We are currently making improvements to the Audible site. In an effort to enhance the accessibility experience for our customers, we have created a page to more easily navigate the new experience, available at the web address www.audible.com/access .
 >   > 
Frustrated with Yelp?! Audiobook

Frustrated with Yelp?!: The Business Owner's Guide to Understanding and Mastering Yelp

Regular Price:$3.95
  • Membership Details:
    • First book free with 30-day trial
    • $14.95/month thereafter for your choice of 1 new book each month
    • Cancel easily anytime
    • Exchange books you don't like
    • All selected books are yours to keep, even if you cancel
  • - or -

Publisher's Summary

Are you frustrated with Yelp.com? Wondering why Yelp is filtering your good reviews? For many small business owners, that's like asking if the sky is blue or if taxes stink! But it doesn't have to be that way. By the time you finish listening to Frustrated with Yelp!?, you will have learned all the tricks to employ and all the pitfalls to avoid while establishing your business's positive, relevant presence on Yelp.com.

Yelp is one of the most powerful social media tools today's tech savvy consumer uses, and it can be the greatest generator of business for the business that "uses" Yelp properly. Just so, the business owner who takes the wrong approach with Yelp.com (or, even worse, those who don't engage with the website at all) can stand to suffer a tarnished reputation and loss of customers and profits!

Frustrated with Yelp!? will help introduce Yelp.com to the uninitiated, explaining what exactly the site is, how it works, and who tends to use it. This book will take you through the basics, such as how to set up your business account on Yelp.com, or how to "claim" a page already established for your business. You will learn how to make sure your business' Yelp profile is accurate and up to date, and how to add, change, or remove information, images, and other pertinent material. You will also get something of a "behind the scenes" look at how and why Yelp.com operates the way it does, with the infamous, mysterious Yelp Filter explained. Most important of all, though, you will be getting a filed manual on how to deal with bad reviews and unhappy reviewers, and you will learn how to engage with and leverage satisfied clientele, reducing the negative impact created by the former group and maximizing the positive impact generated by the latter. Through narrative chapters, step-by-step instructions, and even cautionary case studies, you can gain great insight and experience on how to best use Yelp.com.

©2013 Erik Devash (P)2013 Erik Devash

What Members Say

Average Customer Rating

3.8 (5 )
5 star
 (3)
4 star
 (0)
3 star
 (1)
2 star
 (0)
1 star
 (1)
Overall
4.2 (5 )
5 star
 (4)
4 star
 (0)
3 star
 (0)
2 star
 (0)
1 star
 (1)
Story
3.6 (5 )
5 star
 (3)
4 star
 (0)
3 star
 (0)
2 star
 (1)
1 star
 (1)
Performance
Sort by:
  •  
    enna 03-17-16
    enna 03-17-16 Member Since 2016
    HELPFUL VOTES
    8
    ratings
    REVIEWS
    11
    4
    FOLLOWERS
    FOLLOWING
    0
    0
    Overall
    Performance
    Story
    "Not bad"

    Basic information but fascinating. Fascinating because I was so frustrated with Yelp and this book convinced me that #1 I was not alone and #2 that as a business owner I just have to suck it up and keep yelping. Sigh.

    0 of 0 people found this review helpful
  •  
    Jack 11-22-14
    Jack 11-22-14
    ratings
    REVIEWS
    13
    1
    Overall
    Performance
    Story
    "Not much about mastering"
    Any additional comments?

    I was expecting to learn more about how yelp ranks your business in their search results, or how to set up your yelp page to convert people who find my yelp page into customers. This book doesn't cover these topics well at all. After listening to this book, I do not in anyway feel like I have mastered yelp. It may be a good overview for anyone that doesn't know anything about yelp, but that's about it. Seems more like the author wrote this book to complain about yelp's filter.

    0 of 0 people found this review helpful
  •  
    shauntia 12-16-13
    shauntia 12-16-13 Member Since 2013
    HELPFUL VOTES
    4
    ratings
    REVIEWS
    9
    2
    FOLLOWERS
    FOLLOWING
    0
    0
    Overall
    Performance
    Story
    "Good if you never did homework on Yelp"
    Any additional comments?

    This was a over all good listen but I have done homework on yelp and I was hoping to hear something that I didn't know. That hidden secret and he didn't give it. So I was left unsatisfied. If you don't have a clue how this monster company works then this is a great read for you.

    0 of 0 people found this review helpful

Report Inappropriate Content

If you find this review inappropriate and think it should be removed from our site, let us know. This report will be reviewed by Audible and we will take appropriate action.

Cancel

Thank you.

Your report has been received. It will be reviewed by Audible and we will take appropriate action.