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HowExpert Guide to Serving
- 101 Tips to Learn How to Serve, Give Excellent Customer Service, and Achieve Success as a Server in the Restaurant Industry
- Narrated by: Brittney Lynn
- Length: 2 hrs and 44 mins
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Publisher's summary
If you want to learn how to serve, give excellent customer service, and achieve success as a server in the restaurant industry, then check out HowExpert Guide to Serving.
Being a server--well, a good server--is so much more than taking an order and dropping food off at a table. Serving with hospitality can open doors to meaningful interactions with strangers, long-term relationships with regulars, and, ultimately, consistent financial success.
If you’re new to the restaurant industry, want to improve your skills, or just curious about how to succeed as a server, look no further. As an eight-year veteran and single mom who has been able to raise two kids on server income alone, you can trust me when I say I know what I’m talking about.
I’ve listed the best 101 tips, tricks, and stories I’ve accumulated over the years throughout this book, with just a pinch of “I’ve been a server for far too long” sarcasm that I know other veterans will appreciate.
By listening to this book, HowExpert Guide to Serving, you will:
- Learn the difference between hospitality and service.
- Uncover little tricks along the way to increase not only your check average but your tips.
- Hear stories of how these tips played out in real life while laughing along the way.
- Gain more knowledge on how to be a server that your guests will remember and come back for.
Check out HowExpert Guide to Serving to learn how to serve, give excellent customer service, and achieve success as a server in the restaurant industry!
About the author:
Emma Eliason has been working as a server for nearly a decade. Starting at 19 years old, she knew she needed to be able to provide a better life for herself and her daughter. Now, eight years later, she shares the wisdom and humor she has picked up along the way. Emma has a strong passion when it comes to servers understanding their endless potential to positively impact someone’s day or even their life. With tips focused on empathy and hospitality, Emma shares how she’s been able to financially support two kids on server income alone while taking pride in her skills as a seasoned veteran of the restaurant industry.
HowExpert publishes how to guides by everyday experts.
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Not what I imagined
- By Autumn Larkin on 02-17-17
By: Paul Hartford
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50 Essential Etiquette Lessons
- How to Eat Lunch with Your Boss, Handle Happy Hour Like a Pro, and Write a Thank You Note in the Age of Texting and Tweeting
- By: Katherine Flannery
- Narrated by: Brittany Wilkerson
- Length: 3 hrs and 5 mins
- Unabridged
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Overall4.5 out of 5 stars 51
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Performance4.5 out of 5 stars 38
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Story4 out of 5 stars 37
Meeting strangers at a party, alone in the elevator with the CEO, declining a second date because the first was a disaster - social situations apply a lot of pressure to do and say the right thing. 50 Essential Etiquette Lessons shows you the best way to approach these common challenges with confidence and ease. Never mind putting your pinkies up when you drink tea - this guide is packed with modern examples of how to handle any sticky situation.
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2 out of 5 stars
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Some good info, negative tone
- By Kathryn Lucas on 06-18-22
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Raise the Bar
- An Action-Based Method for Maximum Customer Reactions
- By: Jon Taffer, Karen Kelly
- Narrated by: Luke Daniels
- Length: 7 hrs and 14 mins
- Unabridged
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Overall4.5 out of 5 stars 541
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Performance4.5 out of 5 stars 472
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Story4.5 out of 5 stars 472
If there’s anyone who can prevent a bar or restaurant from going belly-up, it’s Jon Taffer. Widely considered the greatest authority in the food and beverage, hotel, and hospitality industries, he runs the biggest trade show in the business and has turned around nearly 1,000 bars and at least that many restaurants.
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4 out of 5 stars
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Wish Jon was the narrator!!
- By Bonnie on 03-04-15
By: Jon Taffer, and others
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Nickel and Dimed
- On (Not) Getting By in America
- By: Barbara Ehrenreich
- Narrated by: Cristine McMurdo-Wallis
- Length: 8 hrs and 12 mins
- Unabridged
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Overall4 out of 5 stars 1,533
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Performance4.5 out of 5 stars 962
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Story4 out of 5 stars 961
This engrossing piece of undercover reportage has been a fixture on the New York Times best seller list since its publication. With nearly a million copies in print, Nickel and Dimed is a modern classic that deftly portrays the plight of America's working-class poor.
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2 out of 5 stars
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Good concept, but poor execution.
- By Marco Forcone on 08-24-04
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Life, on the Line
- A Chef's Story of Chasing Greatness, Facing Death, and Redefining the Way We Eat
- By: Grant Achatz, Nick Kokonas
- Narrated by: Johnny Heller
- Length: 12 hrs and 51 mins
- Unabridged
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Overall4.5 out of 5 stars 703
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Performance4.5 out of 5 stars 602
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Story5 out of 5 stars 604
In 2007 chef Grant Achatz seemingly had it made. He had been named one of the best new chefs in America by Food & Wine in 2002, received the James Beard Foundation Rising Star Chef of the Year Award in 2003, and in 2005 he and Nick Kokonas opened the conceptually radical restaurant Alinea, which was named Best Restaurant in America by Gourmet magazine. Then, Achatz was diagnosed with stage IV squamous cell carcinoma - tongue cancer.
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5 out of 5 stars
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A Tasteless World?
- By Exec. Chef 'Special K' on 03-18-14
By: Grant Achatz, and others
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Back of the House
- The Secret Life of a Restaurant
- By: Scott Haas
- Narrated by: Johnny Heller
- Length: 7 hrs and 59 mins
- Unabridged
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Overall4 out of 5 stars 79
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Performance4 out of 5 stars 60
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Story4 out of 5 stars 62
Food writer and clinical psychologist Scott Haas wanted to know what went on inside the mind of a top chef - and what kind of emotional dynamics drove the fast-paced, intense interactions inside a great restaurant. To capture all the heat and hunger, he spent 18 months immersed in the kitchen of James Beard Award-winner Tony Maws's restaurant, Craigie on Main, in Boston. He became part of the family, experiencing the drama first-hand.
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1 out of 5 stars
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Truly horrible narration
- By Fidge on 03-28-15
By: Scott Haas
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Gordon Ramsay
- On Top of the World
- By: Neil Simpson
- Narrated by: Richard Aspel
- Length: 9 hrs and 10 mins
- Unabridged
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Overall4 out of 5 stars 196
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Performance4 out of 5 stars 179
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Story4.5 out of 5 stars 178
Best known as the host of Fox's Hell's Kitchen and Kitchen Nightmares, Gordon Ramsay is one of the most driven, successful, and irate chefs around. He has thrown Hollywood actresses out of his restaurants and is notorious for his anger, but his food has been served to numerous heads of state, and he is one of only three chefs in England whose restaurant is rated at three Michelin stars. Sometimes hilarious and frequently heartbreaking, this is Gordon Ramsay’s full life, from tenements and poverty to top-notch restaurants and fame.
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5 out of 5 stars
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Well Done
- By Stephanie curry on 01-30-15
By: Neil Simpson
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Cleaning House
- A Mom's Twelve-Month Experiment to Rid Her Home of Youth Entitlement
- By: Kay Willis Wyma
- Narrated by: Tavia Gilbert
- Length: 8 hrs and 24 mins
- Unabridged
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Overall4.5 out of 5 stars 189
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Performance4.5 out of 5 stars 157
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Story4.5 out of 5 stars 158
Do your kids think that clean, folded clothes magically appear in their drawers? Do they roll their eyes when you suggest they clean the bathroom? Do you think it's your job to pave their road to success? As parents, so often we hover, race in to save, and do everything we can for our kids - unintentionally reinforcing their belief that the world revolves around them. When Kay Wyma realized that an attitude of entitlement had crept into her home, this mother of five got some attitude of her own.
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5 out of 5 stars
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Yes, yes, YES!!
- By Rachel Maize on 06-19-12
By: Kay Willis Wyma
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Works Well with Others
- An Outsider's Guide to Shaking Hands, Shutting up, Handling Jerks, and Other Crucial Skills in Business That No One Ever Teaches You
- By: Ross McCammon
- Narrated by: Tom Taylorson
- Length: 4 hrs and 12 mins
- Unabridged
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Overall4 out of 5 stars 105
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Performance4.5 out of 5 stars 87
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Story4 out of 5 stars 88
This is McCammon's honest, funny, and entertaining journey from impostor to authority - a story that begins with periods of debilitating workplace anxiety but leads to rich insights and practical advice from a guy who still remembers what it's like to feel entirely ill equipped for professional success.
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2 out of 5 stars
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Amusing but really limited
- By Margaret on 11-24-15
By: Ross McCammon
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Hot Mess
- By: Emily Belden
- Narrated by: Amanda Ronconi
- Length: 13 hrs and 3 mins
- Unabridged
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Overall4.5 out of 5 stars 58
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Performance4.5 out of 5 stars 55
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Story4.5 out of 5 stars 54
Twenty-something Allie Simon is used to playing by the rules - until Chicago's most sought-after, up-and-coming culinary genius, Benji Zane, walks into her world and pulls her into his. The only thing more renowned than Benji's mouthwatering masterpieces and equally luscious good looks? His struggle with addiction and his reckless tendency to live life on the edge, no matter the havoc he wreaks along the way. But loving someone means supporting him no matter what, or so Allie tells herself.
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4 out of 5 stars
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Just finished...
- By Joanne Cunningham on 01-08-19
By: Emily Belden
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Success Is for You
- Using Heart-Centered Power Principles for Lasting Abundance and Fulfillment
- By: David R. Hawkins MD
- Narrated by: Peter Lownds
- Length: 6 hrs and 10 mins
- Unabridged
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Overall4.5 out of 5 stars 350
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Performance5 out of 5 stars 292
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Story4.5 out of 5 stars 290
Success Is for You draws upon many concepts that fans of Dr. Hawkins will recognize and applies them to the world of business and the psychology of success. Expanding upon the illuminating discussion of the attractor patterns of success from Power vs. Force, this remarkable never-before-published book pulls back the curtain on the inner workings of the successful mind. Success, according to Dr. Hawkins, is an attitude we inhabit rather than a goal we strive for.
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5 out of 5 stars
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Actually some new stuff for me...
- By Amazon Customer on 03-28-17
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Restaurant Man
- By: Joe Bastianich
- Narrated by: Joe Bastianich
- Length: 8 hrs and 9 mins
- Unabridged
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Overall4.5 out of 5 stars 842
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Performance4.5 out of 5 stars 740
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Story4.5 out of 5 stars 740
How does a nice Italian boy from Queens turn his passion for food and wine into a nationwide empire? In his intrepid, irreverent, and terrifically entertaining memoir, Restaurant Man, Joe Bastianich charts his remarkable culinary journey from his parents’ neighborhood eatery to becoming one of the country’s most successful restaurateurs, along with his superstar chef partners: his mother, Lidia Bastianich, and Mario Batali.
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4 out of 5 stars
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If you liked Kitchen Confidential you'll...
- By J.D. McPherson on 02-19-16
By: Joe Bastianich
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How to Get Sh*t Done
- Why Women Need to Stop Doing Everything So They Can Achieve Anything
- By: Erin Falconer
- Narrated by: Lauren Fortgang
- Length: 6 hrs and 38 mins
- Unabridged
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Overall4 out of 5 stars 316
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Performance4.5 out of 5 stars 263
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Story4 out of 5 stars 263
Finally, in the first productivity book by a woman in a decade, Erin Falconer will show you how to do less - a lot less. In fact, How to Get Sh*t Done will teach you how to zero in on the three areas of your life where you want to excel, and then it will show you how to offload, outsource, or just stop giving a damn about the rest. In How to Get Sh*t Done she shows how even the most perfectionistic among us can tap in to our inner free spirit and learn to feel like badasses rather than drudges.
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3 out of 5 stars
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Not What I Expected
- By Justin Jones on 02-05-18
By: Erin Falconer
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It's Not Me, It's You
- Impossible perfectionist, 27, seeks very very very tidy woman
- By: Jon Richardson
- Narrated by: Jon Richardson
- Length: 3 hrs and 16 mins
- Abridged
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Overall4.5 out of 5 stars 164
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Performance4.5 out of 5 stars 141
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Story4.5 out of 5 stars 140
A control freak looks for love (women who leave wet teaspoons in sugar bowls need not apply). ‘I haven’t woken up with a cup of tea by the bed for seven years. It seems such a small thing but it’s one of a thousand things I miss about having someone around to take care of me. I have spent my entire adult life getting things the way I want them and all I want now is someone to give it all up for.’ Jon Richardson. Is your filing faultless? Your CDs, apostrophes, cutlery all in the right places?
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5 out of 5 stars
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Different, surprising comedy
- By Vasilia on 05-14-12
By: Jon Richardson
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First Things First
- The Rules of Being a Warner
- By: Kurt Warner, Brenda Warner, Jennifer Schuchmann - contributor
- Narrated by: Todd Busteed, Rebecca Gallagher, Abigail Seward
- Length: 6 hrs and 48 mins
- Unabridged
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Overall5 out of 5 stars 25
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Performance4.5 out of 5 stars 22
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Story5 out of 5 stars 21
First Things First is an honest, insightful, and entertaining look at life inside the Warner household. Kurt and Brenda speak candidly about their marriage, the values they are working to instill in their kids, things they've done right, mistakes they've made, the importance of giving back, and the legacy they hope to leave behind.
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5 out of 5 stars
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A must read!!
- By Amazon Customer on 04-18-18
By: Kurt Warner, and others
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I'll Be There (But I'll Be Wearing Sweatpants)
- Finding Unfiltered, Real-Life Friendships in This Crazy, Chaotic World
- By: Amy Weatherly, Jess Johnston
- Narrated by: Amy Weatherly, Jess Johnston
- Length: 5 hrs and 19 mins
- Unabridged
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Overall4.5 out of 5 stars 462
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Performance4.5 out of 5 stars 396
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Story4.5 out of 5 stars 393
Loneliness doesn't care what age you are, how many Instagram followers you have, or where you call home. It doesn't care how "put together" you appear to the outside world. We have a collective wound that only authentic sisterhood can heal. With real-life vulnerability and "I’ve been there, too" wisdom about building deep and satisfying friendships, Amy and Jess unpack the lies we've been told about friendship
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4 out of 5 stars
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Heavy religious content slightly off-putting
- By Gary on 03-12-22
By: Amy Weatherly, and others
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Polish Your Poise with Madame Chic
- Lessons in Everyday Elegance
- By: Jennifer L. Scott
- Narrated by: Amy Rubinate
- Length: 4 hrs and 3 mins
- Unabridged
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Overall4.5 out of 5 stars 470
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Performance4 out of 5 stars 401
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Story4.5 out of 5 stars 395
Just step out your door today, and you will notice that poise is a rarity in our wired, fast-paced, and unmannerly world. As uncivil behaviors like flip-flops at Broadway shows and digital oversharing proliferate, this timely book reminds us of the quiet power of behaving with dignity, kindness, and grace. Jennifer L. Scott's Parisian mentor, Madame Chic, embodied poise and not just with the good posture, stylish attire, and natural manners that made her extraordinarily elegant.
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4 out of 5 stars
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The speaker's voice sounds very robotic
- By Bobbie Monroe on 01-09-16
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Irrationally Yours
- On Missing Socks, Pickup Lines, and Other Existential Puzzles
- By: Dan Ariely
- Narrated by: Simon Jones
- Length: 3 hrs and 22 mins
- Unabridged
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Overall4 out of 5 stars 226
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Performance4.5 out of 5 stars 195
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Story4 out of 5 stars 194
Behavioral economist Dan Ariely revolutionized the way we think about ourselves, our minds, and our actions in his books Predictably Irrational, The Upside of Irrationality, and The Honest Truth About Dishonesty. Ariely applies this scientific analysis of the human condition in his "Ask Ariely" Q and A column in the Wall Street Journal, in which he responds to readers who write in with personal conundrums ranging from the serious to the curious.
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3 out of 5 stars
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Not what I expected
- By Gordon on 05-30-15
By: Dan Ariely
What listeners say about HowExpert Guide to Serving
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- Brandilyn Towne
- 08-19-23
A MUST for new or seasoned servers.
I loved it! As a seasoned server, this book reminded me why I love my job so much. It also gave genuine and realistic tips that I use daily. If you’re New to serving, consider this great training. If you’ve been a server, consider this a reminder. If you need tips or help getting better…this is it. Great stories and tips.
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