The 10 Golden Rules of Customer Service
The Story of the $6,000 Egg
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The 10 Golden Rules of Customer Service
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Narrado por:
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Christopher Grove
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Janet Metzger
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Through the story of a $6,000 egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons or alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line. The teachable moments divulged throughout the audiobook transcend industry or career level and encourage everyone to contribute. You must go above and beyond in order to get ahead.
©2015, 2019 Todd and Deb Duncan (P)2019 Gildan Media, LLCLos oyentes también disfrutaron...
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Lo que los oyentes dicen sobre The 10 Golden Rules of Customer Service
Calificaciones medias de los clientesReseñas - Selecciona las pestañas a continuación para cambiar el origen de las reseñas.
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Total5 out of 5 stars
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Ejecución5 out of 5 stars
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Historia5 out of 5 stars
- Rachelle
- 03-02-23
Great great narration of over the top, customer, service, and thankfulness
This book shows many instances of customer service, breakdown, and recovery. It will always be harder to keep the customer then it was to get the customer. Over-the-top customer service is a must.
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Total5 out of 5 stars
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Ejecución5 out of 5 stars
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Historia5 out of 5 stars
- Anonymous User
- 07-10-23
good
I loved this audiobook but I was a bit disappointed that my favorite narrator only read the epilogue
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