©2000 by Harry Beckwith, All Rights Reserved; © and (P)2000 Time Warner AudioBooks, A Division of Time Warner Trade Publishing
"Harry Beckwith makes the invisible engagingly accessible." (The Motley Fool)
"... a keenly written essay on what it really takes to connect with our customers." (AudioFile)
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"This is a must if you sell services"
This was one of the audio's that everyone in our small office had to listen to. Technicians and directors alike.
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