In The Fred Factor, Mark Sanborn illuminates the simple steps each of us can take to transform our own lives from the ordinary into the extraordinary. Through stories about Fred and others like him, Sanborn reveals four basic "how to" principles that will help us bring fresh energy and creativity to our life and work.
"What we all should strive for"
Do you want to radically disrupt your mindset and think bigger? Do you feel it on your fingertips, just out of reach? Do you find yourself striving to break through the seams to success, but just can't push through the box you live in? The real you has an urge - and ability - to live in a much larger way. Transform your thoughts, your life, and your actions to achieve greatness, one thought at a time. This powerful audio program featuring top motivational speakers and thought leaders will teach you steps to increase confidence and motivation to reach your goals.
Through the stories of a number of unsung heroes, Sanborn reveals the keys each one of us can use to improve our organizations and enhance our careers. He has an unparalleled ability to explain fundamental business and leadership truths through simple stories and anecdotes. You Don't Need a Title to Be a Leader offers an inspiring message for anyone who wants to take control of his or her life and make a positive difference.
Exceptional customer service is no accident! Great service providers know what to do, teach their employees how to do it, and then consistently deliver first-class service. Now, you can get the world’s top customer service authors to coach you and your team into excellence. Bring the exceptional customer service of Starbucks, Nordstrom’s, or the Ritz Carlton into your organization with training from the best of the best in customer service training and development.
"A mixed bag "
Everyday, we are called to perform - at work, at home, in our communities. But is it possible to make every performance outstanding, the kind that leaves people applauding for an encore?
"More for beginners"
Leading a team through periods of rapid change can be a leader’s toughest problem. Discover the tools that leaders like Steve Jobs know: that change managed correctly can result in massive quarterly growth in revenues and earnings while maintaining high morale and fiercely loyal employees. Explore the barriers to change and where they come from, along with the tools to overcome the natural human resistance to change.
In this idea-packed presentation, Mark Sanborn will challenge your thinking and provide you with tools you can use to upgrade everything you do. You'll learn a seven step process for continually making your best better including: the power of "plus +" to help you add value to your products and services.