-
The Ministry of Common Sense
- How to Eliminate Bureaucratic Red Tape, Bad Excuses, and Corporate BS
- Narrado por: Robert Fass
- Duración: 7 h y 16 m
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Resumen del Editor
A humorous yet practical five-step guide to ridding ourselves - and our companies - of the bureaucratic bottlenecks and red tape that plague every office.
You try to reserve a conference room for a crucial client meeting via your company’s new-and-improved computer service, only to find that every conference room is booked - seemingly forever. Your weekly conference call is hijacked by video screens freezing, cords not working, and employees dropping in and out. You then sit through an endless PowerPoint presentation that everyone claims they’ve read, no one has, and that could have been summarized in one page.
What has happened to common sense? And how can we get it back? Companies, it seems, have become so entangled in their own internal issues, and further beset by reams of invisible red tape, that they’ve lost sight of their core purpose. Inevitably, they pay the price.
Best-selling author Martin Lindstrom combines numerous real‑life examples of corporate common sense gone wrong with his own ingenious plan for restoring logic - and sanity - to the companies and people most in need. A must-hear for today’s executives, managers, and office workers, The Ministry of Common Sense is funny, entertaining, and immensely practical.
Narrated by Robert Fass. Two-time winner of the prestigious Audie Award as well as numerous AudioFile Earphones Awards, veteran actor Robert Fass has narrated more than 200 unabridged audiobooks by modern and classic fiction writers such as Ray Bradbury, John Steinbeck, Saul Bellow, T.S. Eliot, Joyce Carol Oates, Carlos Fuentes, Jeffrey Deaver, and Lee Child, as well as best-selling and prize-winning nonfiction works in history, politics, health, journalism, philosophy, business, and memoir.
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In a tight market, your most powerful growth engine - and your best protection from competitive inroads - is this: Put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand.
In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty.
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5 out of 5 stars
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Great book, recommended!
- De KLD en 07-03-15
De: Leonardo Inghilleri, y otros
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High-Tech, High-Touch Customer Service
- Inspire Timeless Loyalty in the Demanding New World of Social Commerce
- De: Micah Solomon
- Narrado por: Micah Solomon, Sean Pratt
- Duración: 6 h y 7 m
- Versión completa
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General4 out of 5 stars 81
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Narración:4.5 out of 5 stars 69
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Historia4 out of 5 stars 70
In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive.
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5 out of 5 stars
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This is the book that cracks the code!
- De Nick Morgan en 04-30-13
De: Micah Solomon
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Joy, Inc.
- How We Built a Workplace People Love
- De: Richard Sheridan
- Narrado por: Tim Andres Pabon
- Duración: 7 h y 28 m
- Versión completa
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General4.5 out of 5 stars 304
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Narración:4.5 out of 5 stars 271
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Historia4.5 out of 5 stars 265
Joy, Inc. offers an inside look at how Sheridan and Menlo created a joyful culture, and shows how any organization can follow their methods for a more passionate team and sustainable, profitable results. Sheridan also shows how to run smarter meetings and build cultural training into your hiring process. Joy, Inc. offers an inspirational blueprint for listeners in any field who want a committed, energizing atmosphere at work - leading to sustainable business results.
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5 out of 5 stars
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Hey Menlo.
- De Stacey Colón en 03-25-16
De: Richard Sheridan
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Bait and Switch
- The (Futile) Pursuit of the American Dream
- De: Barbara Ehrenreich
- Narrado por: Anne Twomey
- Duración: 6 h y 50 m
- Versión completa
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General3.5 out of 5 stars 210
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Narración:4 out of 5 stars 59
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Historia4 out of 5 stars 59
The best-selling author of Nickel and Dimed goes back undercover to do for America's ailing middle class what she did for the working poor. Barbara Ehrenreich's Nickel and Dimed explored the lives of low-wage workers. Now, in Bait and Switch, she enters another hidden realm of the economy: the world of the white-collar unemployed.
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1 out of 5 stars
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A terrible book - princess Barbara goes undercover
- De Peter en 11-07-05
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Be Amazing or Go Home
- Seven Customer Service Habits That Create Confidence with Everyone
- De: Shep Hyken
- Narrado por: Timothy Andrés Pabon
- Duración: 3 h y 20 m
- Versión completa
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General4.5 out of 5 stars 76
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Narración:4.5 out of 5 stars 65
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Historia4.5 out of 5 stars 65
Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn't an out-of-reach goal. In fact, amazement is a habit that anyone can master - and Shep Hyken knows the tricks to making it your own. In Be Amazing or Go Home, Shep shares the secrets behind making his motto "Always Be Amazing!" an everyday lifestyle and shows how you too can become exceptional in business and in life. Drawing on the routines of incredible people, Shep demonstrates simple practices that can elevate your game.
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2 out of 5 stars
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Basic common sense!
- De RENATA LAIR en 05-30-23
De: Shep Hyken
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Coloring Outside the Lines
- Business Thoughts on Creativity, Marketing, and Sales
- De: Jeff Tobe
- Narrado por: Jeff Tobe
- Duración: 2 h y 48 m
- Versión completa
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General4.5 out of 5 stars 92
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Narración:4.5 out of 5 stars 83
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Historia4.5 out of 5 stars 83
This audio from creativity guru Jeff Tobe is an unusually charming collection of warm, funny, and instructive business tales. It provides numerous examples of street-smart sales tactics, exemplary customer service, and outside-the-lines marketing. The audio program encourages anyone with an entrepreneurial spirit by providing story after story of creative ideas and inspiration. In Coloring Outside the Lines: Business Thoughts on Creativity, Marketing, and Sales, Jeff Tobe shows that when you compete head-on in business you are just agreeing to play by the same old rules.
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5 out of 5 stars
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Hilarious and Charming, yet still Authentic
- De Michael Beyer en 02-09-23
De: Jeff Tobe
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The Art of Innovation
- Lessons in Creativity from IDEO, America's Leading Design Firm
- De: Tom Kelley, Jonathan Littman - contributor, Tom Peters - foreword
- Narrado por: Nick Podehl
- Duración: 8 h y 56 m
- Versión completa
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General4.5 out of 5 stars 294
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Narración:4.5 out of 5 stars 246
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Historia4.5 out of 5 stars 244
IDEO, the widely admired, award-winning design and development firm that brought the world the Apple mouse, Polaroid's I-Zone instant camera, the Palm V, and hundreds of other cutting-edge products and services, reveals its secrets for fostering a culture and process of continuous innovation.
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3 out of 5 stars
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This is an old book!
- De EPR review en 01-05-17
De: Tom Kelley, y otros
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The Little Big Things
- 163 Ways to Pursue EXCELLENCE
- De: Tom Peters
- Narrado por: Tom Peters
- Duración: 11 h y 57 m
- Versión completa
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General4 out of 5 stars 321
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Narración:4 out of 5 stars 135
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Historia4 out of 5 stars 135
"Years ago, I wrote about a retail store in the Palo Alto environs—a good one, which had a box of two-cent candies at the checkout. I subsequently remember that 'little' parting gesture of the two-cent candy as a symbol of all that is Excellent at that store. Dozens of people who have attended seminars of mine have come up to remind me, sometimes 15 or 20 years later, of “the two-cent candy story,” and to tell me how it had a sizable impact on how they did business."
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1 out of 5 stars
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Really hard to listen
- De Alexander en 06-03-10
De: Tom Peters
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Winging It: Stop Thinking, Start Doing
- Why Action Beats Planning Every Time
- De: Emma Isaacs
- Narrado por: Emma Isaacs
- Duración: 6 h y 9 m
- Versión completa
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General4.5 out of 5 stars 87
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Narración:5 out of 5 stars 66
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Historia4.5 out of 5 stars 65
Women are notorious over-preparers and underestimators when it comes to their own readiness to try something new. But as Emma teaches, what most often holds us back are our own fears, excuses, and doubts. With her revolutionary manifesto, Winging It, Emma shares a rallying cry for all women to “do the things that scare you, build your wealth, make an impact, fail lots, and get up and try again”.
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4 out of 5 stars
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Good advice
- De Amanda Schmidt en 05-28-21
De: Emma Isaacs
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You've Got 8 Seconds
- Communication Secrets for a Distracted World
- De: Paul Hellman
- Narrado por: Paul Hellman
- Duración: 4 h y 37 m
- Versión completa
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General4 out of 5 stars 128
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Narración:4.5 out of 5 stars 115
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Historia4.5 out of 5 stars 112
Every day at work, people do three things: talk, listen, and pretend to listen. That's not surprising when you consider that the average attention span has dropped to 8 seconds. To break through, says high-stakes communications expert Paul Hellman, you need to focus on your audience, be slightly different, and deliver with finesse.
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1 out of 5 stars
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I gave him 7200 seconds!
- De Hyytekk en 08-02-19
De: Paul Hellman
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Less Is More
- How Great Companies Use Productivity as a Competitive Tool in Business
- De: Jason Jennings
- Narrado por: Jason Jennings
- Duración: 7 h y 40 m
- Versión completa
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General4 out of 5 stars 133
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Narración:4.5 out of 5 stars 46
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Historia4.5 out of 5 stars 46
From the author of the best selling It's Not the Big That Eat the Small, It's the Fast That Eat the Slow comes a vital new guide to increasing business productivity without adding employees or other overhead costs.
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4 out of 5 stars
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Got some great tips
- De Mathieu en 01-07-07
De: Jason Jennings
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Black Founder
- The Hidden Power of Being an Outsider
- De: Stacy Spikes
- Narrado por: Stacy Spikes
- Duración: 8 h y 35 m
- Versión completa
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General5 out of 5 stars 31
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Narración:5 out of 5 stars 28
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Historia5 out of 5 stars 28
From the award-winning entrepreneur USA Today named one of the twenty-one most influential Blacks in technology comes an empowering, bracingly honest, entertaining blueprint for success in life and work—including the true story of what really happened to MoviePass—straight from the cofounder and former CEO himself.
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5 out of 5 stars
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Thank you for your written journey
- De DADOF3 en 03-11-24
De: Stacy Spikes
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The Pumpkin Plan
- A Simple Strategy to Grow a Remarkable Business in Any Field
- De: Mike Michalowicz
- Narrado por: Mike Michalowicz
- Duración: 7 h y 7 m
- Versión completa
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General5 out of 5 stars 848
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Narración:5 out of 5 stars 714
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Historia5 out of 5 stars 707
Each year, Americans start one million new businesses, nearly 80 percent of which fail within the first five years. Under such pressure to stay alive—let alone grow—it’s easy for entrepreneurs to get caught up in a never-ending cycle of "sell it—do it, sell it—do it" that leaves them exhausted, frustrated, and unable to get ahead no matter how hard they try. Full of stories of other successful entrepreneurs, The Pumpkin Plan guides you through unconventional strategies to help you build a truly profitable blue-ribbon company that is the best in its field.
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5 out of 5 stars
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Great book
- De Harry Wilson en 06-04-21
De: Mike Michalowicz
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The High-Speed Company
- Creating Urgency and Growth in a Nanosecond Culture
- De: Jason Jennings, Laurence Haughton
- Narrado por: Jason Jennings
- Duración: 6 h y 52 m
- Versión completa
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General5 out of 5 stars 28
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Narración:5 out of 5 stars 27
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Historia4.5 out of 5 stars 27
Best-selling author Jason Jennings believes that urgency and speed are keys to the growth of any business. Leaders need to adapt and ignite their workplace cultures to prevent everyone from falling behind. Jennings draws on years of research and 11,000+ in-depth interviews with executives, business owners, and CEOs across the country to uncover how successful leaders build cultures that support constant innovation and growth.
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5 out of 5 stars
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Incredible testament to the spirit of positive growth and change
- De Alexandra d. en 04-05-23
De: Jason Jennings, y otros
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The Spirit of Kaizen
- Creating Lasting Excellence One Small Step at a Time
- De: Bob Maurer, Leigh Ann Hirschman
- Narrado por: Bob Maurer
- Duración: 4 h y 8 m
- Versión completa
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General4.5 out of 5 stars 655
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Narración:4.5 out of 5 stars 557
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Historia4.5 out of 5 stars 553
UCLA psychologist and organizational consultant Dr. Robert Maurer provides a simple and proven effective technique for making major changes with minimal disruption. Applying the operational concept of kaizen - small, continual improvements - to common management challenges, managers can drive major improvements with a series of well-planned techniques for boosting quality, innovation, sales, and morale.
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5 out of 5 stars
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A must for anyone that wants to achieve.
- De Patrick en 01-08-14
De: Bob Maurer, y otros
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Hug Your People
- The Proven Way to Hire, Inspire, and Recognize Your Employees
- De: Jack Mitchell
- Narrado por: James Boles
- Duración: 6 h y 4 m
- Versión completa
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General4.5 out of 5 stars 41
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Narración:4.5 out of 5 stars 24
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Historia4.5 out of 5 stars 25
In Hug Your People, Jack Mitchell shares his secrets for creating happy employees, secrets as simple as they are revolutionary.
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5 out of 5 stars
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good book.
- De Chance Woodal en 11-06-22
De: Jack Mitchell
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How Money Became Dangerous
- The Inside Story of Our Turbulent Relationship with Modern Finance
- De: Christopher Varelas, Dan Stone
- Narrado por: Roger Wayne
- Duración: 14 h y 43 m
- Versión completa
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General4.5 out of 5 stars 45
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Narración:4.5 out of 5 stars 39
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Historia4.5 out of 5 stars 39
From a veteran of the trade, a provocative and entertaining voyage into the turbulent heart of modern money that sheds new light on the rise of our threatening and complicated financial system, how money became our adversary, and why finding a new course is crucial to a healthy society.
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5 out of 5 stars
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Must read
- De Craig M. Stratton en 02-08-20
De: Christopher Varelas, y otros
Lo que los oyentes dicen sobre The Ministry of Common Sense
Calificaciones medias de los clientesReseñas - Selecciona las pestañas a continuación para cambiar el origen de las reseñas.
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Total4 out of 5 stars
- Gerald Kiku
- 04-11-21
Spot on!
This book is spot on! Such a good read, highly recommended. I could see my company in every paragraph!
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Total5 out of 5 stars
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Ejecución5 out of 5 stars
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Historia3 out of 5 stars
- Anonymous User
- 10-12-23
Good
Good listening. I enjoyed the authors explanation about different organizations. I learned to remind myself of common sense!
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Total2 out of 5 stars
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Ejecución3 out of 5 stars
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Historia2 out of 5 stars
- Michael P. Kennedy
- 02-04-21
90% frustrated whining 10% useful content
After hearing the author on the Harvard Business Review IdeaCast I was excited to download his book and learn some of his techniques for decreasing red tape and bureaucracy. I am very disappointed to find this is a sarcastic book contains mostly with whining stories and examples of what not to do and only 10% suggestions of what to do.
I think the only way to glean benefit from this book, if you are not someone who enjoys hearing someone else complain, would be to buy the physical book and flip forward through 90% of the pages to the actual suggestions.
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esto le resultó útil a 2 personas