Episodios

  • Why Coaching Might Be the Missing Piece in Your Healthcare Career
    Nov 25 2025
    What happens when you combine a lifetime of service, leadership, and a deep desire to uplift others?In this inspiring episode, Dr. Andrea Austin welcomes Paula Drivas, as she shares how her changemaking story started at age 13 as a candy striper in Queens and how a simple request to transfer to the emergency department shaped her life’s purpose. She walks listeners through an expansive 33-year career spanning emergency medicine, internal medicine, orthopedics, urgent care, academia, and leadership, culminating in her transition into coaching and medical administration.This conversation honors the evolution of medicine over three decades, from the loss of autonomy to intensifying metrics, and how Paula found her own path by listening to her heart, embracing spontaneity, and pursuing an MBA to impact healthcare at a systems level.A pivotal moment arrived when Paula experienced coaching for the first time during the pandemic, sparking an “aha” that shifted everything. She describes how coaching unlocked clarity she didn’t know she needed and how it inspired her to create the Provider Coach Project to offer free access to coaching for medical students, PA students, nurses, residents, and clinicians.The episode explores the urgent need for coaching in medicine, the role of value work, the emotional toll of modern healthcare, the DISC assessment as a tool for team growth, and why no one should have to navigate a healthcare career alone.This is a deeply human, energizing conversation about purpose, service, and building a future where every healthcare professional feels supported and empowered.You’ll Hear How They:Recognize changemaking moments early and follow them Navigate a nonlinear healthcare career with courage and openness Balance patient care with leadership, business demands, and personal growth Use coaching to unlock self-awareness, purpose, and sustainable decision-making Challenge the financial barriers that keep trainees from accessing coaching Apply DISC assessment insights to strengthen teams and improve communication Address burnout, emotional labor, and the realities of emergency medicine Build new models of support for clinicians across all stages of training If you’ve ever questioned your next step, felt the weight of modern medicine, or wondered how coaching could shift your career, this episode is for you.About the Guest:“Follow your heart. Never say never. You don’t know where life is going to take you.” – Paula DrivasPaula Drivas, PA-C, MBA is a Master Certified Physician Coach, seasoned emergency medicine PA, urgent care medical director, and founder of the Provider Coach Project, a nonprofit dedicated to reducing financial barriers to coaching for healthcare professionals and trainees.Over her 33-year career, Paula has practiced emergency medicine, internal medicine, urgent care, orthopedics, and medical education, and has served in multiple leadership roles. She holds an MBA and trained as a coach at the Physician Coaching Institute.Paula is passionate about empowerment, reflection, and helping clinicians reconnect to meaning and joy in their work.📍 Connect with PaulaWebsite: https://www.providerscoachproject.org 📚 Resources + MentionsPhysician Coaching InstituteProvider Coach ProjectDISC Assessment for communication + leadershipJen Sincero — You Are a BadassJefferson Fisher — “Leave it on the table”🔑 Top 3 Key Takeaways:Coaching is essential, not optional, for the future of healthcare: Paula highlights how coaching helps clinicians make value-aligned decisions, navigate burnout, and reclaim agency—especially in a system strained by complexity and moral distress.Your career doesn’t have to be linear. Follow your heart: Paula’s journey—from adolescent volunteer to emergency medicine PA to medical director and nonprofit founder—shows the power of staying open to unexpected paths. No one should navigate medicine alone: Through the Provider Coach Project, Paula advocates for accessible coaching that removes financial barriers and ensures every trainee and clinician has support, clarity, and a safe space to grow.🩺 About the Host:Dr. Andrea Austin is a board-certified emergency physician, educator, and passionate advocate for system-level change in healthcare. As the creator and host of Heartline: Changemaking in Healthcare, Dr. Austin brings curiosity, compassion, and bold honesty to conversations with leaders who are challenging the norms and reshaping medicine from the inside out.With decades of experience in high-pressure clinical environments, Andrea has seen firsthand the cracks in the system—and the people working to repair them. Whether she’s mentoring residents, speaking on national stages, or recording with a fellow disruptor, she centers one theme: change doesn’t happen in isolation. It happens heart to heart.💫 About the Show:Heartline: Changemaking in Healthcare isn’t just a podcast—it’s a pulse check on...
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    44 m
  • Strength with Soft Edges: Dr. Kat Landa on Women, Leadership, and Compassion in Uniform
    Nov 18 2025
    What happens when compassion, strength, and military medicine collide?In this Echo Episode, Dr. Andrea Austin speaks with Dr. Kat Landa, a Navy emergency physician whose career has taken her from a nontraditional path in medical school to a groundbreaking role as the first female battalion doctor assigned to a Marine Corps artillery unit.Kat recounts her childhood working in nursing homes, discovering medicine through geriatrics, and initially matching into family medicine before realizing her passion for emergency medicine. Her story takes a dramatic turn when she is unexpectedly assigned to 29 Palms as the first woman integrated into a previously all-male combat arms battalion—an environment shaped by intense hierarchy, alpha culture, and unspoken rules.She shares vividly, the shock of Marines lining up with “testicular pain” to see the new female doctor, navigating sexism, boundaries, and expectations to be the battalion’s “warm fuzzy”, the emotional labor women physicians disproportionately shoulder, the traumatic burden many Marines carry through TBI, PTSD, and toxic norms, the deep meaning she found advocating for vulnerable service members—sometimes saving lives and how burnout, deployment, and personal crisis pushed her toward meditation and self-reclamation Dr. Landa’s journey is raw, insightful, and deeply human, a reminder that leadership requires both backbone and heart, especially when systems aren’t built with you in mind.You’ll hear how they:Navigate gender bias and male-dominated culture while staying authenticBuild boundaries to survive overwhelming workloads and emotional laborUse compassion strategically—in 45-second doses—to transform patient interactionsAdvocate for Marines suffering from PTSD, TBI, and weight-related stigmaRecover from burnout through meditation, mindful routines, and self-care practicesFind strength in vulnerability and redefine what it means to lead in uniform If you’ve ever struggled to find your voice in a demanding system, this episode will move you, challenge you, and help you rediscover your center.About the Guest:“At your core, it’s still just you—and you have control over you.” – Dr. Kat LandaDr. Kat Landa is a Navy emergency medicine physician whose career spans urgent care, family medicine internship, operational medicine with the Marine Corps, multiple deployments, and emergency department leadership.She was one of the first women assigned to a Marine Corps artillery battalion, where she learned to navigate gender dynamics, advocate for Marines suffering from invisible wounds, and lead with courage and compassion.Her interests include meditation, women’s leadership, stress physiology, military wellness, and redefining what it means to thrive in demanding environments.📍 Connect with KatShe will soon launch a public-facing Instagram (to be added here when available).Show notes will be updated once her profile is live.📚 Resources + Mentions:Meditation practices for stress reduction Concepts from military medicine: GMO tours, HPSP pathway Research on compassion in clinical encounters (45-second compassion study) Discussions on gender dynamics in medicine and the military 🔑 Top 3 Key Takeaways:Soft heart, strong back: Compassion and boundaries can coexist.Kat’s story shows that warmth doesn’t undermine authority—when combined with firm boundaries, it builds trust and impact.Advocacy saves lives: Her willingness to push for care, evaluation, and disability processing protected Marines who were suffering silently from PTSD, TBI, and burnout.Your center is your anchor: Meditation, walking, mindful habits, and internal stillness helped her survive operational chaos, Afghanistan deployment stress, and professional overwhelm.🩺 About the Host:Dr. Andrea Austin is a board-certified emergency physician, educator, and passionate advocate for system-level change in healthcare. As the creator and host of Heartline: Changemaking in Healthcare, Dr. Austin brings curiosity, compassion, and bold honesty to conversations with leaders who are challenging the norms and reshaping medicine from the inside out.With decades of experience in high-pressure clinical environments, Andrea has seen firsthand the cracks in the system—and the people working to repair them. Whether she’s mentoring residents, speaking on national stages, or recording with a fellow disruptor, she centers one theme: change doesn’t happen in isolation. It happens heart to heart.💫 About the Show:Heartline: Changemaking in Healthcare isn’t just a podcast—it’s a pulse check on what’s possible.Hosted by emergency physician and educator Dr. Andrea Austin, Heartline features conversations with healthcare leaders, innovators, and quiet disruptors who are challenging the way things have always been done.Each episode explores real stories of change—from redefining leadership and communication, to reimagining systems built on burnout and...
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    49 m
  • Building a Workforce That Heals: Van Ton-Quinlivan’s Vision for America’s Care Future
    Nov 11 2025
    How do we solve one of healthcare’s biggest crises—the workforce shortage—while making opportunity more equitable?In this enlightening episode, Dr. Andrea Austin interviews Van Ton-Quinlivan, founder and CEO of Futuro Health and a key voice in reimagining workforce development. Van shares her powerful personal story—from refugee beginnings to shaping California’s healthcare education strategy—and the values that fuel her changemaking leadership: courage, equity, and collaboration.Together, Andrea and Van explore:The urgent shortage of allied healthcare professionals and the demographic time bomb accelerating demand.How Futuro Health is helping thousands of adults from underserved communities earn healthcare credentials debt-free.Why employers must stop competing for talent puddles and start collaborating to build talent pools.The role of AI in upskilling and the promise of flexible, fast, accessible training.How mindset shifts—from scarcity to abundance—can reshape healthcare’s future. Through vivid examples and real stories—like Tamika, a hospital security guard turned phlebotomist—Van illustrates how unlocking human potential can rebuild the workforce from the ground up.If you’re a healthcare leader, educator, or clinician wondering how to strengthen the system while expanding opportunity, this episode will leave you inspired to think bigger and act bolder.About the Guest:“When it comes to workforce development, it’s a team sport, not an individual sport.” – Van Ton-QuinlivanVan Ton-Quinlivan is a nationally recognized workforce development innovator and the founder and CEO of Futuro Health, a nonprofit creating the nation’s largest network of allied healthcare workers. Appointed by California Governor Gavin Newsom, she chairs the state’s Healthcare Workforce Education and Training Council and has been named one of the Top 50 Women Leaders in Healthcare (2024) and Top 100 Influential Higher Education Leaders (2025).A refugee from Vietnam, Van’s journey from the daughter of a brain surgeon and teacher to an influential changemaker embodies resilience and purpose. She holds dual graduate degrees in Education Policy and Business from Stanford University and is the author and podcast host of Workforce RX, where she highlights agile, multicultural solutions for the future of work and health.📍 Connect with Van:Website: futurohealth.orgLinkedIn : https://www.linkedin.com/in/vtquinlivanPodcast: Workforce RX Book: Workforce RX: Agile and Inclusive Strategies for the Future of WorkResources + MentionsFuturo Health California Healthcare Workforce Education and Training Council World Health Organization & G7 Brain Economy Summit Built to Last by Jim Collins Caring With Courage (BBC Nursing Series)🔑 Top 3 Key TakeawaysCollaboration Over Competition: Healthcare workforce shortages can’t be solved in silos. Hospitals, schools, and communities must collaborate to create talent pools—not compete for limited candidates. Rethink who your “competitors” really are. Unlock Opportunity, Don’t Just Fill Jobs: Education debt, rigid schedules, and unclear navigation block entry into healthcare. Provide flexible learning, clear pathways, and support networks so workers can thrive and persist.Anchor in Values, Not Fear: Whether you’re leading an organization or your own career shift, rediscover your core values. Courageous, value-driven decisions—like stepping off the 27th floor to start anew—open doors to impact and fulfillment.🩺 About the Host:Dr. Andrea Austin is a board-certified emergency physician, educator, and passionate advocate for system-level change in healthcare. As the creator and host of Heartline: Changemaking in Healthcare, Dr. Austin brings curiosity, compassion, and bold honesty to conversations with leaders who are challenging the norms and reshaping medicine from the inside out.With decades of experience in high-pressure clinical environments, Andrea has seen firsthand the cracks in the system—and the people working to repair them. Whether she’s mentoring residents, speaking on national stages, or recording with a fellow disruptor, she centers one theme: change doesn’t happen in isolation. It happens heart to heart.💫 About the ShowHeartline: Changemaking in Healthcare isn’t just a podcast—it’s a pulse check on what’s possible.Hosted by emergency physician and educator Dr. Andrea Austin, Heartline features conversations with healthcare leaders, innovators, and quiet disruptors who are challenging the way things have always been done.Each episode explores real stories of change—from redefining leadership and communication, to reimagining systems built on burnout and hierarchy. This is a space for truth-telling, for asking better questions, and for reconnecting with the reason we all got into medicine in the first place: to make it better.This isn’t about perfection. It’s about progress—with heart.------------------...
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    35 m
  • Conflict as Catalyst: Physician Resilience and Teamwork in Medical Education
    Oct 28 2025
    What happens when a simple act of initiative in the OR sparks a lifelong pursuit of conflict resolution and systemic change in medicine?In this inspiring episode, Dr. Andrea Austin chats with Dr. Lee Sharma about her path from private practice frustrations to earning a master's in conflict resolution amid burnout doubts. Lee recounts her "aha" moment assisting in a delayed C-section, realizing small actions foster teamwork and belonging. She discusses overcoming conflict avoidance, the emotional "bank account" in healthcare relationships, and scripting responses to personal attacks. Now in her 24-year solo practice and a health policy fellowship, Lee emphasizes listening to understand, pausing to respond, and viewing conflict as opportunity.You’ll hear how they: Build team belonging through "assists" and emotional investments for better patient outcomes Handle conflict by listening to understand, not respond, and redirecting personal attacks back to the core issue Advocate for autonomy, competency, and relational skills to combat burnout and improve healthcare systems Inspire change through vulnerability, scripting hard conversations, and pursuing additional education like conflict resolution degreesIf you’re facing workplace conflicts or seeking to reignite your passion in medicine, this episode provides honest insights and practical strategies for personal and systemic transformation.About the Guest"Conflict is not good or bad—it's an opportunity to improve and deepen relationships." – Dr. Lee SharmaDr. Lee Sharma is a board-certified OB/GYN in private practice for 24 years, with a master's in conflict resolution from Columbia College. Host of the podcast Scalpel and Sword, she consults on dispute systems, leadership, and conflict skills for hospitals and physicians. A health policy fellow at Brandeis University's Heller School, Lee advocates for women's health, teamwork, and systemic change, drawing from her experiences in Auburn, Alabama, where she returned to practice after training.📍 Connect with Lee 📧 Email: scalpelandsword@gmail.com 🌐 Website: East Alabama Health - Dr. SharmaPodcast: Scalpel and Sword 📚 Resources + Mentions 🔗 Getting to Yes by Roger Fisher and William Ury 🔗 Caring Leadership in Turbulent Times by Josh Hartzell 🔗 Brandeis University Heller School Health Policy Fellowship (with Physicians Foundation)🔗 State Medical Association Meetings (e.g., Alabama Medical Association) 🔗 Resa Lewiss (keynote speaker on women's health and advocacy)🔑 Top 3 Key Takeaways Foster Belonging Through Assists: Recognize needs and lend a hand without waiting to be asked, building emotional "bank accounts" for stronger teams. Try one "assist" this week to enhance workplace fulfillment and patient care. Listen to Understand, Not Respond: In conflicts, pause and redirect personal attacks back to the core issue (e.g., "That's not what we're focusing on right now"). Practice scripting responses to stay composed and refocus on patient outcomes. View Conflict as Opportunity: Embrace vulnerability in hard conversations—admit "I don't know, but I'll find out"—to deepen relationships and drive change. Start with one reflective pause in a tense moment to turn challenges into growth.🩺 About the Host:Dr. Andrea Austin is a board-certified emergency physician, educator, and passionate advocate for system-level change in healthcare. As the creator and host of Heartline: Changemaking in Healthcare, Dr. Austin brings curiosity, compassion, and bold honesty to conversations with leaders who are challenging the norms and reshaping medicine from the inside out.With decades of experience in high-pressure clinical environments, Andrea has seen firsthand the cracks in the system—and the people working to repair them. Whether she’s mentoring residents, speaking on national stages, or recording with a fellow disruptor, she centers one theme: change doesn’t happen in isolation. It happens heart to heart.💫 About the Show:Heartline: Changemaking in Healthcare isn’t just a podcast—it’s a pulse check on what’s possible.Hosted by emergency physician and educator Dr. Andrea Austin, Heartline features conversations with healthcare leaders, innovators, and quiet disruptors who are challenging the way things have always been done.Each episode explores real stories of change—from redefining leadership and communication, to reimagining systems built on burnout and hierarchy. This is a space for truth-telling, for asking better questions, and for reconnecting with the reason we all got into medicine in the first place: to make it better.This isn’t about perfection. It’s about progress—with heart. 🎓 Upcoming Events & Opportunities🔥 ⁠⁠Recalibrate: Group Coaching for Physicians⁠⁠Starting 2026, I’ll be co-leading Recalibrate with psychologist and coach Sharee Johnson. This 6-month group coaching program supports ...
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    47 m
  • Audio Healing: Fighting Misinformation with Stories
    Oct 21 2025
    How can podcasting transform the way we deliver health information to patients and providers?In this episode, Dr. Andrea Austin speaks with Dan Kendall, as he recounts his path from a sales career at Siemens to launching Digital Health Today in 2016, inspired by his family’s experience with multiple sclerosis and his daughter’s type 1 diabetes diagnosis. He discusses the power of podcasting to fill gaps in patient education, combat misinformation, and create human-centered content. From launching the Health Podcast Summit to developing Health Unmuted miniseries, Dan emphasizes serving niche audiences with authentic, trustworthy stories. The conversation explores challenges like funding, the allure of misinformation, and the need for ongoing dialogue to rebuild trust in healthcare.You’ll hear how they:Address the gap in patient education by creating audio miniseries tailored to newly diagnosed patientsCombat misinformation by prioritizing storytelling that’s evidence-based and human-centeredAdvocate for podcasting as a tool to empower patients and providers during commutes, workouts, or daily routinesInspire hope through a Health Content Integrity Pledge to ensure transparency and trust in health mediaIf you’re passionate about health communication or seeking ways to make patient education more accessible, this episode offers practical insights and a vision for change.About the Guests“Podcasting meets people where they are, filling the spaces between activities with transformative knowledge.” – Dan KendallDan Kendall is the founder of Mission-Based Media, a digital media company dedicated to engaging, educating, and empowering audiences through trustworthy health information. With platforms like Health Podcast Network, Health Podcast Summit, and Health Unmuted, Dan leverages podcasting to deliver evidence-based content. Inspired by his family’s experience with chronic illness, including his daughter’s type 1 diabetes, he’s committed to making health information accessible and impactful. A Virginia Tech alum, Dan’s work is guided by the principle of service: Ut Prosim (“That I May Serve”).📍 Connect with DanWebsite: https://missionbasedmedia.comLinkedIn: https://linkedin.com/in/dankendallHealth Podcast Summit: https://healthpodcastsummit.com 📚 Resources + Mentions🔗 Earn It by Steve Pratt🔗 Health Content Integrity Pledge (Health Podcast Summit)🔗 Digital Health Today Podcast🔗 Health Unmuted Miniseries🔗 Rebel Healthcare by Susanna Fox🔗 Coalition for Trust in Health and Science🔗 World Economic Forum Zero Health Gaps Pledge🔑 Top 3 Key TakeawaysServe your audience: Create podcasts that address specific listener needs, like patient education miniseries for newly diagnosed conditions, to empower and inform.Combat misinformation with storytelling: High-quality, evidence-based content can engage audiences by being relatable and authentic, countering the allure of sensationalist narratives.Keep talking and listening: Rebuild trust in healthcare by fostering open dialogue, challenging personal biases, and standing shoulder-to-shoulder to solve systemic problems.🩺 About the HostDr. Andrea Austin is a board-certified emergency physician, educator, and passionate advocate for system-level change in healthcare. As the creator and host of Heartline: Changemaking in Healthcare, Dr. Austin brings curiosity, compassion, and bold honesty to conversations with leaders who are challenging the norms and reshaping medicine from the inside out.With decades of experience in high-pressure clinical environments, Andrea has seen firsthand the cracks in the system—and the people working to repair them. Whether she’s mentoring residents, speaking on national stages, or recording with a fellow disruptor, she centers one theme: change doesn’t happen in isolation. It happens heart to heart.💫 About the ShowHeartline: Changemaking in Healthcare isn’t just a podcast—it’s a pulse check on what’s possible.Hosted by emergency physician and educator Dr. Andrea Austin, Heartline features conversations with healthcare leaders, innovators, and quiet disruptors who are challenging the way things have always been done.Each episode explores real stories of change—from redefining leadership and communication, to reimagining systems built on burnout and hierarchy. This is a space for truth-telling, for asking better questions, and for reconnecting with the reason we all got into medicine in the first place: to make it better.This isn’t about perfection. It’s about progress—with heart. 🎓 Upcoming Events & Opportunities🔥 ⁠⁠Recalibrate: Group Coaching for Physicians⁠⁠Starting 2026, I’ll be co-leading Recalibrate with psychologist and coach Sharee Johnson. This 6-month group coaching program supports physicians in rediscovering mindfulness, meaning, and wholehearted practice. I'm an alum myself—this program transformed my career. Learn more and ...
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    43 m
  • Part 3: Opening Your Own Practice
    Oct 14 2025
    Can any physician pivot to open a ketamine clinic, and what does it take to do it safely?In this Echo Episode, Dr. Andrea Austin continues her conversation with Dr. Kim Chan Ko, about common questions on ketamine infusions for mood disorders and chronic pain. As an ophthalmologist turned creative director for her emergency physician husband's clinic, Kim shares insights on transitioning careers, required training, and ethical considerations. She discusses building a patient-centered practice, managing risks like emergencies and addiction, and navigating business challenges while prioritizing family and values.You’ll hear how they:Clarify licensing and training needs for ketamine clinics, emphasizing specialties like emergency medicine, anesthesia, and psychiatry Address safety protocols, including emergency preparedness, patient monitoring, and addiction risk management Explore staffing requirements, from nurses to administrative roles, and marketing strategies for attracting patients Inspire physician entrepreneurs with tips on balancing business with personal life, values alignment, and avoiding burnout through intentional pivotsIf you’re a physician considering ketamine therapy or entrepreneurial ventures, this episode provides honest FAQs and strategies for ethical, sustainable change.About the Guest“Action brings clarity.” – Dr. Kim Chan koDr. Kim Chan Ko is a board-certified ophthalmologist, diplomat of the American College of Lifestyle Medicine, and co-founder of Ketamine Startup, an online course teaching physicians to open ketamine infusion clinics. After years as creative director of Reset Ketamine in Palm Springs, CA, alongside her emergency physician husband, Kim stepped away from academic ophthalmology to pursue a path aligned with her passions for patient education, mentorship, and innovative healthcare. Her journey through burnout and coaching has shaped her mission to help physicians find clarity and build fulfilling careers.📍 Connect with KimWebsite: https://www.ketaminestartup.comInstagram: @resetketamine Personal Instagram: @dr.kimberlyco📚 Resources + Mentions Reset Ketamine: https://resetketamine.com · Ketamine Startup: https://ketaminestartup.com ·Free Business Plan and Checklist: https://ketaminestartup.com/revitalizingdoctor American Society of Ketamine Physicians, Psychotherapists & Practitioners: https://askp.org PHQ-9 and Beck Depression Inventory for patient monitoring Revitalized: A Guidebook to Following Your Healing Heartline by Dr. Andrea Austin🔑 Top 3 Key TakeawaysLicensing and Training for Ketamine Clinics: Any licensed physician can start a clinic with a DEA license and business permits, but prioritize safety through self-directed training, especially if from non-emergency/anesthesia backgrounds—focus on ketamine protocols for mood/pain disorders to ensure ethical, patient-centered care.Safety and Staffing Essentials: Equip clinics with emergency tools like crash carts and AEDs, hire trained nurses for infusions, and implement monitoring like PHQ-9 for outcomes; mitigate addiction risks with thorough screening and collaborative care involving psychiatrists or therapists.Balancing Business and Life: Align your clinic with personal values by revisiting goals regularly with partners, avoiding over-expansion that strains relationships, and starting small to test market viability while maintaining work-life boundaries.🩺 About the Host:Dr. Andrea Austin is a board-certified emergency physician, educator, and passionate advocate for system-level change in healthcare. As the creator and host of Heartline: Changemaking in Healthcare, Dr. Austin brings curiosity, compassion, and bold honesty to conversations with leaders who are challenging the norms and reshaping medicine from the inside out.With decades of experience in high-pressure clinical environments, Andrea has seen firsthand the cracks in the system—and the people working to repair them. Whether she’s mentoring residents, speaking on national stages, or recording with a fellow disruptor, she centers one theme: change doesn’t happen in isolation. It happens heart to heart.💫 About the Show:Heartline: Changemaking in Healthcare isn’t just a podcast—it’s a pulse check on what’s possible.Hosted by emergency physician and educator Dr. Andrea Austin, Heartline features conversations with healthcare leaders, innovators, and quiet disruptors who are challenging the way things have always been done.Each episode explores real stories of change—from redefining leadership and communication, to reimagining systems built on burnout and hierarchy. This is a space for truth-telling, for asking better questions, and for reconnecting with the reason we all got into medicine in the first place: to make it better.This isn’t about perfection. It’s about progress—with heart. 🎓 Upcoming Events & Opportunities🔥 ⁠⁠Recalibrate: Group Coaching for ...
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    44 m
  • Part 2: Action Brings Clarity
    Oct 7 2025
    What happens when burnout pushes physicians toward innovative, autonomous careers?In this Echo Episode, Dr. Andrea Austin continues her conversation with Dr. Kim Chan Co, to speak about her journey from ophthalmology to launching Reset Ketamine in Palm Springs. Kim discusses supporting her husband Sam's shift from ER medicine to ketamine infusions, the clinic's focus on treatment-resistant depression, PTSD, anxiety, and chronic pain, and the business challenges of starting a private practice. She emphasizes intentional use of ketamine, collaborative care, and the importance of "set and setting" to minimize risks like emergence phenomena or addiction.You’ll hear how they:Explore ketamine's evolution from ER staple to therapeutic tool for mood disorders and chronic pain ·Discuss managing patient expectations, emergencies, and addiction risks in a clinic setting Share strategies for physicians considering their own ketamine clinics, including market research and business planning Inspire action amid burnout through small steps, clarity on values, and trying new pathsIf you’re a physician facing burnout or envisioning entrepreneurial ventures in medicine, this episode offers practical advice and motivational insights for reclaiming autonomy and purpose.About the Guest:“Action brings clarity.” – Dr. Kim Chan koDr. Kim Chan Ko is a board-certified ophthalmologist, diplomat of the American College of Lifestyle Medicine, and co-founder of Ketamine Startup, an online course teaching physicians to open ketamine infusion clinics. After years as creative director of Reset Ketamine in Palm Springs, CA, alongside her emergency physician husband, Kim stepped away from academic ophthalmology to pursue a path aligned with her passions for patient education, mentorship, and innovative healthcare. Her journey through burnout and coaching has shaped her mission to help physicians find clarity and build fulfilling careers.📍 Connect with KimWebsite: https://www.ketaminestartup.comInstagram: @resetketamine Personal Instagram: @dr.kimberlyco📚 Resources + Mentions🔗 Reset Ketamine: https://resetketamine.com · 🔗 Ketamine Startup: https://ketaminestartup.com · 🔗 Free Business Plan Template: https://ketaminestartup.com/revitalizingdoctor · 🔗 American Society of Ketamine Physicians, Psychotherapists & Practitioners: https://askp.org ·🔗 PHQ-9 and Beck Depression Inventory (mentioned for patient monitoring)🔑 Top 3 Key TakeawaysKetamine as Therapy: When used intentionally in a supportive "set and setting," IV ketamine infusions can effectively treat refractory depression, PTSD, anxiety, and chronic pain with low addiction risk under supervision. Starting a Clinic: Research your market via directories like ASKP.org, clarify your "why," and use resources like business plan templates to navigate administrative challenges for greater autonomy. ·Overcoming Burnout: Take small, actionable steps toward change—action brings clarity. Explore new paths, align with your values, and don't fear trying (and pivoting from) ideas to find contentment.🩺 About the Host:Dr. Andrea Austin is a board-certified emergency physician, educator, and passionate advocate for system-level change in healthcare. As the creator and host of Heartline: Changemaking in Healthcare, Dr. Austin brings curiosity, compassion, and bold honesty to conversations with leaders who are challenging the norms and reshaping medicine from the inside out.With decades of experience in high-pressure clinical environments, Andrea has seen firsthand the cracks in the system—and the people working to repair them. Whether she’s mentoring residents, speaking on national stages, or recording with a fellow disruptor, she centers one theme: change doesn’t happen in isolation. It happens heart to heart.💫 About the Show:Heartline: Changemaking in Healthcare isn’t just a podcast—it’s a pulse check on what’s possible.Hosted by emergency physician and educator Dr. Andrea Austin, Heartline features conversations with healthcare leaders, innovators, and quiet disruptors who are challenging the way things have always been done.Each episode explores real stories of change—from redefining leadership and communication, to reimagining systems built on burnout and hierarchy. This is a space for truth-telling, for asking better questions, and for reconnecting with the reason we all got into medicine in the first place: to make it better.This isn’t about perfection. It’s about progress—with heart. 🎓 Upcoming Events & Opportunities🔥 ⁠⁠Recalibrate: Group Coaching for Physicians⁠⁠Starting 2026, I’ll be co-leading Recalibrate with psychologist and coach Sharee Johnson. This 6-month group coaching program supports physicians in rediscovering mindfulness, meaning, and wholehearted practice. I'm an alum myself—this program transformed my career. Learn more and enroll here, and please share with colleagues who may ...
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    32 m
  • Part 1: The Multifaceted Career
    Sep 30 2025
    What happens when the “perfect” medical specialty no longer fits, and you dare to forge a new path?In this Echo Episode, Dr. Andrea Austin sits down with Dr. Kim Chan Ko, a former academic ophthalmologist and co-founder of Ketamine Startup, to explore her transition from repairing eyes to building a ketamine infusion clinic and teaching other physicians to do the same. Kim opens up about the challenges of practicing at a high-pressure Level 1 trauma center, the emotional weight of patient care, and the struggle to reconcile her identity as an ophthalmologist with her need for creativity and connection.Through personal development coaching and a circuitous journey, Kim discovered her passion for patient education, mentorship, and innovative healthcare models. She shares how embracing her multifaceted identity and saying “yes” to new opportunities—like video editing and coaching—paved the way for her current work. This episode dives into the power of redefining “physician,” the value of coaching for personal growth, and the courage to step away from traditional medicine to serve patients on your own terms.You’ll hear how they:Navigate the emotional and professional challenges of leaving a specialty that no longer alignsUse coaching to uncover personal strengths and reframe physician identityEmbrace creative outlets like video editing to build new ventures in healthcareHighlight the growing trend of physicians starting independent practices, from ketamine clinics to telemedicineIf you’re a physician feeling stuck or seeking a more fulfilling career, this episode offers honest insights and practical inspiration for your own journey.About the Guest“I am a multifaceted individual. I am just practicing medicine.” – Dr. Kim Chan KoDr. Kim Chan Ko is a board-certified ophthalmologist, diplomat of the American College of Lifestyle Medicine, and co-founder of Ketamine Startup, an online course teaching physicians to open ketamine infusion clinics. After years as creative director of Reset Ketamine in Palm Springs, CA, alongside her emergency physician husband, Kim stepped away from academic ophthalmology to pursue a path aligned with her passions for patient education, mentorship, and innovative healthcare. Her journey through burnout and coaching has shaped her mission to help physicians find clarity and build fulfilling careers.📍 Connect with KimWebsite: https://www.ketaminestartup.com 📚 Resources + Mentions· 🔗 Co-Active Training Institute (formerly CTI): https://coactive.com· 🔗 Reset Ketamine: https://www.resetketamine.com🔑 Top 3 Key TakeawaysRedefine Your Identity as a Physician: Shifting from “I am an ophthalmologist” to “I practice medicine” opens up possibilities for multifaceted roles and reduces the pressure of tying your worth to a single specialty.Embrace the Meandering Journey: Career transitions don’t need to be linear. Exploring passions like teaching, mentoring, or creative skills can lead to unexpected and fulfilling paths.Coaching Unlocks Growth: Personal development programs, like the Co-Active Training Institute, help physicians ask powerful questions, foster self-discovery, and find clarity in their professional and personal lives.🩺 About the HostDr. Andrea Austin is a board-certified emergency physician, educator, and passionate advocate for system-level change in healthcare. As the creator and host of Heartline: Changemaking in Healthcare, Dr. Austin brings curiosity, compassion, and bold honesty to conversations with leaders who are challenging the norms and reshaping medicine from the inside out.With decades of experience in high-pressure clinical environments, Andrea has seen firsthand the cracks in the system—and the people working to repair them. Whether she’s mentoring residents, speaking on national stages, or recording with a fellow disruptor, she centers one theme: change doesn’t happen in isolation. It happens heart to heart.💫 About the ShowHeartline: Changemaking in Healthcare isn’t just a podcast—it’s a pulse check on what’s possible.Hosted by emergency physician and educator Dr. Andrea Austin, Heartline features conversations with healthcare leaders, innovators, and quiet disruptors who are challenging the way things have always been done.Each episode explores real stories of change—from redefining leadership and communication, to reimagining systems built on burnout and hierarchy. This is a space for truth-telling, for asking better questions, and for reconnecting with the reason we all got into medicine in the first place: to make it better.This isn’t about perfection. It’s about progress—with heart. 🎓 Upcoming Events & Opportunities🔥 ⁠⁠Recalibrate: Group Coaching for Physicians⁠⁠Starting 2026, I’ll be co-leading Recalibrate with psychologist and coach Sharee Johnson. This 6-month group coaching program supports physicians in rediscovering mindfulness, meaning, and ...
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