...