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Zingerman's Guide to Giving Great Service: Treating Your Customers Life Royalty | [Ari Weinzweig]

Zingerman's Guide to Giving Great Service: Treating Your Customers Life Royalty

Do you really need another audiobook on customer service? There are hundreds you could choose from, and you've probably listened to at least a dozen. Why should you take advice from a deli with a funny name in Ann Arbor, Michigan?
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Publisher's Summary

Do you really need another audiobook on customer service? There are hundreds you could choose from, and you've probably listened to at least a dozen. Why should you take advice from a deli with a funny name in Ann Arbor, Michigan?

Because the way Zingerman's teaches services is different, better, and more successful than the way others do it.

Because while most customer-service audiobooks give you philosophy and theory, Zingerman's tells you exactly what to do and exactly how to do it.

Because one of Zingerman's founding partners, Ari Weinzweig, has distilled the most important facts about effective customer service into concise and snappy formulas that are easy for you and the people who work with you to remember and use.

Discover:

  • Five elements of the Zingerman's approach
  • Three steps of great service
  • Five steps to handling customer complaints
  • Three ways to measure service
  • Five simple hiring tips

    Do you really need another audiobook on customer service? Yes! But after you listen to this one, you won't.

    ©2003, 2004 dse, inc.; (P)2005 Listen & Live Audio, Inc.

  • What Members Say

    Average Customer Rating

    4.2 (35 )
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    4.3 (13 )
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    Performance
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    •  
      Dennis Atlanta 02-18-05
      Dennis Atlanta 02-18-05 Listener Since 2004
      HELPFUL VOTES
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      "Painful to listen to"

      I have bought thousands of audio books on tape and cds over the years. This one is by far the worst because of the author reading his book in a very, very dull tone. The content is very good, so just buy the paperback. I find it hard to believe that an author who
      writes and brags on his dedication to customer service is so oblivious to how boring his voice is. I think this audio needs to be re done by a professional narator.

      25 of 30 people found this review helpful
    •  
      Dorie Clark Somerville, MA 07-07-12
      Dorie Clark Somerville, MA 07-07-12
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      "Way boring"

      This might be of interest if you're a restauranteur looking for minor details about their staffing structure and the like. But for any general reader or Zingerman's fan, it's exceptionally boring - like a self-congratulatory press release.

      3 of 3 people found this review helpful
    •  
      Howard Norton Shores, MI, USA 01-17-10
      Howard Norton Shores, MI, USA 01-17-10 Member Since 2002
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      "Worthwhile"

      I thought this was useful. It's nice to see how a small business overcame the odds and made a difference. Ari doesn't doesn't brag about how he's the equivelent of the second coming like so many other business books. He readily admits that Zingerman's doesn't meet all the ideals they aspire to reach, but you can hear the sincere desire to contiously strive to be the best he and his team can be. I was also surprized to learn just how he was able to grow a tiny deli into a whoel series of related food businesses with 500+ employees and $30M in sales - all while staying in Ann Arbor, MI.

      0 of 0 people found this review helpful
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