The best-selling author of of QBQ! shows how anyone can use the unlimited potential of accountability to create an outstanding organization.
Do people fire companies? You bet they do. But anyone can fireproof their organization with the timely and timeless ideas in Outstanding. Every day outstanding organizations do things that ensure they will retain customers, grow revenues, increase market share, and build their reputations. These successful organiÂÂzations comprise people who hold values and take actions - individually and collectively - that are simple but not always easy or obvious.
Informed by Miller's own commitment to the power of perÂÂsonal accountability and enlivened by compelling true stories, Outstanding identifies the principles and behaviors that distinguish such organizations from the pack and provides listeners with ways to integrate these concepts into their own work and companies.
With its short pithy entries that carry a lot of impact and takeaway value, Outstanding is filled with practical ideas that can and should be used every single day by individuals and groups, from the boardroom to the stockroom, for creating a distinguished organization with which customers and stakeholders will want to work.
©2010 John G. Miller; (P)2010 Penguin
As a manager overseeing around 30 people in 5 different locations, I was able to take these lessons and add them to my everyday routines. These days without exceptional customer service your business will sink fast and I was able to formulate my own examples based on the stories in this book to create some really great trainings for my team. Would rate 6 stars if I could.
Outstanding is another practical set of life principals that can be applied to any facet of your professional life. John G Miller provides a simple to follow roadmap that takes personal accountability to another level.
47 powerful short topics on business greatness. I find myself coming back to this book once a year, it is as enjoyable as it is insightful. I have recommended this book more than any other I own.
I liked this book. John has some good insights into how to move an organization, or even yourself, forward. I will likely listen to it again because "repetition is the motor of learning." This book covers mostly different material from QBQ, so don't be overly worried about duplicate material.
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