We are currently making improvements to the Audible site. In an effort to enhance the accessibility experience for our customers, we have created a page to more easily navigate the new experience, available at the web address www.audible.com/access.
Call anytime(888) 283-5051
Business > Sales

Sales

Your Likes make Audible better!

'Likes' are shared on Facebook and Audible.com. We use your 'likes' to improve Audible.com for all our listeners.

You can turn off Audible.com sharing from your Account Details page.

OK

Cynthia

Cynthia Monrovia, California, United States Member Since 2012

Audible listener who's grateful for a long commute!

HELPFUL VOTES
4266
ratings
REVIEWS
170
170
FOLLOWERS
FOLLOWING
2093
6
  • "Let Me Hear Your Body Talk"

    Overall
    Performance
    Story

    One of the first books I listened to on Audible was Joe Mavarro and Marvin Karlins' "What Every Body is Saying: An Ex-FBI Agent's Guide to Speed-Reading People" (2012). It was so long ago that I hadn't started writing reviews, but that was fortunate with this book. I've been using some of the techniques described in the book for 18 months, and they work. I wouldn't have known that when I finished the book.

    I am a civil trial attorney, and I long relied on gut feeling and intuition when I picked a jury. In other words, just dumb look. This book gave me the ability to know, with some basis, whether a jury liked my client or the opposition, and whether I was effectively advocating my client's defense. Once, in a memory seared sharp, I completely torqued a juror off, which I realized by her flared nostrils and lips pursed together to nonexistence. I was able to dig out of that situation.

    This isn't the key to picking a perfect jury, but it helps. It's like knowing a secret code.

    I occasionally listen to the book to refresh my techniques. The book teaches how to speed read people, but learning the techniques takes a lot of time, patience, practice and feedback - when you can get it.

    I'm giving the book an overall 4 because it is so useful, but it's a 3 on the story. Despite the exciting topic, it's pretty dry and academic. The narration is a three, too. It sounds more like a business seminar than a narration.

    I want to mention that "What Every Body is Saying" and Pamela Meyer's "Liespotting: Proven Techniques to Detect Deception" (2011) really builds on Navarro's techniques. Listen to them consecutively, and it's like a college psychology course.

    [If this review helped, please let me know by pressing the helpful button. Thanks!]

    More

    What Every BODY Is Saying: An Ex-FBI Agent’s Guide to Speed-Reading People

    • UNABRIDGED (7 hrs and 24 mins)
    • By Joe Navarro, Marvin Karlins
    • Narrated By Paul Costanzo
    Overall
    (2136)
    Performance
    (1808)
    Story
    (1784)

    Listen to this book and send your nonverbal intelligence soaring. Joe Navarro, a former FBI counterintelligence officer and a recognized expert on nonverbal behavior, explains how to "speed-read" people: decode sentiments and behaviors, avoid hidden pitfalls, and look for deceptive behaviors. You'll also learn how your body language can influence what your boss, family, friends, and strangers think of you.

    Nate says: "A few pointers..."
  1. What Every BODY Is Saying...
  2. .

A Peek at Jack Yankins's Bookshelf

Helpful
Votes
39
 
Framingham, MA 1 REVIEWS / 3 ratings 1 Followers / Following 3
 
Jack Yankins's greatest hits:
  • The Maverick Selling Method: Simplifying the Complex Sale

    "The best book on b2b sales."

    Overall
    Performance
    Story
    What made the experience of listening to The Maverick Selling Method the most enjoyable?

    It uses real world case studies to show what works and why. It is not written by some old-school grandpa. It will connect with anyone who is selling larger deals.


Sandy

Sandy holliston, MA, United States 11-23-10
HELPFUL VOTES
114
ratings
REVIEWS
34
5
FOLLOWERS
FOLLOWING
3
0
  • "Not much to it"

    16 of 17 helpful votes

    The same NLP stuff that is presented in a complex and hard to understand way. Not much value.

    More

    Subliminal Persuasion: Influence & Marketing Secrets They Don't Want You to Know

    • UNABRIDGED (3 hrs and 49 mins)
    • By Dave Lakhani
    • Narrated By Dave Lakhani
    • Whispersync for Voice-ready
    Overall
    (64)
    Performance
    (18)
    Story
    (18)

    If you're an entrepreneur, salesperson, advertiser, or business owner, understanding the art of subliminal persuasion will give your bottom line a big boost. In Subliminal Persuasion, master marketer Dave Lakhani reveals in step-by-step detail the exact techniques that really work in persuading and influencing others.

    Sandy says: "Not much to it"

What's Trending in Sales:

  • 4.3 (166 ratings)
    Pitch Anything: An Innovative Method for Presenting, Persuading, and Winning the Deal (






UNABRIDGED) by Oren Klaff Narrated by Oren Klaff

    Pitch Anything: An Innovative Method for Presenting, Persuading, and Winning the Deal

    • UNABRIDGED (6 hrs and 12 mins)
    • By Oren Klaff
    • Narrated By Oren Klaff
    • Whispersync for Voice-ready
    Overall
    (166)
    Performance
    (146)
    Story
    (147)

    When it comes to delivering a pitch, Oren Klaff has unparalleled credentials. Over the past 13 years, he has used his one-of-a-kind method to raise more than $400 million - and now, for the first time, he describes his formula to help you deliver a winning pitch in any business situation. Whether you’re selling ideas to investors, pitching a client for new business, or even negotiating for a higher salary, Pitch Anything will transform the way you position your ideas. According to Klaff, creating and presenting a great pitch isn’t an art - it’s a simple science.

    Troy S. says: "Awesome"
  • 4.3 (109 ratings)
    If You're Not First, You're Last: Sales Strategies to Dominate Your Market and Beat Your Competition (






UNABRIDGED) by Grant Cardone Narrated by Grant Cardone

    If You're Not First, You're Last: Sales Strategies to Dominate Your Market and Beat Your Competition

    • UNABRIDGED (7 hrs and 47 mins)
    • By Grant Cardone
    • Narrated By Grant Cardone
    Overall
    (109)
    Performance
    (99)
    Story
    (100)

    During economic contractions, it becomes much more difficult to sell your products, maintain your customer base, and gain market share. Mistakes become more costly, and failure becomes a real possibility for all those who are not able to make the transition. But imagine being able to sell your products when others cannot, being able to take market share from your competitors, and knowing the precise formulas that would allow you to expand your sales while others make excuses.

    Magnus says: "This is a book you never ever need to read"
  • 4.4 (107 ratings)
    Sell or Be Sold: How to Get Your Way in Business and in Life (






UNABRIDGED) by Grant Cardone Narrated by Grant Cardone

    Sell or Be Sold: How to Get Your Way in Business and in Life

    • UNABRIDGED (11 hrs and 40 mins)
    • By Grant Cardone
    • Narrated By Grant Cardone
    Overall
    (107)
    Performance
    (98)
    Story
    (98)

    Whether it's selling your company's product in the boardroom or selling yourself on eating healthy, everything in life can and should be treated as a sale. And as sales expert Grant Cardone explains, knowing the principles of selling is a prerequisite for success of any kind. In Sell or Be Sold, Cardone breaks down the techniques and approaches necessary to master the art of selling in any avenue.

    David Lepore says: "The best sales training you will ever get!"
  • 4.3 (84 ratings)
    Becoming a Sales Pro: The Best of Tom Hopkins: Made for Success Collection (






UNABRIDGED) by Tom Hopkins Narrated by Tom Hopkins

    Becoming a Sales Pro: The Best of Tom Hopkins: Made for Success Collection

    • UNABRIDGED (5 hrs)
    • By Tom Hopkins
    • Narrated By Tom Hopkins
    Overall
    (84)
    Performance
    (44)
    Story
    (43)

    You want to be in the top percentage of income-earners in your company. In order to do that, you need to learn what the top pros know and how they work. Master sales trainer Tom Hopkins has been building sales champions for years.

    Olga says: "this is not good at all !!!"
  •  
  • 4.3 (26 ratings)
    The Customer Rules: The 39 Essential Rules for Delivering Sensational Service (






UNABRIDGED) by Lee Cockerell Narrated by Lee Cockerell

    The Customer Rules: The 39 Essential Rules for Delivering Sensational Service

    • UNABRIDGED (3 hrs and 59 mins)
    • By Lee Cockerell
    • Narrated By Lee Cockerell
    • Whispersync for Voice-ready
    Overall
    (26)
    Performance
    (23)
    Story
    (22)

    The former EVP of Walt Disney World shares indispensible rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business - any business - depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40-plus-year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the rules for serving customers so well they'll never want to do business with anyone but you.

  • 4.6 (19 ratings)
    The Power of Consistency: Prosperity Mindset Training for Sales and Business Professionals (






UNABRIDGED) by Weldon Long Narrated by Weldon Long

    The Power of Consistency: Prosperity Mindset Training for Sales and Business Professionals

    • UNABRIDGED (4 hrs and 45 mins)
    • By Weldon Long
    • Narrated By Weldon Long
    • Whispersync for Voice-ready
    Overall
    (19)
    Performance
    (14)
    Story
    (15)

    The Power of Consistency lays out the Personal Prosperity Plan, a simple process to create meaningful results by unleashing the power of focus and your subconscious mind. Taking you step by step through the FEAR process - focus, emotional connection, action, and responsibility - this audiobook will teach you: How to get focused on what you want; How to become deeply emotionally committed to achieving your goals.

    K. Pryor says: "'Implementation' is the Key"
  • 4.4 (18 ratings)
    Selling with Noble Purpose: How to Drive Revenue and Do Work that Makes You Proud (






UNABRIDGED) by Lisa Earle McLeod Narrated by Lisa Earle McLeod

    Selling with Noble Purpose: How to Drive Revenue and Do Work that Makes You Proud

    • UNABRIDGED (7 hrs and 4 mins)
    • By Lisa Earle McLeod
    • Narrated By Lisa Earle McLeod
    • Whispersync for Voice-ready
    Overall
    (18)
    Performance
    (15)
    Story
    (14)

    Shadowing hundreds of salespeople for a double-blind study on performance, sales leadership consultant Lisa McLeod made a significant discovery: Salespeople driven by a sense of purpose wildly outperformed those driven by quotas. McLeod noticed that superstars didn't look at their quotas and ask, "How can I meet them?" They looked at their customers and asked, "How can I help them?" In McLeod's groundbreaking sales management book you'll discover why driving revenue is not the purpose of a sales force.

    G. House Sr. says: "Unexpectedly engaging and enlightening"
  • The Personal Training Sales Education Textbook: A Simple and Effective Sales System Designed Specifically for the Personal Trainer in the Health (






UNABRIDGED) by Tim Tierney Narrated by Robert B. Weir

    The Personal Training Sales Education Textbook: A Simple and Effective Sales System Designed Specifically for the Personal Trainer in the Health

    • UNABRIDGED (2 hrs and 27 mins)
    • By Tim Tierney
    • Narrated By Robert B. Weir
    • Whispersync for Voice-ready
    Overall
    (19)
    Performance
    (17)
    Story
    (17)

    This book contains a simple and effective sales system for the personal trainer. Whether you’re a seasoned health club veteran seeking some innovative sales techniques to add to your bag of tricks or you’re brand new to the personal training industry and are in need of a complete personal training sales system that will hand you the tools to rapidly generate a top level income in your gym, you’ve come to the right place.

    Mark says: "good info"
  • Sell or Be Sold: How to Get Your Way in Business and in Life (






UNABRIDGED) by Grant Cardone Narrated by Grant Cardone

    Sell or Be Sold: How to Get Your Way in Business and in Life

    • UNABRIDGED (11 hrs and 40 mins)
    • By Grant Cardone
    • Narrated By Grant Cardone
    Overall
    (107)
    Performance
    (98)
    Story
    (98)

    Whether it's selling your company's product in the boardroom or selling yourself on eating healthy, everything in life can and should be treated as a sale. And as sales expert Grant Cardone explains, knowing the principles of selling is a prerequisite for success of any kind. In Sell or Be Sold, Cardone breaks down the techniques and approaches necessary to master the art of selling in any avenue.

    David Lepore says: "The best sales training you will ever get!"
  • The Challenger Sale: Taking Control of the Customer Conversation (






UNABRIDGED) by Matthew Dixon, Brent Adamson Narrated by Matthew Dixon, Brent Adamson

    The Challenger Sale: Taking Control of the Customer Conversation

    • UNABRIDGED (5 hrs and 43 mins)
    • By Matthew Dixon, Brent Adamson
    • Narrated By Matthew Dixon, Brent Adamson
    • Whispersync for Voice-ready
    Overall
    (177)
    Performance
    (157)
    Story
    (157)

    What's the secret to sales success? If you're like most business leaders, you'd say it's fundamentally about relationships - and you'd be wrong. The best salespeople don't just build relationships with customers. They challenge them.The need to understand what top-performing reps are doing that their average performing colleagues are not drove Matthew Dixon, Brent Adamson, and their colleagues at Corporate Executive Board to investigate the skills, behaviors, knowledge, and attitudes that matter most for high performance.

    Lou says: "One novel idea. Only need to listen first chapter"
  • To Sell Is Human: The Surprising Truth about Moving Others (






UNABRIDGED) by Daniel H. Pink Narrated by Daniel H. Pink

    To Sell Is Human: The Surprising Truth about Moving Others

    • UNABRIDGED (6 hrs and 6 mins)
    • By Daniel H. Pink
    • Narrated By Daniel H. Pink
    • Whispersync for Voice-ready
    Overall
    (515)
    Performance
    (447)
    Story
    (449)

    According to the U.S. Bureau of Labor Statistics, one in nine Americans works in sales. Every day more than 15 million people earn their keep by persuading someone else to make a purchase. But dig deeper and a startling truth emerges: Yes, one in nine Americans works in sales. But so do the other eight. Whether we’re employees pitching colleagues on a new idea, entrepreneurs enticing funders to invest, or parents and teachers cajoling children to study, we spend our days trying to move others.

    Joanne says: "Not for salespeople!"
  •  
  • Pitch Anything: An Innovative Method for Presenting, Persuading, and Winning the Deal (






UNABRIDGED) by Oren Klaff Narrated by Oren Klaff

    Pitch Anything: An Innovative Method for Presenting, Persuading, and Winning the Deal

    • UNABRIDGED (6 hrs and 12 mins)
    • By Oren Klaff
    • Narrated By Oren Klaff
    • Whispersync for Voice-ready
    Overall
    (166)
    Performance
    (146)
    Story
    (147)

    When it comes to delivering a pitch, Oren Klaff has unparalleled credentials. Over the past 13 years, he has used his one-of-a-kind method to raise more than $400 million - and now, for the first time, he describes his formula to help you deliver a winning pitch in any business situation. Whether you’re selling ideas to investors, pitching a client for new business, or even negotiating for a higher salary, Pitch Anything will transform the way you position your ideas. According to Klaff, creating and presenting a great pitch isn’t an art - it’s a simple science.

    Troy S. says: "Awesome"
  • What Every BODY Is Saying: An Ex-FBI Agent’s Guide to Speed-Reading People (






UNABRIDGED) by Joe Navarro, Marvin Karlins Narrated by Paul Costanzo

    What Every BODY Is Saying: An Ex-FBI Agent’s Guide to Speed-Reading People

    • UNABRIDGED (7 hrs and 24 mins)
    • By Joe Navarro, Marvin Karlins
    • Narrated By Paul Costanzo
    Overall
    (2136)
    Performance
    (1808)
    Story
    (1784)

    Listen to this book and send your nonverbal intelligence soaring. Joe Navarro, a former FBI counterintelligence officer and a recognized expert on nonverbal behavior, explains how to "speed-read" people: decode sentiments and behaviors, avoid hidden pitfalls, and look for deceptive behaviors. You'll also learn how your body language can influence what your boss, family, friends, and strangers think of you.

    Nate says: "A few pointers..."
  • Go for No!: Yes Is the Destination, No Is How You Get There (






UNABRIDGED) by Richard Fenton, Andrea Waltz Narrated by Richard Fenton

    Go for No!: Yes Is the Destination, No Is How You Get There

    • UNABRIDGED (1 hr and 33 mins)
    • By Richard Fenton, Andrea Waltz
    • Narrated By Richard Fenton
    Overall
    (6)
    Performance
    (5)
    Story
    (5)

    In a world inundated with sales books on getting to yes, this audiobook recommends just the opposite, focusing on how increasing your failure rate can greatly accelerate your movement toward ultimate success. Go for No! chronicles four days in the life of fictional character Eric Bratton, a call-reluctant copier salesman who wakes up one morning to find himself in a strange house with no idea of how he got there.

  • The New Rules of Sales and Service: How to Use Agile Selling, Real-Time Customer Engagement, Big Data, Content, and Storytelling to Grow Your Business

    • UNABRIDGED (10 hrs and 30 mins)
    • By David Meerman Scott
    • Narrated By David Meerman Scott
    Overall
    (0)
    Performance
    (0)
    Story
    (0)

    Sales and service are being radically redefined like never before. With buyers now in possession of unlimited information, online content is quickly becoming the dominant driver for commerce. Today anyone working in sales or customer service needs to possess entirely new skills. Unfortunately most organizations are still using traditional selling and service models developed for a different time.

  •  
  • The Greatest Salesman in the World (






UNABRIDGED) by Og Mandino Narrated by Og Mandino

    The Greatest Salesman in the World

    • UNABRIDGED (2 hrs and 19 mins)
    • By Og Mandino
    • Narrated By Og Mandino
    • Whispersync for Voice-ready
    Overall
    (503)
    Performance
    (314)
    Story
    (322)

    This is the legend of Hafid, a camel boy 2,000 years ago, and his burning desire to improve his lowly position in life, as told to his apprentice Erasmus. Hafid relates the story of how he became known as the Greatest Salesman in the World. His success lies in the wisdom of ten leather scrolls passed down to him from his master, Pathros.

    Eric says: "Not the greatest book in the world"
  • The Psychology of Selling: Increase Your Sales Faster and Easier Than You Ever Thought Possible (






UNABRIDGED) by Brian Tracy Narrated by Brian Tracy

    The Psychology of Selling: Increase Your Sales Faster and Easier Than You Ever Thought Possible

    • UNABRIDGED (6 hrs and 18 mins)
    • By Brian Tracy
    • Narrated By Brian Tracy
    • Whispersync for Voice-ready
    Overall
    (54)
    Performance
    (47)
    Story
    (46)

    Brian Tracy, one of the top professional speakers and sales trainers in the world today, found that his most important breakthrough in selling was the discovery that it is the "Psychology of Selling" that is more important than the techniques and methods of selling.

    DAVID says: "multiple sound defects, sounds like in barrel"
  • If You're Not First, You're Last: Sales Strategies to Dominate Your Market and Beat Your Competition (






UNABRIDGED) by Grant Cardone Narrated by Grant Cardone

    If You're Not First, You're Last: Sales Strategies to Dominate Your Market and Beat Your Competition

    • UNABRIDGED (7 hrs and 47 mins)
    • By Grant Cardone
    • Narrated By Grant Cardone
    Overall
    (109)
    Performance
    (99)
    Story
    (100)

    During economic contractions, it becomes much more difficult to sell your products, maintain your customer base, and gain market share. Mistakes become more costly, and failure becomes a real possibility for all those who are not able to make the transition. But imagine being able to sell your products when others cannot, being able to take market share from your competitors, and knowing the precise formulas that would allow you to expand your sales while others make excuses.

    Magnus says: "This is a book you never ever need to read"
  • Predictable Revenue: Turn Your Business Into A Sales Machine with the $100 Million Best Practices of Salesforce.com (






UNABRIDGED) by Aaron Ross, Marylou Tyler Narrated by Mary Jane Wells

    Predictable Revenue: Turn Your Business Into A Sales Machine with the $100 Million Best Practices of Salesforce.com

    • UNABRIDGED (5 hrs and 7 mins)
    • By Aaron Ross, Marylou Tyler
    • Narrated By Mary Jane Wells
    • Whispersync for Voice-ready
    Overall
    (24)
    Performance
    (22)
    Story
    (22)

    Discover the outbound sales process that, in just a few years, helped add $100 million in recurring revenue to Salesforce.com, almost doubling their enterprise growth...with zero cold calls. This is NOT another book about how to cold call or close deals. This is an entirely new kind of sales bible for CEOs, entrepreneurs and sales VPs to help you build a sales machine.

    Max says: "Absolutely terrible narration. Not recommended."
  • Fiverr Secrets Unleashed: Learn the Selling Secrets of Selling on Fiverr (






UNABRIDGED) by Kris McGee Narrated by Dave Wright

    Fiverr Secrets Unleashed: Learn the Selling Secrets of Selling on Fiverr

    • UNABRIDGED (28 mins)
    • By Kris McGee
    • Narrated By Dave Wright
    Overall
    (0)
    Performance
    (0)
    Story
    (0)

    Fiverr Secrets Unleashed is loaded with tips and tricks to help you become a better Fiverr seller. Even if you've never heard of Fiverr before, this guide can help you understand the platform and kickstart your account. It will also give tips and secrets on how to get traffic to your gigs and boost reviews for your gigs.

  • Secrets of Selling (






UNABRIDGED) by Grant Cardone Narrated by Grant Cardone

    Secrets of Selling

    • UNABRIDGED (58 mins)
    • By Grant Cardone
    • Narrated By Grant Cardone
    Overall
    (0)
    Performance
    (0)
    Story
    (0)

    How to gain the attention you need to succeed in any economy.

  • Art of Selling: Techniques for Success (






UNABRIDGED) by Law Payne Narrated by Samuel Fleming

    Art of Selling: Techniques for Success

    • UNABRIDGED (36 mins)
    • By Law Payne
    • Narrated By Samuel Fleming
    • Whispersync for Voice-ready
    Overall
    (0)
    Performance
    (0)
    Story
    (0)

    In this fascinating audiobook The Art of Selling, you will discover that the seller must convince and win over the buyer to ensure a sale. You will learn that the seller must convince buyer that he is getting something of more value than what he is paying for. As you listen, you will discover that there is evidence to suggest that some online sellers just want to close the deal, and this is bad for service.

  • Pitching and Closing: Everything You Need to Know About Business Development, Partnerships, and Making Deals that Matter (






UNABRIDGED) by Alex Taub, Ellen DaSilva Narrated by Kate Rudd

    Pitching and Closing: Everything You Need to Know About Business Development, Partnerships, and Making Deals that Matter

    • UNABRIDGED (8 hrs and 23 mins)
    • By Alex Taub, Ellen DaSilva
    • Narrated By Kate Rudd
    Overall
    (2)
    Performance
    (2)
    Story
    (1)

    Driving the most successful startups today is Business Development (BD), which includes strategic partnerships, content licensing, product distribution, data partnership, monetization, and acquisitions. Pitching and Closing reveals how to master the specific skills that people in BD at today's startups need to succeed, including forging relationships, pitching a company's product, building network, sourcing deals, dealing with rejection, and closing large deals.

    moderateinny says: "Talk about an inche deep and a mile wide..."
  •  
  • Go for No!: Yes Is the Destination, No Is How You Get There (






UNABRIDGED) by Richard Fenton, Andrea Waltz Narrated by Richard Fenton

    Go for No!: Yes Is the Destination, No Is How You Get There

    • UNABRIDGED (1 hr and 33 mins)
    • By Richard Fenton, Andrea Waltz
    • Narrated By Richard Fenton
    Overall
    (6)
    Performance
    (5)
    Story
    (5)

    In a world inundated with sales books on getting to yes, this audiobook recommends just the opposite, focusing on how increasing your failure rate can greatly accelerate your movement toward ultimate success. Go for No! chronicles four days in the life of fictional character Eric Bratton, a call-reluctant copier salesman who wakes up one morning to find himself in a strange house with no idea of how he got there.

  • Now You Know: Why Some Succeed and Others Fail Using the Same System (






UNABRIDGED) by Ryan Chamberlin Narrated by Jeff Schine

    Now You Know: Why Some Succeed and Others Fail Using the Same System

    • UNABRIDGED (2 hrs and 42 mins)
    • By Ryan Chamberlin
    • Narrated By Jeff Schine
    Overall
    (0)
    Performance
    (0)
    Story
    (0)

    Now You Know will transform the way you think about sales. Are you a sales achiever? Do you sometimes feel like you haven't quite figured it out? Are you performing at the highest levels in your personal and professional life? If not, get ready, because Now You Know is an audiobook that will move you from an average salesperson to a top 5 percent sales master! You can read and memorize all the pitches, scripts, and closing tips you want, but without applying these seven laws, you are destined for mediocrity at best.

  • Customer Love: Great Stories about Great Service (






UNABRIDGED) by Mac Anderson Narrated by Derek Shetterly

    Customer Love: Great Stories about Great Service

    • UNABRIDGED (1 hr and 19 mins)
    • By Mac Anderson
    • Narrated By Derek Shetterly
    Overall
    (0)
    Performance
    (0)
    Story
    (0)

    In Customer Love: Great Stories about Great Service you will explore 24 unforgettable stories about phenomenal customer service. Each chapter will ignite your thoughts and inspire new ideas that you can use to take your customer service to the next level. Share this audiobook with your employees and watch the creative ideas flow. Utilize the ideas behind these creative narratives to grow your business - and remember "if you do something good for one customer, they'll tell 100 other people."