Chapter 4 was worth the whole book. Unlike the 50 year old ideas that are rehashed on other sales books this is written from first hand selling.
The book is a referrence book which you should repeat as needed not just listen and put on the shelf.
Anyone who wants to learn what great salespeople do differently then the rest this is the book.
This is not an entertainment book but rather a book that you will return to over and over again. If you are sick of the same old motivation book just reworded and repackaged then check it out.