Showing results by narrator "Joe Bronzi" in All Categories

You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business - in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top 10 customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction.

There is a long-standing truth in the world of organizations: Talent wins! But how do you attract the best people? What do they really want? Based on his rigorous and extensive research, Mark Miller learned that top performers are looking for very different things than solid contributors. In Talent Magnet, Miller uses a clever and entertaining business fable to share these findings. He pulls back the curtain on what leaders can do to find and retain the very best people.

In the fourth book in Miller’s High Performance series, CEO Blake Brown sets out to discover how to create the kind of workplace where everyone feels excited to come to work, passionate about what he or she brings to the company, and energized at the end of the day. It’s a journey that takes him literally all over the world - from Italy to Greece to Green Bay and more. What he discovers from the pages of history is as relevant as the evening news.

This book reveals what it takes for consultants of all types, as well as organizational leaders, to be really helpful in dealing with the complex, systemic, constantly changing organizational problems of today. They need to rapidly create a relationship of trust and openness that enables clients, subordinates, and team members to reveal what is really on their minds and to jointly develop a sense of what is the problem and what kind of adaptive response could best deal with it.

Great ideas don’t matter if you can’t execute - best-selling leadership expert Mark Miller offers a proven, research-based method for creating workplaces where everyone performs at the highest level. The author uses his trademark business fable format to show how any organization can cultivate the kind of everyday habits that yield extraordinary results. Miller gives you proven tools to release the untapped potential in your people, create a strong competitive advantage, and win not just on game day but every day.

Helping is a fundamental human activity, but it can also be a frustrating one. All too often, to our bewilderment, our sincere offers of help are resented, resisted, or refused - and we often react the same way when people try to help us. Why is it so difficult to provide or accept help? How can we make the whole process easier?

Without trust, people and businesses fail. Trusted Leader provides a framework for building trust so that you and your organizations can perform at your best. “A lack of trust is your biggest expense", says Wall Street Journal best-selling author David Horsager. Without trust, transactions cannot occur. Without trust, influence is destroyed. Without trust, leaders lose their people. Horsager introduces listeners to his eight pillars of trust through the journey of a senior leader who thought success was certain.

As practical as it is uplifting, The Secret shares Blanchard’s and Miller’s wisdom about leadership in a form that anyone can easily understand and implement. This book will benefit not only those who listen to it but also the people who look to them for guidance and the organizations they serve.

The Art of Selling to the Affluent, 2nd Edition offers a detailed landscape of today's affluent. Put yourself ahead of the competition by knowing how the recession has affected purchasing behavior and where the opportunities are moving forward.

In his latest business fable, top leadership author Mark Miller tells the story of newly appointed CEO Blake Brown, who takes over a company distressed by poor performance and low morale. Nothing Blake learned from his previous job seems to help him deal with the bigger, more complex problems he now faces. The game has changed. As his new mentor points out, Blake is playing a simple game of checkers when he should be playing chess.

Smart but Stuck offers 15 true and compelling stories about intelligent, capable teens and adults who have gotten "stuck" at school, work, and/or in social relationships because of their ADHD. Dr. Brown highlights the often unrecognized role that emotions play in this complex disorder. He explains why even very bright people with ADHD get stuck because they can focus well on some tasks that interest them but often can't focus adequately on other important tasks and relationships.

This audiobook presents a new approach to risk management that enables executives to think systematically and strategically about future risks and deal proactively with threats to their competitive advantages in an evermore volatile, uncertain, complex, and ambiguous world.

The worlds in the Orion Nebula had been planning rebellion against the Galactic Union for more than a hundred years. Now the rebellion has started with a sneak attack against the Royal Family on Euclid. The planetary defenses were temporarily suppressed and the attack on the Royal Palace killed everyone including half of the invaders. But one member of the Royal Family wasn't in the palace when the invaders struck.

In the trademark Ken Blanchard style, the authors tell the compelling story of Larry and Janice Sparks, who discover how to see each day as an opportunity to enhance their relationships, stimulate their minds, revitalize their bodies, and grow spiritually. As they learn to refire and open up to new experiences, Larry and Janice rekindle passion in every area of their lives. Listeners will find humor, practical information, and profound wisdom in Refire! Don't Retire.

The news media thrives on bad news. In recent years, the political climate has become vitriolic and divisive, our country seems more polarized than ever, and news feels inescapable because technology has significantly increased its reach. People who like to stay informed need a lift. Most people are aware that what they eat greatly impacts their physical health: junk food is bad, vegetables are good.

My Journey as a Combat Medic is a no-holds-barred look at the modern medic in the US Army, allowing us a glimpse at the training as a soldier and as a specialist, as well as deployment and front-line duties and the impact of service on civilian life, including an honest look at PTSD, from the author's own personal experience. Rather than a technical manual, My Journey as a Combat Medic is a detailed firsthand account, concluding with a letter to new medics, providing a career's worth of advice and knowledge as they begin their journeys.

This unusual collection of true ghost stories and hauntings has been put together by Simon B Murik, who is the son of a long line of mediums and sensitives originally from Eastern Europe. Many of the stories come from his own experiences, while others have been contributed by family members and those who have shared paranormal experiences and unexplained phenomenon with him.

For Craig, the trip to the cabin was supposed to be a quiet retreat from his hectic city life where he could concentrate on writing his latest novel. For his wife, Susan, and his two kids, Jamie and Ava, it was supposed to be a weekend vacation. For all of them, it became a nightmare.

This audiobook teaches people at all levels - from entry-level associates to top executives - that it's up to them to help promote and preserve a winning culture of collaboration. The authors show that busting silos and bringing people together is an inside-out process that involves your heart (your character and intentions), your head (your beliefs and attitudes), and your hands (your actions and behaviors).

In eCommerce, how you get the product to the customer is a very important part of the puzzle. It can be summed up in one word - delivery - and when I talk about delivery, I mean every aspect of it: how the customer perceives it as well as how we can use it to increase retention, improve margins, and increase efficiency.