Heartline: Changemaking in Healthcare Podcast Por Andrea Austin MD arte de portada

Heartline: Changemaking in Healthcare

Heartline: Changemaking in Healthcare

De: Andrea Austin MD
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Welcome to "Heartline," a podcast dedicated to exploring the inspiring journeys and impactful work of healthcare changemakers leading the charge in transforming healthcare. Despite the United States spending more on healthcare than any other developed nation, key quality outcomes like life expectancy and maternal mortality lag behind. With over half of American physicians experiencing burnout, the challenges within the system are clear. Join us as we delve into the stories of patients, medical professionals, and other experts who defy the status quo. We’ll uncover the unique characteristics and experiences that propel them to be effective changemakers and the organizational factors that support change. Dr. Austin, host of the podcast, is an emergency physician with real-world experience with the dysfunction in the system. Along with working in the emergency department, she is a medical educator focusing on healthcare worker well-being and how innovative approaches like simulation can improve healthcare. In addition, she researches how we can accelerate changemakers in healthcare. Dr. Austin also uses coaching-informed thinking to unlock the potential of healthcare changemakers, and she will guide you through these narratives with insightful commentary and expert analyses. Through in-depth interviews and real-world examples, this podcast aims to inspire and equip the next generation to drive meaningful change in healthcare. Whether you're a physician, a medical student, or simply passionate about the future of healthcare, "Heartline" will offer valuable perspectives and actionable ideas to help you thrive in a challenging environment and contribute to improving our healthcare system. Seasons 1-4 focused on gender bias in the medical system and shared the uplifting stories of women and allies who stay true to their values, boundaries, and priorities, improving their career fulfillment and increasing their impact on healthcare. Season 5 will expand the guests beyond physicians and tackle issues beyond gender bias that impact healthcare. Tune in to the "Hearline" for a deep dive into healthcare transformation and be inspired by the changemakers making a real difference.© 2024 Heartline Ciencias Sociales Desarrollo Personal Enfermedades Físicas Higiene y Vida Saludable Éxito Personal
Episodios
  • Why Coaching Might Be the Missing Piece in Your Healthcare Career

    Why Coaching Might Be the Missing Piece in Your Healthcare Career
    Nov 25 2025
    What happens when you combine a lifetime of service, leadership, and a deep desire to uplift others?In this inspiring episode, Dr. Andrea Austin welcomes Paula Drivas, as she shares how her changemaking story started at age 13 as a candy striper in Queens and how a simple request to transfer to the emergency department shaped her life’s purpose. She walks listeners through an expansive 33-year career spanning emergency medicine, internal medicine, orthopedics, urgent care, academia, and leadership, culminating in her transition into coaching and medical administration.This conversation honors the evolution of medicine over three decades, from the loss of autonomy to intensifying metrics, and how Paula found her own path by listening to her heart, embracing spontaneity, and pursuing an MBA to impact healthcare at a systems level.A pivotal moment arrived when Paula experienced coaching for the first time during the pandemic, sparking an “aha” that shifted everything. She describes how coaching unlocked clarity she didn’t know she needed and how it inspired her to create the Provider Coach Project to offer free access to coaching for medical students, PA students, nurses, residents, and clinicians.The episode explores the urgent need for coaching in medicine, the role of value work, the emotional toll of modern healthcare, the DISC assessment as a tool for team growth, and why no one should have to navigate a healthcare career alone.This is a deeply human, energizing conversation about purpose, service, and building a future where every healthcare professional feels supported and empowered.You’ll Hear How They:Recognize changemaking moments early and follow them Navigate a nonlinear healthcare career with courage and openness Balance patient care with leadership, business demands, and personal growth Use coaching to unlock self-awareness, purpose, and sustainable decision-making Challenge the financial barriers that keep trainees from accessing coaching Apply DISC assessment insights to strengthen teams and improve communication Address burnout, emotional labor, and the realities of emergency medicine Build new models of support for clinicians across all stages of training If you’ve ever questioned your next step, felt the weight of modern medicine, or wondered how coaching could shift your career, this episode is for you.About the Guest:“Follow your heart. Never say never. You don’t know where life is going to take you.” – Paula DrivasPaula Drivas, PA-C, MBA is a Master Certified Physician Coach, seasoned emergency medicine PA, urgent care medical director, and founder of the Provider Coach Project, a nonprofit dedicated to reducing financial barriers to coaching for healthcare professionals and trainees.Over her 33-year career, Paula has practiced emergency medicine, internal medicine, urgent care, orthopedics, and medical education, and has served in multiple leadership roles. She holds an MBA and trained as a coach at the Physician Coaching Institute.Paula is passionate about empowerment, reflection, and helping clinicians reconnect to meaning and joy in their work.📍 Connect with PaulaWebsite: https://www.providerscoachproject.org 📚 Resources + MentionsPhysician Coaching InstituteProvider Coach ProjectDISC Assessment for communication + leadershipJen Sincero — You Are a BadassJefferson Fisher — “Leave it on the table”🔑 Top 3 Key Takeaways:Coaching is essential, not optional, for the future of healthcare: Paula highlights how coaching helps clinicians make value-aligned decisions, navigate burnout, and reclaim agency—especially in a system strained by complexity and moral distress.Your career doesn’t have to be linear. Follow your heart: Paula’s journey—from adolescent volunteer to emergency medicine PA to medical director and nonprofit founder—shows the power of staying open to unexpected paths. No one should navigate medicine alone: Through the Provider Coach Project, Paula advocates for accessible coaching that removes financial barriers and ensures every trainee and clinician has support, clarity, and a safe space to grow.🩺 About the Host:Dr. Andrea Austin is a board-certified emergency physician, educator, and passionate advocate for system-level change in healthcare. As the creator and host of Heartline: Changemaking in Healthcare, Dr. Austin brings curiosity, compassion, and bold honesty to conversations with leaders who are challenging the norms and reshaping medicine from the inside out.With decades of experience in high-pressure clinical environments, Andrea has seen firsthand the cracks in the system—and the people working to repair them. Whether she’s mentoring residents, speaking on national stages, or recording with a fellow disruptor, she centers one theme: change doesn’t happen in isolation. It happens heart to heart.💫 About the Show:Heartline: Changemaking in Healthcare isn’t just a podcast—it’s a pulse check on...
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    44 m
  • Strength with Soft Edges: Dr. Kat Landa on Women, Leadership, and Compassion in Uniform

    Strength with Soft Edges: Dr. Kat Landa on Women, Leadership, and Compassion in Uniform
    Nov 18 2025
    What happens when compassion, strength, and military medicine collide?In this Echo Episode, Dr. Andrea Austin speaks with Dr. Kat Landa, a Navy emergency physician whose career has taken her from a nontraditional path in medical school to a groundbreaking role as the first female battalion doctor assigned to a Marine Corps artillery unit.Kat recounts her childhood working in nursing homes, discovering medicine through geriatrics, and initially matching into family medicine before realizing her passion for emergency medicine. Her story takes a dramatic turn when she is unexpectedly assigned to 29 Palms as the first woman integrated into a previously all-male combat arms battalion—an environment shaped by intense hierarchy, alpha culture, and unspoken rules.She shares vividly, the shock of Marines lining up with “testicular pain” to see the new female doctor, navigating sexism, boundaries, and expectations to be the battalion’s “warm fuzzy”, the emotional labor women physicians disproportionately shoulder, the traumatic burden many Marines carry through TBI, PTSD, and toxic norms, the deep meaning she found advocating for vulnerable service members—sometimes saving lives and how burnout, deployment, and personal crisis pushed her toward meditation and self-reclamation Dr. Landa’s journey is raw, insightful, and deeply human, a reminder that leadership requires both backbone and heart, especially when systems aren’t built with you in mind.You’ll hear how they:Navigate gender bias and male-dominated culture while staying authenticBuild boundaries to survive overwhelming workloads and emotional laborUse compassion strategically—in 45-second doses—to transform patient interactionsAdvocate for Marines suffering from PTSD, TBI, and weight-related stigmaRecover from burnout through meditation, mindful routines, and self-care practicesFind strength in vulnerability and redefine what it means to lead in uniform If you’ve ever struggled to find your voice in a demanding system, this episode will move you, challenge you, and help you rediscover your center.About the Guest:“At your core, it’s still just you—and you have control over you.” – Dr. Kat LandaDr. Kat Landa is a Navy emergency medicine physician whose career spans urgent care, family medicine internship, operational medicine with the Marine Corps, multiple deployments, and emergency department leadership.She was one of the first women assigned to a Marine Corps artillery battalion, where she learned to navigate gender dynamics, advocate for Marines suffering from invisible wounds, and lead with courage and compassion.Her interests include meditation, women’s leadership, stress physiology, military wellness, and redefining what it means to thrive in demanding environments.📍 Connect with KatShe will soon launch a public-facing Instagram (to be added here when available).Show notes will be updated once her profile is live.📚 Resources + Mentions:Meditation practices for stress reduction Concepts from military medicine: GMO tours, HPSP pathway Research on compassion in clinical encounters (45-second compassion study) Discussions on gender dynamics in medicine and the military 🔑 Top 3 Key Takeaways:Soft heart, strong back: Compassion and boundaries can coexist.Kat’s story shows that warmth doesn’t undermine authority—when combined with firm boundaries, it builds trust and impact.Advocacy saves lives: Her willingness to push for care, evaluation, and disability processing protected Marines who were suffering silently from PTSD, TBI, and burnout.Your center is your anchor: Meditation, walking, mindful habits, and internal stillness helped her survive operational chaos, Afghanistan deployment stress, and professional overwhelm.🩺 About the Host:Dr. Andrea Austin is a board-certified emergency physician, educator, and passionate advocate for system-level change in healthcare. As the creator and host of Heartline: Changemaking in Healthcare, Dr. Austin brings curiosity, compassion, and bold honesty to conversations with leaders who are challenging the norms and reshaping medicine from the inside out.With decades of experience in high-pressure clinical environments, Andrea has seen firsthand the cracks in the system—and the people working to repair them. Whether she’s mentoring residents, speaking on national stages, or recording with a fellow disruptor, she centers one theme: change doesn’t happen in isolation. It happens heart to heart.💫 About the Show:Heartline: Changemaking in Healthcare isn’t just a podcast—it’s a pulse check on what’s possible.Hosted by emergency physician and educator Dr. Andrea Austin, Heartline features conversations with healthcare leaders, innovators, and quiet disruptors who are challenging the way things have always been done.Each episode explores real stories of change—from redefining leadership and communication, to reimagining systems built on burnout and...
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    49 m
  • Building a Workforce That Heals: Van Ton-Quinlivan’s Vision for America’s Care Future

    Building a Workforce That Heals: Van Ton-Quinlivan’s Vision for America’s Care Future
    Nov 11 2025
    How do we solve one of healthcare’s biggest crises—the workforce shortage—while making opportunity more equitable?In this enlightening episode, Dr. Andrea Austin interviews Van Ton-Quinlivan, founder and CEO of Futuro Health and a key voice in reimagining workforce development. Van shares her powerful personal story—from refugee beginnings to shaping California’s healthcare education strategy—and the values that fuel her changemaking leadership: courage, equity, and collaboration.Together, Andrea and Van explore:The urgent shortage of allied healthcare professionals and the demographic time bomb accelerating demand.How Futuro Health is helping thousands of adults from underserved communities earn healthcare credentials debt-free.Why employers must stop competing for talent puddles and start collaborating to build talent pools.The role of AI in upskilling and the promise of flexible, fast, accessible training.How mindset shifts—from scarcity to abundance—can reshape healthcare’s future. Through vivid examples and real stories—like Tamika, a hospital security guard turned phlebotomist—Van illustrates how unlocking human potential can rebuild the workforce from the ground up.If you’re a healthcare leader, educator, or clinician wondering how to strengthen the system while expanding opportunity, this episode will leave you inspired to think bigger and act bolder.About the Guest:“When it comes to workforce development, it’s a team sport, not an individual sport.” – Van Ton-QuinlivanVan Ton-Quinlivan is a nationally recognized workforce development innovator and the founder and CEO of Futuro Health, a nonprofit creating the nation’s largest network of allied healthcare workers. Appointed by California Governor Gavin Newsom, she chairs the state’s Healthcare Workforce Education and Training Council and has been named one of the Top 50 Women Leaders in Healthcare (2024) and Top 100 Influential Higher Education Leaders (2025).A refugee from Vietnam, Van’s journey from the daughter of a brain surgeon and teacher to an influential changemaker embodies resilience and purpose. She holds dual graduate degrees in Education Policy and Business from Stanford University and is the author and podcast host of Workforce RX, where she highlights agile, multicultural solutions for the future of work and health.📍 Connect with Van:Website: futurohealth.orgLinkedIn : https://www.linkedin.com/in/vtquinlivanPodcast: Workforce RX Book: Workforce RX: Agile and Inclusive Strategies for the Future of WorkResources + MentionsFuturo Health California Healthcare Workforce Education and Training Council World Health Organization & G7 Brain Economy Summit Built to Last by Jim Collins Caring With Courage (BBC Nursing Series)🔑 Top 3 Key TakeawaysCollaboration Over Competition: Healthcare workforce shortages can’t be solved in silos. Hospitals, schools, and communities must collaborate to create talent pools—not compete for limited candidates. Rethink who your “competitors” really are. Unlock Opportunity, Don’t Just Fill Jobs: Education debt, rigid schedules, and unclear navigation block entry into healthcare. Provide flexible learning, clear pathways, and support networks so workers can thrive and persist.Anchor in Values, Not Fear: Whether you’re leading an organization or your own career shift, rediscover your core values. Courageous, value-driven decisions—like stepping off the 27th floor to start anew—open doors to impact and fulfillment.🩺 About the Host:Dr. Andrea Austin is a board-certified emergency physician, educator, and passionate advocate for system-level change in healthcare. As the creator and host of Heartline: Changemaking in Healthcare, Dr. Austin brings curiosity, compassion, and bold honesty to conversations with leaders who are challenging the norms and reshaping medicine from the inside out.With decades of experience in high-pressure clinical environments, Andrea has seen firsthand the cracks in the system—and the people working to repair them. Whether she’s mentoring residents, speaking on national stages, or recording with a fellow disruptor, she centers one theme: change doesn’t happen in isolation. It happens heart to heart.💫 About the ShowHeartline: Changemaking in Healthcare isn’t just a podcast—it’s a pulse check on what’s possible.Hosted by emergency physician and educator Dr. Andrea Austin, Heartline features conversations with healthcare leaders, innovators, and quiet disruptors who are challenging the way things have always been done.Each episode explores real stories of change—from redefining leadership and communication, to reimagining systems built on burnout and hierarchy. This is a space for truth-telling, for asking better questions, and for reconnecting with the reason we all got into medicine in the first place: to make it better.This isn’t about perfection. It’s about progress—with heart.------------------...
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    35 m
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